Fast Remote Support for London United Kingdom IT Networks
Immediate Phone Consulting for London NetworksFor organizations located in London United Kingdom, Progent provides online support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex infrastructure problems, plus the assistance of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's online support engineers provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated technology required to resolve most network issues rapidly. Efficient support lowers direct expenses because service calls use up minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your company saves even more with indirect costs by minimizing or avoiding network downtime and related losses stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's advanced online consulting know-how is especially valuable for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.

Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to typical remote support companies, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and simple policy for pricing do away with situations where fast repairs somehow turn into big tabs. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized tools and field-tested methodologies which ensure the maximum level of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent's online support team can communicate with your company's network remotely without compromising corporate security.

Progent's sophisticated customer support reporting system includes comprehensive histories for all support that Progent's customers have received. Progent's team consultants have access to the specifics of services provided to each customer by every consultant. This database of trouble tickets and repairs is organized as a readily accessible internal knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and close associations with key vendors including Cisco and Microsoft make available other massive technical support databases and allow quick response from manufacturers' internal engineering staff so Progent's remote service specialists are able to find the most efficient resolutions quickly.

Remote technical support services provided by Progent to clients in London United Kingdom include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a family of low-cost, subscription-based services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all critical aspects of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to create advanced IT resilience. Progent handles the daily monitoring and maintenance for you, so your network expands readily without becoming an obstacle. For a low and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Entry-level packages include remote monitoring and management (RMM), security, automatic monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to best-in-class solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing tools for performing common tedious jobs. These include health checking, patch management, automated remediation, endpoint configuration, backup and restore, anti-virus response, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your specified IT management personnel and your Progent consultant so emerging problems can be taken care of before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth reporting tools designed to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology companies to create ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service. ProSight DPS services manage and track your backup processes and allow non-disruptive backup and rapid recovery of important files, apps, system images, plus VMs. ProSight DPS helps you protect against data loss caused by hardware failures, natural disasters, fire, malware like ransomware, user error, ill-intentioned insiders, or software bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide web-based control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to verify who you are via a device that only you possess and that uses a different network channel. A broad selection of devices can be utilized as this second form of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate multiple validation devices. For details about ProSight Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Center Services
    Progent's Shared Service Desk provides a transparent supplement to your corporate support organization. Client access to the Help Desk, delivery of support services, issue escalation, trouble ticket creation and updates, efficiency measurement, and maintenance of the support database are cohesive regardless of whether issues are resolved by your corporate IT support staff, by Progent, or both. Your business has unrestricted versatility to extend or reduce your share of IT support activity as needed. Progent provides startup installation and onboarding of the professional services PSA software plus documentation, validation and training. For details about ProSight Co-Managed Help Desk, see ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving information network. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your in-house IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Billing charges for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's background in these special fields of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk consulting expertise can guide you in establishing an effective new Help Desk or revamping your existing one, identifying or customizing Call Center application software to address the particular requirements of your company, or adding occasional online personnel to work with your in-house Call Center resources to handle unusually busy scenarios such as software migrations, mass updates, or installing new applications.

    Progent's Call Center staff of experienced network experts provides your clients in London United Kingdom quick access to a large network service group with extensive background providing phone help and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a significant enabler of business efficiency, and Progent's policy is to fix and not just document IT issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts staff offers online and in-depth engineering expertise and training in special business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To learn more concerning Progent's expertise, custom programming, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in London United Kingdom online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager for your environment so that your IT maintenance is proactive and automated. By spotting potential problems before they grow into crashes, system monitoring can avoid stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments based on multiple platforms.
How Your London Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in London United Kingdom, Progent's online computer support specialists can provide effective and affordable system support the instant your company needs it. More than two decades of offering online tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve IT problems rapidly while avoiding the cost and lost time associated with in-person service visits.

Even if your London organization deals with a regular independent consultant or maintains a full time IT staff that can handle the majority of computer problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and transparent virtual extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to address sudden network crises or especially complicated integration projects.

Features of Progent's Remote Computer Support for London United Kingdom
Progent's online help, remote troubleshooting, network security expertise, and network administration services offer companies in London United Kingdom the greatest leverage for your IT budget. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a large internal IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical experience, fine tuned support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, at the forefront of network support, executing a wide range of IT tasks for a large array of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This means that you get not only world-class technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help per minute. As a result, you are charged only for received support. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services provided during normal working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you will not be forced to allow minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by every consultant to every customer. The practice of documenting and organizing service activity results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who won't let go of vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

© 2002-2026 Progent Corporation. All rights reserved.