IT Network Support for Small and Mid-size Businesses

ProSight Duo Access Security
Progent's ProSight Duo catalog of services incorporates advanced access security technology from Duo, a Cisco subsidiary, to deliver multi-factor authentication services. Two-factor authentication (2FA) is one of the foundations of modern zero-trust network security design. 2FA utilizes separate channel ID verification to provide an additional layer of security on top of just passwords. 2FA protects against the most frequent causes of cybersecurity break-ins including phishing, social engineering, and credential theft.

Duo's push technology minimizes time and hassle by allowing users to verify who they are just by touching "Approve" on the authentication prompt on their personal iOS or Android smartphone or wearable. This single-tap process does away with the need to open an email or text message and transcribe a passcode manually.

Progent's ProSight Duo catalog includes three subscription services that build on one another. ProSight Duo MFA permits you to deploy Duo's two-factor authentication service to protect all applications while providing essential policy controls, centralized management, and rapid provisioning. ProSight Duo Access supports all the capabilities of ProSight Duo MFA and adds adaptive authentication controls and extensive endpoint health monitoring. ProSight Duo Beyond brings the ability to differentiate corporate as opposed to personal devices, deny access to untrusted endpoints, and give users safe and seamless access to inside applications. Progent is a certified Duo Managed Service Provider and can assist your organization to plan, deploy and manage a modern ID validation system that provides the highest level of security without disrupting your users.

Two-factor Authentication
The vast majority of cybersecurity break-ins exploit compromised passwords. Each service plan in Progent's ProSight Duo suite of identity validation solutions can eliminate your dangerous dependence on passwords by allowing two-factor authentication. With 2FA activated, when you log into a registered online application and provide your password you are requested to verify your identity by means of a device that you have exclusive ownership of and that uses a different ("out-of-band") channel. A wide range of devices can be utilized as your additional form of ID validation including an iOS or Android smartphone or wearable, a hardware token, a landline phone, etc. You can register multiple authentication devices.

Once you verify your identity via your validation device, you are allowed to run your app or access your VPN or remote desktop service. With the Duo Mobile app's push notification feature activated, you can simply tap "Approve" on your iOS or Android smartphone or watch. This improves the login experience by making the authentication procedure virtually instantaneous. For other secondary devices, such as a token, you can transcribe a temporary passcode.

Plans Available with ProSight Duo Services
Progent's ProSight Duo family of subscription-based managed service offerings consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's security experts can assist your business to decide which plan for ProSight Duo is best suited for your environment.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push one-tap ID validation for smartphones and wearables
• Authentication through a Universal 2nd Factor USB device or biometrics
• Traditional 2FA via a passcode on a token, mobile computer, or issued by an IT administrator
• User self-enrollment and management
• Dashboard displaying all endpoints accessing secured apps
• Security policy enforcement based on app, user group
• Cloud-based single sign-on for all apps through an MFA-secured dashboard

• All the capabilities included with ProSight Duo
• Unified Endpoint Visibility displays each networked device, not just managed endpoints
• Flag and monitor high-risk endpoints
• Duo Device Health application for notebooks and desktops
• Cybersecurity health monitoring for mobile endpoints
• Access policy enforcement based on location
• Blocking options for anonymous communication networks like The Onion Router (Tor)
• Detection of high-risk or problem networks
• Health-based policy enforcement for laptops, desktops and computers
• Advise users during sigh-on to bring up to date their software and security settings

• All of the capabilities of ProSight Duo Access
• Detection of corporate-owned vs. BYOD laptops, desktops and mobile computers
• Detection of third-party agents like anti-virus running on endpoints
• Secure access to on-premises websites/applications and SSH servers without requiring VPN credential management
• Confirmation of both user and endpoint trust
• Control device access to apps based on membership in endpoint management systems
• Control mobile access to apps determined by membership in mobile device management systems (MDMs)

Download Importance of Deploying Modern Password Management Technology White Paper
To read or download a white paper describing the reasons for deploying modern password management technology, click:
Importance of Deploying Modern Password Management Technology White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Create an 2FA Solution with ProSight Duo
Progent can assist you to plan, deploy, manage and troubleshoot a two-factor authentication solution built on ProSight Duo technology. Progent can also help your business to incorporate ProSight Duo 2FA services into a cohesive, end-to-end security strategy by delivering expertise in all aspects of modern security tools and services for any combination of cloud-based, on-premises, at-home, and mobile resources and users.

Progent's Cisco-certified CCIE network experts can assist you to set up and troubleshoot your Cisco Firepower firewalls, Catalyst switches, VPN devices, and other infrastructure to work with Cisco Duo's secure access services. Progent's certified Azure experts, AWS configuration experts and Google Cloud Platform consulting experts can assist your company to add the protection of ProSight Duo 2FA services to your cloud-hosted apps. Progent's teleworker integration specialists can help your business to set up safe and resilient remote access for your teleworkers.

Progent can also provide rapid guidance from Exchange Online experts, SQL Server consultants, and Microsoft 365 integration consultants assist your organization to plan and implement Duo 2FA with your critical applications. Progent's CISSP-certified network security experts and CISM-certified network security specialists can help you to evaluate and fortify your corporate-wide security posture. Progent also offers ProSight Active Security Monitoring services for machine-learning based endpoint security powered by SentinelOne.

Additional Managed Services Available from Progent
Besides ProSight Duo access security services, Progent offers other low-cost managed service packages that cover vital aspects of your IT system like security, backup/restore, and infrastructure monitoring and management. By working with top-tier technology innovators, Progent can offer small and mid-size companies the advantages of the same cutting-edge technology utilized by the world's largest enterprises. Managed service packages available from Progent include:

• ProSight Managed Service Plans: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to create advanced network resilience. Progent handles the necessary monitoring and maintenance for you, so your network expands readily without holding you back. For a low and predictable monthly subscription, Progent's full-service IT team can be your dependable technology safety net. Basic plans include remote monitoring and management (RMM), cybersecurity, monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-in-class options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, penetration testing, or WiFi management.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by providing tools for performing common time-consuming tasks. These include health checking, patch management, automated remediation, endpoint deployment, backup and recovery, A/V response, secure remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alarm to your specified IT staff and your assigned Progent consultant so that emerging issues can be taken care of before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of real-time and in-depth management reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Recovery Services
  Progent has worked with leading backup/restore software providers to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your backup processes and enable transparent backup and rapid restoration of vital files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, malicious insiders, or application glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based management and world-class security for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

• Outsourced/Co-managed Service Center: Help Desk Managed Services
  Progent's Help Center services allow your IT team to offload Help Desk services to Progent or split activity for support services seamlessly between your internal support group and Progent's nationwide roster of IT support technicians, engineers and subject matter experts (SMEs). Progent's Shared Service Desk offers a transparent supplement to your internal support resources. User interaction with the Help Desk, delivery of technical assistance, issue escalation, trouble ticket creation and tracking, performance metrics, and management of the service database are cohesive regardless of whether issues are taken care of by your core network support group, by Progent's team, or a mix of the two. Find out more about Progent's outsourced/shared Service Desk services.

• Active Defense Against Ransomware: AI-based Ransomware Identification and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection (EPP) managed service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV tools. Progent ASM services safeguard local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ransomware protection and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Read more about Progent's ProSight IT Asset Management service.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving information network. Besides optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your IT staff to focus on line-of-business projects and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior analysis tools to guard physical and virtual endpoints against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
  ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.