San Francisco North Bay
Sonoma County, Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg:

Progent: Your Microsoft and Cisco Certified IT Service Experts
For over 20 years, Progent's computer support experts have been the top source of low-cost Microsoft Windows support services, Cisco network expertise and advanced consulting assistance for businesses in the and Silicon Valley. If your organization needs urgent network help from a seasoned professional, a network engineer, or an application developer, Progent is the best source for computer services including Microsoft Exchange and Outlook expertise, system protection testing and enhancement, Helpdesk outsourcing, specialized program design, virtualization architecture, online instruction for Microsoft Office and Office 365 apps, and high availability system solutions.

As a Microsoft-Partner network consulting company, Progent provides businesses in the Santa Rosa area enterprise-class IT support services as well as online or onsite troubleshooting assistance for networks powered by Windows and Cisco technology. Areas of expertise provided by Progent cover Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 maintenance and troubleshooting expertise and Windows Server 2008 R2 migration help to create a dependable basis for your information system, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 upgrade support, Exchange 2013 Server consulting and Exchange 2010 management to provide an advanced email solution, MS SharePoint configuration to improve information sharing, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development consulting, and Microsoft SQL Server 2014 deployment help to manage your key information, Microsoft Dynamics GP software customization for accurate financial information, and System Center 2012 Operations Manager expertise and SCOM 2016 consulting for proactively monitoring the reliability of your information system. Progent can also offer Cisco Certified engineers to help you maximize and maintain your network infrastructure.

Other on-premises and online IT consulting offered by Progent to businesses in the city of Santa Rosa include project management expertise, iPhone integration, Android phone and tablet integration, RIM Blackberry troubleshooting and Microsoft Windows smart phone and tablet integration, wireless site design for Wi-Fi installation, database management and application programming support from certified SQL Server experts, Oracle professionals, and MySQL application programmers, virtual server expertise from certified Hyper-V integrators, VMware vSphere configuration and troubleshooting, VMware Site Recovery Manager business continuity consulting, VMware NSX virtual network design and management, and Citrix XenServer integrators, plus disaster recovery/business continuity planning and testing.

ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a selection of affordable, subscription-based services intended to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the industry's top corporations. The ProSight line of outsourced network management services covers all critical facets of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to achieve advanced IT resilience. Progent takes care of the daily monitoring and maintenance for you, so your network scales easily without holding you back. For a low and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Entry-level packages include RMM, security, automatic monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to advanced solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for monitoring and managing your network, server, and desktop devices by providing an environment for performing common tedious tasks. These include health checking, patch management, automated repairs, endpoint deployment, backup and recovery, A/V response, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your specified IT management personnel and your Progent technical consultant so potential issues can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of real-time reporting tools designed to work with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has worked with advanced backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup processes and enable non-disruptive backup and fast recovery of vital files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide web-based control and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

• ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo authentication services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and give your password you are asked to verify who you are on a unit that only you possess and that is accessed using a separate network channel. A broad selection of devices can be used as this added means of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can designate several verification devices. For more information about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.

• ProSight Co-Managed Help Desk: Outsourced and Shared Help Center Services
  Progent's Shared Help Desk Service provides a transparent supplement to your corporate support group. End user interaction with the Service Desk, provision of support services, escalation, trouble ticket creation and updates, efficiency metrics, and maintenance of the service database are cohesive regardless of whether incidents are taken care of by your corporate network support staff, by Progent, or both. You have complete versatility to expand or shrink your part of technical support activity as circumstances demand. Progent provides startup installation and onboarding of the professional services automation (PSA) software as well as workflow documentation, testing and training. For details about ProSight Shared Help Desk, visit ProSight Shared Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the security and reliability of your IT network, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Hybrid Cloud Integration
Progent can provide advanced online consulting services to help organizations of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.

Onsite Consulting and Support Services Available at the QTS Sacramento Internet Data Center
The QTS Data Center facility, previously called the Herakles Data Center, is located in the earthquake-neutral Natomas area of Sacramento, CA. If your business is now utilizing the QTS Sacramento Data Center as a colocation site or if your company is considering moving your primary or disaster recovery system to the QTS Sacramento Data Center, Progent offers a range of cost-effective consulting services such as data center migration, system installation and updates, infrastructure improvements, comprehensive project management, virtualization expertise, remote network monitoring, centralized system management, application development, disaster recovery/business continuity solutions, security evaluation, and the support of the Progent Test Lab. For more details, visit Progent's consulting support at the QTS Data Center.

The Progent Test and Design Lab is a lab at the QTS Data Center with a variety of advanced computers and network infrastructure that can be utilized online or on premises to facilitate system testing, evaluations, capacity modeling, repair, disaster recovery simulation, education, and additional purposes to help Progent's clients successfully carry out major IT initiatives. To learn more, visit Progent's Test Lab at the QTS Sacramento Colocation Center.

24x7 In Person Support Availability
Progent can provide optional 24x7 remote or on-premises computer help and IT outsourcing expertise in these cities in your region:

and you need technical assistance, information technology outsourcing, or top-level services from a certified Progent professional,