Monterey Peninsula
Santa Cruz, Watsonville, Capitola:

Progent: Your Microsoft and Cisco Certified Information Technology Consulting Professionals
For more than 20 years, Progent's computer support experts have been the premier providers of budget-friendly Microsoft Windows consulting, Cisco network technology integration and IT consulting assistance for businesses in the and the California Central Valley. Whether your small business needs emergency technical support from a seasoned professional, a system consultant, or an application programmer, Progent is the best source for computer support services including Microsoft Exchange and Outlook assistance, system security evaluation and enhancement, Helpdesk services, specialized program development, virtual server architecture, online instruction for Microsoft Office applications, and high availability network engineering.

As a Microsoft-qualified computer consulting company, Progent offers businesses in the Santa Cruz neighborhood world-class information technology support services plus online or onsite technical support for networks powered by Windows and Cisco technology. Practice areas offered by Progent cover Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 maintenance and migration expertise and Microsoft Windows Server 2008 R2 upgrade help to build a firm foundation for your IT system, MS Exchange 2019 deployment, MS Exchange 2016 Server migration, Exchange Server 2013 consulting and Exchange Server 2010 support to provide a state-of-the-art email solution, Microsoft SharePoint assistance to facilitate information sharing, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development consulting, and Microsoft SQL Server 2014 deployment help to manage your vital information, Microsoft Dynamics GP software customization for accurate management reporting, and Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for 24x7 monitoring the reliability of your information system. Progent can in addition provide Cisco Certified engineers to show you how to optimize and maintain your network architecture.

Additional onsite and online information technology consulting services provided by Progent to clients in the Santa Cruz vicinity include project management expertise, iPhone and iPad integration, Google Android smartphone and tablet integration, RIM Blackberry support and Windows handhelds management, wireless site surveys for Wi-Fi deployment, database management and application programming services from certified SQL Server consultants, Oracle professionals, and MySQL application programmers, virtualization design and support from certified Hyper-V consultants, VMware vSphere and vCloud configuration and troubleshooting, VMware Site Recovery Manager application continuity consulting, VMware NSX network virtualization design and management, and Citrix XenServer consultants, plus disaster recovery planning and testing.

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, subscription-based managed services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. The ProSight line of network monitoring and management services addresses all key facets of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to create leading-edge network resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system expands smoothly without holding you back. For a low and predictable monthly price, Progent's experienced IT group can be your dependable technology safety net. Basic packages include remote monitoring and management (RMM), cybersecurity, monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-in-class solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent consultant so any looming problems can be resolved before they can impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing an environment for performing common time-consuming tasks. These include health checking, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alert to your specified IT management staff and your Progent technical consultant so emerging issues can be taken care of before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of real-time and in-depth management reporting tools created to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has worked with advanced backup product companies to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and enable transparent backup and fast recovery of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

• ProSight MFA with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
  Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected online account and enter your password you are requested to confirm your identity on a device that only you have and that uses a separate network channel. A wide selection of devices can be utilized for this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Center Services
  Progent's Co-managed Service Desk offers a smooth extension of your corporate support organization. Client access to the Service Desk, delivery of support, issue escalation, ticket creation and tracking, performance metrics, and management of the support database are consistent whether incidents are taken care of by your internal support resources, by Progent, or by a combination. Your business has complete versatility to expand or reduce your part of technical support work as required. Progent provides startup deployment and provisioning of the professional services automation (PSA) software as well as workflow documentation, testing and education. For details about ProSight Shared Call Desk, see ProSight Co-Managed Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

• Patch Management: Patch Management Services
  Progent's support services for patch management provide organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to maximizing the security and functionality of your computer environment, Progent's patch management services allow your IT staff to concentrate on line-of-business projects and activities that deliver maximum business value from your information network. Read more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Cloud Solutions
Progent can provide expert online consulting to help organizations of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine physical IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

On-premises Consulting and Support Services Offered at the QTS Sacramento Colocation Center
The QTS Data Center facility, previously called the Herakles Data Center, is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are now using the QTS Data Center as a colocation site or if your business is considering migrating your primary or offsite backup system to the QTS Data Center, Progent can provide a variety of cost-effective services including data center relocation, equipment installation and updates, infrastructure improvements, comprehensive project management services, virtualization configuration, offsite monitoring, automated network administration, software programming, disaster recovery/business continuity planning, security assessment, and the support of the Progent Test Lab. To find out more, refer to Progent's consulting support at the QTS Data Center.

The Progent Test Lab is a room at the QTS Colocation Center with a variety of dedicated servers and network equipment able to be used online or on premises to facilitate system testing, evaluations, performance modeling, troubleshooting, business continuity planning, training, and additional purposes to help Progent's clients succeed with major IT initiatives. For more information, refer to Progent's Test and Training Lab at the QTS Sacramento Data Center.

24x7 In Person Support Options
Progent offers optional around-the-clock on-line or on-premises network help and IT outsourcing services in these cities in your area:

and you require technical assistance, IT outsourcing, or high-level services from a Microsoft or Cisco certified consultant,