California Central Valley
Sacramento Downtown, Elk Grove, Parkway:

Progent: The Microsoft and Cisco Certified IT Consulting Experts
For over 20 years, Progent's computer service experts have been the premier source of affordable Microsoft Windows support services, Cisco network technology integration and advanced consulting assistance for businesses in the and the California Central Valley. If your company requires urgent technical support from a seasoned expert, a system consultant, or a software programmer, Progent is your most reliable choice for IT support services such as email expertise, system protection evaluation and design, Helpdesk support, custom program design, server virtualization architecture, live online classes for Microsoft Office and Office 365 apps, and high availability network design.

As a Microsoft-authorized computer consultant firm, Progent offers businesses in the Sacramento neighborhood world-class IT consulting services plus online or on-premises troubleshooting support for environments based on Microsoft Windows and Cisco technology. Areas of expertise provided by Progent include Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 maintenance and troubleshooting expertise and Microsoft Windows Server 2008 migration support to build a solid foundation for your information system, Microsoft Exchange Server 2019 deployment, MS Exchange Server 2016 upgrade support, Microsoft Exchange 2013 Server integration and Microsoft Exchange Server 2010 maintenance to establish a state-of-the-art messaging environment, Microsoft SharePoint help to facilitate teamwork, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration support, and Microsoft SQL 2014 deployment help to control your key corporate data, Dynamics GP/Great Plains software customization for timely financial reporting, and System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for proactively monitoring the health of your information system. Progent can also offer Cisco Certified network engineers to help you maximize and support your connectivity infrastructure.

Additional on-premises and online information technology consulting available from Progent to clients in the city of Sacramento include project management expertise, iPhone integration and management, Android smartphone and tablet integration, RIM Blackberry support and Microsoft Windows smart phone and tablet management, site design for Wi-Fi deployment, DBA and application programming services from certified SQL Server experts, Oracle professionals, and MySQL consultants, virtual server design and support from certified Hyper-V integrators, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX virtual network architecture and integration, and Citrix XenServer integrators, plus disaster recovery/business continuity planning and testing.

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, subscription-based managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's leading corporations. The ProSight suite of network management outsourcing services covers all key facets of information technology including email protection, security and compliance, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge network resilience. Progent takes care of the necessary monitoring and management for you, so your system scales smoothly without holding you back. For an affordable and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Entry-level plans include remote monitoring and management, security, automatic monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to best-in-class solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your client-server infrastructure by offering tools for streamlining common time-consuming jobs. These can include health checking, patch management, automated remediation, endpoint deployment, backup and restore, A/V response, secure remote access, standard and custom scripts, asset inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your designated IT management personnel and your assigned Progent technical consultant so that emerging problems can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their networking hardware such as switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing suite of in-depth management reporting plug-ins designed to work with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow transparent backup and fast recovery of critical files/folders, apps, system images, and virtual machines. ProSight DPS helps you recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious employees, or application bugs. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

• ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
  Progent's Duo MFA services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. With 2FA, when you log into a secured online account and give your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized for this added means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register several validation devices. To learn more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

• ProSight Shared Support: Outsourced and Shared IT Support Desk Services
  Progent's Shared Service Desk offers a smooth supplement to your corporate network support team. End user interaction with the Service Desk, delivery of technical assistance, problem escalation, trouble ticket generation and updates, efficiency metrics, and management of the support database are consistent regardless of whether incidents are resolved by your internal IT support group, by Progent, or by a combination. You have complete flexibility to extend or reduce your part of support work as circumstances demand. Progent provides initial installation and onboarding of the professional services automation software as well as documentation, validation and education. To learn more about ProSight Shared Help Desk, see ProSight Co-Managed Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

• Progent's Patch Management: Patch Management Services
  Progent's support services for patch management offer businesses of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information network. In addition to optimizing the security and reliability of your IT network, Progent's software/firmware update management services allow your IT team to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Read more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting to help businesses of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine physical resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

On-premises Support Services Offered at the QTS Sacramento Data Center
The QTS Data Center, formerly the Herakles Data Center, is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your company is currently utilizing the QTS Sacramento Data Center as a colocation facility or if you are planning on moving your main or disaster recovery system to the QTS Colocation Center, Progent offers a range of cost-effective services that include colocation migration, equipment deployment and updates, infrastructure improvements, project management services, virtualization expertise, remote monitoring, centralized network management, software programming, business continuity planning, data security assessment, and the use of Progent's Test Lab. To find out more, visit Progent's consulting services at the QTS Colocation Center.

Progent's Test and Design Lab is a lab at the QTS Colocation Center with a variety of advanced computers and network infrastructure able to be utilized online or on site to facilitate piloting, evaluations, performance testing, forensics, disaster recovery simulation, training, and other reasons to help Progent's customers succeed with major projects. To learn more, visit Progent's Test and Training Lab at the QTS Sacramento Colocation Center.

24x7 On-site Service Availability
Progent offers optional 24x7 on-line or in person network support and IT outsourcing expertise in these locations in your region:

and you are in need of technical help, IT outsourcing, or advanced expertise from a certified Progent consultant,