Silicon Valley
Fremont, Newark, Milpitas:

Your Microsoft and Cisco Certified Network Consulting Professionals
For over 20 years, Progent's computer service engineers have been the premier source of low-cost Microsoft support services, Cisco networking expertise and advanced consulting services for businesses in the and Silicon Valley. If your organization needs urgent network help from a seasoned professional, a system consultant, or a software programmer, Progent is your best choice for IT support services such as e-mail and messaging migration and support, network protection assessment and enhancement, Help Desk support, specialized program design, virtualization architecture, online classes for Microsoft Office applications, and fault tolerant system solutions.

As a Microsoft-authorized computer consulting firm, Progent provides companies in the city of Fremont world-class information technology consulting services plus online or on-premises troubleshooting support for environments based on Microsoft Windows and Cisco platforms. Areas of expertise offered by Progent cover Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 maintenance and troubleshooting expertise and Windows Server 2008 R2 upgrade support to build a solid basis for your IT network, MS Exchange 2019 deployment, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting and Microsoft Exchange 2010 Server support to establish a state-of-the-art messaging environment, SharePoint assistance to facilitate information sharing, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration support, and Microsoft SQL Server 2014 consulting to manage your vital information, Microsoft Dynamics GP/Great Plains software education for accurate management reporting, and Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for proactively monitoring the reliability of your network. Progent can also provide Cisco Certified network engineers to help you optimize and maintain your connectivity infrastructure.

Other on-premises and remote IT support services provided by Progent to clients in the Fremont area include senior project management consulting, Apple iPhone integration, Google Android smartphone integration and management, Blackberry support and Windows smart phone and tablet integration, wireless site design for Wi-Fi installation, DBA and software programming support from certified SQL Server experts, Oracle professionals, and MySQL application programmers, virtual server design and support from certified Hyper-V consultants, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager application continuity planning, VMware NSX network virtualization architecture and management, and Citrix consultants, plus business continuity planning and testing.

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, subscription-based services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the world's leading enterprises. The ProSight series of network monitoring and management services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to achieve advanced IT resilience. Progent handles the daily monitoring and management for you, so your system expands readily without becoming an obstacle. For an affordable and predictable monthly price, Progent's full-service IT group can be your dependable technology safety net. Entry-level packages include remote monitoring and management (RMM), cybersecurity, monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-of-breed solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by providing tools for streamlining common time-consuming tasks. These include health checking, update management, automated repairs, endpoint setup, backup and restore, A/V protection, secure remote access, built-in and custom scripts, asset inventory, endpoint status reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alarm to your specified IT management staff and your Progent consultant so that potential issues can be fixed before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing suite of real-time reporting plug-ins designed to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your backup operations and enable non-disruptive backup and rapid recovery of important files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Android, and other personal devices. With Duo 2FA, when you log into a protected application and give your password you are asked to confirm your identity via a device that only you have and that is accessed using a separate network channel. A broad range of devices can be utilized as this added form of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You may register multiple validation devices. For more information about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Co-Managed Support: Outsourced and Shared IT Support Center Services
  Progent's Shared Help Desk Service offers a smooth supplement to your corporate network support group. Client interaction with the Help Desk, provision of technical assistance, escalation, trouble ticket creation and tracking, efficiency metrics, and maintenance of the support database are cohesive whether issues are taken care of by your in-house IT support group, by Progent, or both. Your business has complete versatility to extend or shrink your part of support work as circumstances demand. Progent takes care of startup deployment and provisioning of the professional services PSA software plus workflow documentation, testing and training. For more information about ProSight Shared Help Desk, refer to ProSight Shared Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management provide organizations of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking updates to your dynamic information network. Besides maximizing the protection and reliability of your computer network, Progent's software/firmware update management services free up time for your IT staff to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your network. Read more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Cloud Integration
Progent can provide advanced remote consulting services to help organizations of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.

Onsite Support Services Available at the QTS Sacramento Colocation Center
The QTS Data Center, previously called the Herakles Data Center, is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is currently utilizing the QTS Sacramento Data Center as a colocation facility or if you are considering migrating your main or disaster recovery system to the QTS Data Center, Progent can provide a range of cost-effective services including colocation relocation, equipment deployment and updates, infrastructure improvements, project management services, virtualization expertise, offsite network monitoring, centralized network administration, software development, disaster recovery solutions, security evaluation, and the support of Progent's Test Lab. For more details, refer to Progent's consulting services at the QTS Data Center.

The Progent Test Lab is a lab at the QTS Data Center with a collection of dedicated computers and network infrastructure that can be utilized remotely or on premises to facilitate system testing, evaluations, performance testing, troubleshooting, disaster recovery planning, education, and additional reasons to help Progent's clients successfully carry out major IT initiatives. For more information, visit Progent's Test Lab at the QTS Data Center.

Round-the-clock On-site Service Availability
Progent offers optional 24x7 on-line or on-site computer help and information technology outsourcing expertise in these cities in your area:

and you are in need of computer help, IT outsourcing, or top-level expertise from a Progent professional,