San Francisco East Bay
Concord, Walnut Creek, Danville, Pleasant Hill:

Progent: Your Microsoft and Cisco Certified Network Consulting Experts
For more than 20 years, Progent's network support experts have been the top providers of low-cost Microsoft Windows consulting, Cisco networking expertise and advanced consulting assistance for businesses in the and the California Central Valley. If your organization requires urgent technical help from a seasoned professional, a network engineer, or a software developer, Progent is the most reliable choice for IT support services such as Microsoft Exchange and Outlook assistance, network protection testing and design, Helpdesk outsourcing, custom application design, server virtualization help, live online classes for Microsoft Office and Office 365 applications, and fault tolerant network design.

As a Microsoft-certified computer consulting company, Progent provides businesses of all sizes in Concord world-class information technology support services as well as remote or in person technical assistance for networks powered by Windows and Cisco technology. Areas of expertise offered by Progent include Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration expertise, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 maintenance and troubleshooting support and Microsoft Windows Server 2008 upgrade help to build a solid foundation for your information network, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 migration, Exchange 2013 consulting and Exchange 2010 Server maintenance to provide a state-of-the-art messaging solution, Microsoft SharePoint assistance to improve teamwork, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration consulting, and Microsoft SQL Server 2014 consulting to manage your vital information, Microsoft Dynamics GP software education for accurate management reporting, and Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for automatically tracking the health of your information system. Progent can also offer Cisco Premier engineers to show you how to maximize and maintain your network infrastructure.

Additional on-premises and remote IT support offered by Progent to clients in Concord include project management expertise, Apple iPhone integration and management, Android phone integration and management, RIM Blackberry troubleshooting and Microsoft Windows smart phone and tablet management, site design for Wi-Fi installation, DBA and software programming services from certified SQL Server consultants, Oracle DBAs and developers, and MySQL consultants, virtual server solutions from certified Hyper-V integrators, VMware vSphere and vCloud configuration and troubleshooting, VMware Site Recovery Manager business continuity consulting, VMware NSX virtual network architecture and management, and Citrix XenServer consultants, plus disaster recovery/business continuity planning and testing.

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, subscription-based services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. The ProSight series of network management outsourcing services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to achieve leading-edge IT resilience. Progent handles the necessary monitoring and maintenance for you, so your system scales easily without holding you back. For an affordable and predictable monthly price, Progent's experienced IT team can be your dependable technology safety net. Basic packages include RMM, security, automatic monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-in-class solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing an environment for performing common tedious tasks. These include health checking, update management, automated remediation, endpoint deployment, backup and restore, A/V protection, remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alert to your designated IT personnel and your Progent technical consultant so that potential issues can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of in-depth management reporting utilities created to work with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable non-disruptive backup and rapid recovery of important files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo authentication services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are asked to verify who you are on a unit that only you have and that uses a different network channel. A wide range of devices can be used as this second form of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register several validation devices. To find out more about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Shared Support: Outsourced and Co-managed Call Desk Services
  Progent's Shared Service Desk provides a transparent extension of your corporate IT support staff. User interaction with the Service Desk, provision of technical assistance, issue escalation, trouble ticket creation and tracking, efficiency metrics, and management of the service database are cohesive regardless of whether issues are taken care of by your core IT support organization, by Progent's team, or both. Your business has unrestricted versatility to extend or reduce your share of support work as needed. Progent provides startup installation and provisioning of the professional services PSA software as well as documentation, testing and training. For more information about ProSight Shared Help Desk, refer to ProSight Shared Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management offer businesses of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT network. Besides optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your information network. Learn more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Cloud Solutions
Progent can provide advanced online support to help businesses of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine physical resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Microsoft 365 integration with on-premises installations of Exchange, Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.

Onsite Consulting and Support Services Offered at the QTS Sacramento Data Center
The QTS Data Center facility, previously called the Herakles Data Center, is located in the earthquake-neutral Natomas area of Sacramento, CA. If you are currently using the QTS Data Center as a colocation site or if your business is planning on migrating your primary or disaster recovery equipment to the QTS Sacramento Data Center, Progent offers a range of affordable services such as data center migration, system deployment and updates, network improvements, project management, virtual server configuration, remote monitoring, automated system management, application development, business continuity planning, security evaluation, and the use of the Progent Test Lab. For more details, refer to Progent's consulting services at the QTS Data Center.

The Progent Test and Design Lab is a lab at the QTS Colocation Center with a variety of advanced servers and network equipment able to be used remotely or on premises to accommodate piloting, evaluations, capacity modeling, troubleshooting, disaster recovery planning, training, and other purposes to help Progent's clients successfully carry out large-scale projects. For more information, see Progent's Test and Training Lab at the QTS Colocation Center.

24x7 On-site Support Options
Progent offers optional around-the-clock remote or on-premises computer help and information technology outsourcing services in these cities in your region:

and you require technical assistance, information technology outsourcing, or top-level expertise from a certified Progent consultant,