Immediate Remote Technical Support for Chicago Illinois IT Networks
Urgent Phone Help for Chicago NetworksFor businesses located in Chicago Illinois, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex networking issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online support experts provide excellent value because they possess the real-world experience and are equipped with the sophisticated technology necessary to solve most information system issues rapidly. This lowers direct costs since solutions accumulate fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect costs by minimizing or eliminating network downtime and related losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote technical support experience is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed only for the services that you receive. Unlike many online service organizations, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and simple model for billing prevent situations where fast solutions manage to end up as major bills. Progent's penchant for solving problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized technologies and proven methodologies which ensure the highest level of efficiency for remote consulting and troubleshooting for information networks of any size. Progent's online support team can connect to your system without compromising network security.

Progent's advanced technical support database application maintains comprehensive records describing the service that Progent's customers have received. Progent's team service personnel have the benefit of the history of assistance rendered to each customer by every engineer. This archive of issues and solutions is organized as a conveniently searchable proprietary database that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and working associations with key technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's online consulting experts can come up with optimal solutions in the least time.

Online support services available from Progent to customers in Chicago Illinois include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, subscription-based services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top corporations. The ProSight suite of network monitoring and management services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it realistic for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to create leading-edge IT resilience. Progent takes care of the daily monitoring and management for you, so your network scales readily without holding you back. For a low and predictable monthly price, Progent's full-service IT team can be your complete technology safety net. Entry-level plans include RMM, cybersecurity, monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so any potential issues can be addressed before they can impact your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by offering tools for performing common time-consuming tasks. These include health monitoring, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus defense, secure remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alert to your specified IT staff and your Progent consultant so that emerging problems can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of in-depth management reporting utilities created to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore product vendors to create ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your backup processes and enable transparent backup and rapid recovery of important files, applications, images, and virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, human error, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured online account and give your password you are asked to verify your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be used for this second form of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several validation devices. To learn more about Duo two-factor identity validation services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Help Desk Service provides a seamless extension of your core network support resources. End user access to the Help Desk, delivery of support, escalation, ticket creation and tracking, efficiency metrics, and maintenance of the support database are consistent regardless of whether incidents are taken care of by your core IT support organization, by Progent, or both. Your business has unrestricted flexibility to expand or reduce your share of technical support work as required. Progent provides initial installation and onboarding of the professional services automation (PSA) software as well as documentation, testing and education. To find out more about ProSight Shared Support, see ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. Besides optimizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic projects and activities that deliver the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Call Center consulting services can support you in creating an effective new Help Desk or revamping your existing one, selecting or modifying Call Center software to handle the special demands of your business, or adding occasional phone support staff to work with your in-house Help Desk team to handle high-demand events such as software migrations, major updates, or installing new applications.

    Progent's Call Center team of seasoned network consultants gives your computer users in Chicago Illinois rapid communication with an effective technical support group with substantial background delivering phone consulting and online repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center perception as a major driver of business performance, and Progent's policy is to fix and not merely annotate network issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based advanced consulting expertise and education in special business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications including CRM, Project, Office Word, and Office Excel. For additional information on Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Chicago Illinois remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager for your environment so that your computer support is proactive and automated. By detecting emerging trouble spots before they expand into full-scale emergencies, remote monitoring can ward off inconvenient and expensive network failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that incorporate a combination of OS platforms.
How Your Chicago Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Chicago Illinois, Progent's phone-based network support engineers are ready to provide professional and affordable system help the instant your company requires it. More than 20 years of providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to repair computer problems quickly while avoiding the expense and lost time associated with on-premises support visits.

Even if your Chicago business deals with a regular independent consultant or employs a full time IT staff that can deal with common computer issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to solve unexpected network crises or especially complicated integration problems.

Features of Progent's Remote Computer Services for Chicago Illinois
Progent's phone support, Internet-based repair, network security consulting, and system management services give companies in Chicago Illinois unparalleled leverage for your IT budget. Whether you require occasional telephone help and remote network repair or ongoing Help Desk support and system administration, Progent's professionals can provide your business world class network support while allowing you to avoid the expense and hassle of running a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT background, refined support tools, and familiarity with corporate IT enable companies to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, at the forefront of network support, executing a broad range of technical tasks for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This ensures that you get not just expert IT skills, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site help by the minute. Consequently, you are invoiced only for received services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for support services provided during normal working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be forced to allow minor problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who offer minimal documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation transmitted by each consultant to each customer. The practice of detailing and archiving support activity allows more efficient support and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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