Fast and Affordable Remote Technical Support for Allentown Pennsylvania Networks
Fast Phone Technical Support for Allentown NetworksFor organizations in Allentown Pennsylvania, Progent provides remote help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the services of CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.

Progent's remote support experts provide excellent value due to the fact that they have the real-world experience and are equipped with the advanced technology needed to solve the majority of information system issues rapidly. Efficient support lowers immediate costs since service calls use up minimal billable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company saves even more with indirect costs by minimizing or eliminating network outages and associated costs due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is particularly important in environments that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.

Progent's pricing policy for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. Unlike typical remote service organizations, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing save you from scenarios where speedy. minor repairs manage to end up as substantial tabs. Progent's penchant for dealing with technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven processes that ensure the highest degree of effectiveness for remote consulting and repair for information systems of any size. Progent's online support team can interface to your environment without compromising corporate security.

Progent's proven customer support database application stores extensive records of the support that Progent's clients have received. Progent's staff service personnel have access to the records of all help delivered to every customer by every Progent consultant. This archive of trouble tickets and fixes is stored as a quickly searchable internal knowledge base that allows Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft make available other vast support databases and allow priority response from vendors' in-house product engineers so Progent's online service specialists are able to find optimal resolutions promptly.

Online technical services offered by Progent to clients in Allentown Pennsylvania include:

ProSight Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, subscription-based managed services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical aspects of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it possible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to achieve advanced network resilience. Progent handles the daily monitoring and maintenance for you, so your network expands smoothly without holding you back. For an affordable and predictable monthly price, Progent's experienced IT team can be your complete technology safety net. Basic packages include RMM, security, monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so any looming issues can be addressed before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for managing your client-server infrastructure by offering tools for streamlining common tedious jobs. These include health monitoring, patch management, automated remediation, endpoint setup, backup and recovery, anti-virus protection, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your specified IT staff and your assigned Progent consultant so that potential issues can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth management reporting plug-ins created to work with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and allow transparent backup and rapid restoration of critical files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver web-based control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured online account and enter your password you are requested to verify who you are on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized as this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. To learn more about ProSight Duo identity authentication services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Help Center Services
    Progent's Co-managed Help Desk Service offers a smooth extension of your corporate network support team. Client access to the Help Desk, delivery of support services, escalation, ticket generation and updates, efficiency metrics, and maintenance of the support database are consistent regardless of whether incidents are taken care of by your internal IT support resources, by Progent, or a mix of the two. Your business has unrestricted flexibility to extend or reduce your part of technical support work as required. Progent takes care of initial deployment and onboarding of the professional services PSA software plus workflow documentation, validation and training. For details about ProSight Co-Managed Help Desk, see ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of any size a versatile and affordable solution for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving IT system. Besides optimizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business projects and tasks that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables customers to execute major projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Call Center consulting services can assist you in building an efficient new Help Desk Call Center or enhancing your current organization, evaluating or modifying Help Desk application software to address the unique requirements of your company, or providing temporary phone support personnel to reinforce your in-house Help Desk Call Center group to handle demanding situations like software migrations, major upgrades, or rolling out new applications.

    Progent's Call Center staff of experienced network consultants gives your clients in Allentown Pennsylvania immediate contact with a large network service group with substantial background delivering telephone-based help and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk recognition as a crucial driver of company productivity, and Progent's target is to solve rather than just record IT issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Group provides phone-based and in-depth consulting support and training in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications including CRM, Microsoft Office Project, Office Word, and Office Excel. For more information on Progent's expertise, customization, and education offerings, see Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Allentown Pennsylvania remote hybrid network monitoring by providing System Center Operations Manager expertise. Progent can customize Operations Manager for your business so that your network support is proactive rather than reactive. By anticipating looming issues before they cause network outages, remote monitoring can ward off inconvenient and costly information system failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on a mix of OS platforms.
How Your Allentown Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency online support with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Allentown Pennsylvania, Progent's online computer support engineers are ready to provide expert and economical IT help the moment your organization has to have it. Over 20 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity technology to fix computer problems quickly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Allentown company has a regular independent support technician or maintains a full time organization that can handle common network problems, Progent's Microsoft certified engineers can offer an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to solve sudden system emergencies or especially complicated integration projects.

Features of Progent's Online Network Services for Allentown Pennsylvania
Progent's phone help, Internet-based repair, system security consulting, and system administration services offer companies in Allentown Pennsylvania unparalleled leverage for your IT budget. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk call center support and network administration, Progent's professionals can provide your organization enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT background, refined support software, and familiarity with corporate IT enable offices to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional background, at the front lines of IT service, executing a broad range of IT projects for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not just expert technical skills, but also a support engineer with proven approaches for applying technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits by the minute. As a result, you are charged only for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for services provided during regular working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces few competitors. Businesses who work with familiar independent consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer 24x7 network tracking services based on MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.

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