Network Support for Small Businesses

Value Pricing for IT Outsourcing
Progent bills at a competitive per-minute rate for technical support. Clients are not forced to spend money on sign-up fees or minimum commitments that could result in paying for consulting that is never provided. Progent offers an extended hours online support program and does not bill for driving time except for urgent support where on-site time is under four hours.

Key features and benefits of Progent's value pricing include:

• Competitive By-the-Minute Rates
  Progent bills at affordable per minute rates for the services of proven consulting experts. Progent's Microsoft Certified consultants are fast, effective, and experienced. By charging a competitive by-the-minute rate and resolving problems fast, Progent offers small and medium-size companies the top return-on-investment available in the country for network consulting.

• Simple Engagement Model with No Retainers or Surcharges for Standard Services
  Progent's simple per-minute engagement model demands no complicated service agreements, minimum commitments, or hidden charges for support services provided during regular business hours. Many support firms have minimum commitments or other extra fees that inflate support costs. For remote support, you are billed just for the logged time Progent uses working on your technical issues. If it only requires ten minutes to solve your problem, then you are only charged for those minutes. For scheduled on-location service work booked at least 24 hours in advance, you pay only for the period when Progent's expert is actually on location fixing your technical issues. No on-site charges, driving fees, or expenses. Just our low per-minute rate. For urgent immediate on-premises support calls, you may have to pay for the Progent consultant's driving time, but never an increased emergency rate. Since Progent maintains an extensive team of expert engineers located across the area and in major cities across the United States, a capable expert is usually close by to assist you.

• Low Overhead Through Leveraged Technology
  Progent provides services in the most efficient way feasible so as to come up with fast, affordable solutions. By leveraging advanced technology, Progent streamlines service delivery and minimizes administrative expenses. Progent's online support and automated monitoring push support bills down significantly by resolving problems quickly and preventing serious failures. Progent's sophisticated virtual office environment allows Progent's support staff to spend more time on resolving network problems and waste less time on logistics. Progent's unique internal support database allows Progent's consultants to analyze and resolve problems quickly and to collaborate with colleagues to find best-of-breed solutions.

• Remote Support
  Progent is a pioneer in delivering secure online support to business information systems worldwide. When practiced correctly, remote service offers dramatic productivity enhancements and cost savings by solving issues in a fraction of the time that would be needed for an on-premises support call. Progent's remote service professionals are able to solve problems rapidly, and Progent's low-granularity billing model for remote help shields clients from paying for help that is never provided.

• Proactive Monitoring
  ProSight WAN Watch is a cloud-based network infrastructure management service that provides an affordable solution for small and mid-size organizations to monitor and manage network devices such as routers and switches, firewalls, and Wi-FI access points plus servers, desktops, smartphones and other networked devices. Progent's ProSight LAN Watch server and desktop monitoring service can monitor the health of your critical servers and desktops, alert you to imminent problems, track warranties and software patches, and generate built-in and custom performance reports. Progent's 24x7 remote network monitoring and reporting services based on Microsoft System Center Operations Manager can help you detect and resolve potential network problems before they can cause network downtime. Progent offers expertise with System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics as well as Microsoft System Center 2012 Operations Manager monitoring and reporting.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you currently need technical help with your small business network, call 1-800-993-9400 or visit Contact Progent.