Fast and Affordable Remote Support for Plano Texas Networks
Fast Remote Technical Support for Plano NetworksFor companies located in Plano Texas, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional value due to the fact that they have the real-world experience and are equipped with the advanced tools required to resolve most information system issues quickly. Efficient support reduces immediate costs because service calls use up minimal chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your company benefits even more with incidental costs by minimizing or eliminating system downtime and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting expertise is particularly important for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's pricing model for remote support is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical online support firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing do away with situations where fast repairs somehow end up as substantial tabs. Progent's penchant for handling problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-tested processes which permit the highest level of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent's Technical Response Center can connect to your environment without violating network security.

Progent's sophisticated technical support database application stores thorough histories for the support that Progent's clients have been provided. Progent's staff engineers have access to the specifics of assistance provided to every customer by every engineer. This history of anomalies and solutions is stored as a conveniently retrievable internal knowledge base that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft make available other massive support databases and allow priority response from vendors' internal engineering staff so Progent's remote service specialists are able to find the most efficient resolutions in the least time.

Remote support services provided by Progent to customers in Plano Texas include:

Progent's ProSight Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, subscription-based services designed to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading corporations. The ProSight line of network monitoring and management services covers all critical aspects of information technology including email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to achieve leading-edge IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system expands readily without holding you back. For a low and predictable monthly price, Progent's full-service IT group can be your dependable technology safety net. Entry-level packages include RMM, security, automatic monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common tedious jobs. These can include health monitoring, patch management, automated remediation, endpoint configuration, backup and recovery, anti-virus response, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alarm to your specified IT personnel and your assigned Progent consultant so that emerging problems can be taken care of before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting tools created to integrate with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow transparent backup and rapid recovery of vital files/folders, apps, images, plus VMs. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural calamities, fire, malware like ransomware, human error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, whenever you sign into a secured online account and give your password you are asked to verify your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this added means of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. To find out more about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Service Desk offers a smooth extension of your core network support team. End user access to the Help Desk, delivery of support, issue escalation, ticket creation and updates, efficiency measurement, and management of the support database are consistent whether issues are resolved by your core network support group, by Progent, or both. Your business has complete versatility to extend or shrink your share of IT support activity as required. Progent takes care of startup deployment and onboarding of the professional services PSA software plus workflow documentation, validation and training. For details about ProSight Co-Managed Support, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to optimizing the protection and functionality of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on line-of-business projects and activities that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Billing charges for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology enables clients to complete critical projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Call Center or revamping your established one, selecting or modifying Help Desk Call Center application software to address the particular demands of your company, or providing occasional phone support staff to supplement your existing Help Desk resources during high-demand events like software migrations, major updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology professionals provides your clients in Plano Texas rapid access to an effective technical support resource with substantial background offering telephone-based consulting and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a major driver of business success, and Progent's policy is to solve and not just document technical problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based professional engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for Microsoft business applications including CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn more information on Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center2, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Plano Texas remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By anticipating potential trouble spots before they cause network outages, system monitoring can head off inconvenient and costly service crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks based on multiple operating systems.
How Your Plano Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Plano Texas, Progent's phone-based computer support specialists can deliver expert and affordable IT support the instant your company requires it. More than two decades of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve IT problems rapidly while eliminating the expense and lost productivity associated with on-premises service visits.

Even if your Plano office has a regular independent support technician or employs an in-house IT staff that can deal with the majority of computer issues, Progent's Microsoft certified engineers can still provide a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to handle sudden network emergencies or particularly challenging integration problems.

Details of Progent's Online Network Services for Plano Texas
Progent's phone support, Internet-based repair, system security consulting, and system management services give companies in Plano Texas unparalleled leverage for your IT investment. Whether you require occasional phone support and remote network repair or ongoing Help Desk support and system administration, Progent's professionals can deliver your organization enterprise-level network support while allowing you to avoid the cost and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT background, refined remote support software, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional background, in the trenches of IT service, executing a broad range of IT tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This guarantees that you get not just expert technical capability, but also a support engineer with proven approaches for applying technical knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent can concentrate on offering high-value services where Progent faces few competitors. Companies who utilize familiar independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

© 2002-2026 Progent Corporation. All rights reserved.