San Francisco Peninsula
San Francisco, Daly City, San Bruno:

Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Progent's IT consulting clients in the San Francisco area include law firms, insurance and financial-related companies, professional and engineering service firms, multi-media companies, plus headquarters for several national and international companies that have chosen to outsource part or all of their IT support. Some of Progent's most popular services for clients include designing multi-office and international connectivity, setting up telecommuting and mobile workforce solutions, and providing remote monitoring and support.

Traffic congestion in the makes it difficult for firms providing on-site support services to respond quickly to peak-hour IT problems. To keep expenses low and service levels high, Progent offers remote monitoring and support based on powerful new Microsoft Operations Manager technology.

Your Microsoft and Cisco Certified Network Consulting Professionals
For over two decades, Progent's network support engineers have been the premier providers of low-cost Microsoft consulting, Cisco network technology integration and IT consulting services for companies in the and Silicon Valley. If your organization requires emergency network support from a certified expert, a network engineer, or a software programmer, Progent is your most reliable source for computer services including Microsoft Exchange and Outlook migration and support, system protection testing and design, Helpdesk services, specialized program development, virtualization help, online instruction for Microsoft Office applications, and high availability system engineering.

As a Microsoft-Partner network consulting company, Progent offers businesses of all sizes in the San Francisco neighborhood enterprise-class information technology consulting expertise as well as online or in person troubleshooting help for environments powered by Microsoft Windows and Cisco technology. Areas of expertise offered by Progent include Microsoft Windows Server 2022 planning and migration services, Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 management and migration expertise and Windows Server 2008 upgrade support to create a dependable foundation for your IT system, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting and Exchange 2010 support to establish an advanced messaging environment, Microsoft SharePoint configuration to improve collaboration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration consulting, and Microsoft SQL Server 2014 deployment help to harness your key information, Dynamics GP software training for timely management information, and System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for 24x7 monitoring the efficiency of your information system. Progent can in addition provide Cisco Certified network engineers to help you maximize and support your connectivity architecture.

Other on-premises and remote information technology consulting offered by Progent to clients in the San Francisco area include project management expertise, Apple iPhone integration and management, Google Android phone integration, Blackberry troubleshooting and Microsoft Windows handhelds integration, wireless site design for Wi-Fi deployment, DBA and application development services from certified SQL Server experts, Oracle DBAs and developers, and MySQL application programmers, virtual server solutions from certified Hyper-V consultants, VMware vSphere and vCloud configuration and troubleshooting, VMware Site Recovery Manager (SRM) business continuity consulting, VMware NSX network virtualization architecture and management, and Citrix XenServer consultants, plus disaster recovery/business continuity planning and testing.

ProSight Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, subscription-based managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the world's top corporations. The ProSight suite of network monitoring and management services covers all critical areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it possible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to create advanced IT resilience. Progent handles the daily monitoring and maintenance for you, so your system scales easily without becoming an obstacle. For an affordable and predictable monthly price, Progent's experienced IT group can be your dependable technology safety net. Entry-level plans include RMM, security, automatic monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to advanced solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all potential issues can be addressed before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for monitoring and managing your client-server infrastructure by offering tools for streamlining common tedious tasks. These include health checking, patch management, automated remediation, endpoint setup, backup and recovery, A/V defense, secure remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alert to your designated IT management personnel and your Progent consultant so that potential problems can be fixed before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances like switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing suite of in-depth reporting utilities created to integrate with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow transparent backup and rapid restoration of vital files/folders, applications, system images, and VMs. ProSight DPS helps your business avoid data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, human mistakes, malicious insiders, or software bugs. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

• ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity verification with iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and enter your password you are requested to verify your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be used for this added form of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can register several verification devices. For more information about ProSight Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Co-Managed Call Desk: Outsourced and Shared Help Desk Services
  Progent's Shared Help Desk Service offers a transparent extension of your internal network support team. User interaction with the Service Desk, provision of support, problem escalation, trouble ticket generation and tracking, efficiency measurement, and management of the service database are consistent regardless of whether issues are resolved by your in-house IT support organization, by Progent, or a mix of the two. Your business has complete versatility to expand or shrink your part of technical support activity as circumstances demand. Progent takes care of initial deployment and onboarding of the professional services automation (PSA) software plus documentation, validation and education. To find out more about ProSight Shared Support, go to ProSight Shared Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

• Patch Management: Patch Management Services
  Progent's managed services for patch management provide organizations of all sizes a flexible and affordable solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic IT network. In addition to optimizing the security and functionality of your computer environment, Progent's patch management services permit your IT staff to concentrate on line-of-business projects and activities that derive maximum business value from your network. Find out more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery environment that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Cloud Integration
Progent can provide expert remote support services to help companies of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your IT team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Microsoft 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

On-premises Consulting and Support Services Offered at the QTS Sacramento Colocation Center
The QTS Data Center, formerly the Herakles Data Center, is situated in the seismically-stable Natomas area of Sacramento, CA. If you are now using the QTS Sacramento Data Center as a colocation facility or if you are considering migrating your main or disaster recovery equipment to the QTS Data Center, Progent can provide a variety of budget-friendly services that include colocation migration, system deployment and upgrades, network improvements, comprehensive project management, virtual server expertise, offsite network monitoring, automated system administration, application development, disaster recovery planning and testing, security assessment, and the support of the Progent Test Lab. To find out more, see Progent's onsite consulting services at the QTS Colocation Center.

The Progent Test and Design Lab is a lab at the QTS Data Center with a variety of advanced computers and network support infrastructure that can be utilized remotely or on premises to accommodate system testing, evaluations, performance modeling, troubleshooting, business continuity simulation, education, and additional reasons to help Progent's customers successfully carry out large-scale IT initiatives. To learn more, refer to Progent's Test Lab at the QTS Data Center.

Round-the-clock Local Service Availability
Progent can provide optional around-the-clock remote or on-site network help and information technology outsourcing expertise in these locations in your area:

• San Francisco
• Daly City
• San Bruno
• Millbrae
• South San Francisco
• Pacifica
• Brisbane

If your small business is in the San Francisco area and you are in need of computer support, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified professional, call 415-321-5400 or visit Contact Progent.