San Francisco North Bay
Napa, Calistoga, Yountville:

Progent: Your Microsoft and Cisco Certified Network Service Experts
For over 20 years, Progent's computer service experts have been the top source of economical Microsoft Windows consulting, Cisco network infrastructure integration and advanced consulting services for companies in the and the California Central Valley. Whether your company needs urgent network support from a certified professional, a system engineer, or a software programmer, Progent is the most reliable source for IT support services including e-mail and messaging expertise, system security assessment and enhancement, Helpdesk outsourcing, custom application development, virtualization architecture, live online classes for Microsoft Office and Office 365 apps, and high availability network design.

As a Microsoft-qualified computer consultant company, Progent provides companies in the Napa area world-class information technology support expertise plus online or on-premises troubleshooting support for networks powered by Microsoft Windows and Cisco platforms. Practice areas offered by Progent include Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration expertise, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 maintenance and troubleshooting expertise and Microsoft Windows Server 2008 migration support to create a firm foundation for your information network, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 upgrade support, Microsoft Exchange 2013 Server consulting and Exchange Server 2010 management to provide an advanced messaging solution, Microsoft SharePoint management to facilitate teamwork, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development consulting, and Microsoft SQL Server 2014 deployment help to control your vital corporate data, Dynamics GP/Great Plains software programming for accurate financial reporting, and Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for automatically monitoring the health of your network. Progent can also provide Cisco Certified network engineers to show you how to maximize and support your connectivity architecture.

Additional onsite and online IT support available from Progent to clients in the Napa neighborhood include senior project management consulting, iPhone integration and management, Google Android phone integration and management, RIM Blackberry support and Microsoft Windows smart phone and tablet management, wireless site design for Wi-Fi deployment, DBA and software development services from certified SQL Server consultants, Oracle DBAs and developers, and MySQL application programmers, virtual server expertise from certified Windows Hyper-V integrators, VMware vSphere and vCloud deployment, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX network virtualization architecture and integration, and Citrix XenServer integrators, plus disaster recovery/business continuity planning and testing.

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a family of low-cost, subscription-based services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions used by some of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all key facets of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to achieve advanced network resilience. Progent takes care of the daily monitoring and maintenance for you, so your network expands easily without becoming an obstacle. For a low and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Basic plans include remote monitoring and management (RMM), cybersecurity, automatic monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to best-in-class options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering tools for streamlining common time-consuming jobs. These include health checking, update management, automated repairs, endpoint deployment, backup and restore, A/V response, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alert to your specified IT management personnel and your Progent consultant so that potential issues can be fixed before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing family of real-time reporting tools created to integrate with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has partnered with leading backup/restore technology vendors to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow non-disruptive backup and rapid restoration of important files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human error, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

• ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a protected application and enter your password you are asked to verify your identity via a device that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be utilized for this second form of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. For more information about Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

• ProSight Shared Call Desk: Outsourced and Co-managed IT Support Center Services
  Progent's Co-managed Service Desk provides a seamless supplement to your core IT support team. User interaction with the Service Desk, provision of support, issue escalation, ticket generation and updates, efficiency measurement, and maintenance of the service database are consistent whether incidents are resolved by your internal IT support group, by Progent, or both. Your business has unrestricted versatility to expand or reduce your share of IT support activity as needed. Progent provides startup deployment and onboarding of the professional services PSA software plus documentation, validation and training. To learn more about ProSight Co-Managed Help Desk, see ProSight Co-Managed Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management provide organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to maximizing the protection and reliability of your computer network, Progent's patch management services permit your IT staff to concentrate on more strategic projects and activities that derive maximum business value from your information network. Read more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that meets your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Cloud Integration Solutions
Progent can provide advanced online consulting support to help companies of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has over two decades of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

On-premises Support Services Available at the QTS Sacramento Internet Data Center
The QTS Data Center facility, previously called the Herakles Data Center, is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your business is currently utilizing the QTS Data Center as a colocation site or if your business is planning on migrating your main or disaster recovery system to the QTS Data Center, Progent can provide a variety of affordable services including colocation migration, equipment installation and upgrades, network improvements, comprehensive project management services, virtual server expertise, offsite monitoring, centralized system administration, application programming, business continuity planning, security evaluation, and the use of the Progent Test Lab. To find out more, see Progent's consulting support services at the QTS Data Center.

Progent's Test and Design Lab is a lab at the QTS Colocation Center with a collection of dedicated computers and network equipment able to be utilized online or on premises to accommodate system testing, evaluations, capacity testing, forensics, business continuity simulation, training, and additional purposes to help Progent's customers successfully carry out large-scale projects. To learn more, visit Progent's Test Lab at the QTS Data Center.

24x7 Local Support Availability
Progent can provide optional around-the-clock on-line or on-site computer support and IT outsourcing expertise in these locations in your region:

and you require computer assistance, information technology outsourcing, or high-level services from a Progent consultant,