Monterey Peninsula
Monterey, Seaside, Pacific Grove, Carmel:

Progent: The Microsoft Certified Information Technology Consulting Professionals
For over two decades, Progent's network service engineers have been the top providers of economical Microsoft Windows support services, Cisco network integration and advanced consulting services for businesses in the and the California Central Valley. Whether your company needs emergency technical support from a seasoned professional, a network engineer, or a software programmer, Progent is your best source for IT services including Microsoft Exchange and Outlook consulting, network protection evaluation and design, Helpdesk support, specialized program design, server virtualization help, live online training for Microsoft Office apps, and high availability system engineering.

As a Microsoft-Partner network consulting firm, Progent provides companies in the Monterey vicinity world-class IT support expertise plus online or onsite troubleshooting support for environments powered by Microsoft Windows and Cisco platforms. Practice areas offered by Progent cover Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 management and migration support and Windows Server 2008 R2 upgrade help to create a firm foundation for your IT network, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration and Exchange 2010 Server support to establish an advanced messaging environment, SharePoint assistance to facilitate information sharing, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development support, and Microsoft SQL Server 2014 deployment help to control your vital corporate data, Dynamics GP/Great Plains software education for timely financial information, and Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for automatically monitoring the reliability of your network. Progent can also offer Cisco Certified consultants to help you maximize and maintain your connectivity architecture.

Other on-premises and remote IT support provided by Progent to clients in the Monterey neighborhood include project management consulting, Apple iPhone integration, Google Android phone integration, Blackberry troubleshooting and Microsoft Windows smart phone and tablet integration, site design for Wi-Fi deployment, DBA and software development support from certified SQL Server experts, Oracle professionals, and MySQL application programmers, virtual server solutions from certified Windows Hyper-V integrators, VMware vSphere deployment, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX virtual network design and integration, and Citrix XenServer consultants, plus disaster recovery planning and testing.

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, subscription-based services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. Progent's ProSight line of network management outsourcing services covers all key facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to achieve leading-edge IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your network scales readily without holding you back. For an affordable and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Entry-level plans include RMM, security, automatic monthly patching, and documentation. As your requirements grow, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your network, server, and desktop devices by providing an environment for streamlining common tedious jobs. These include health checking, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alarm to your specified IT management staff and your assigned Progent technical consultant so emerging problems can be fixed before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities created to integrate with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service. ProSight DPS products manage and track your data backup processes and enable transparent backup and fast restoration of important files/folders, apps, images, and VMs. ProSight DPS helps your business avoid data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or software glitches. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

• ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a protected application and enter your password you are asked to confirm your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this second form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register several validation devices. For more information about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

• ProSight Shared Call Desk: Outsourced and Shared IT Support Center Services
  Progent's Shared Help Desk Service provides a transparent supplement to your core support team. User access to the Service Desk, delivery of technical assistance, problem escalation, trouble ticket generation and updates, efficiency metrics, and management of the support database are consistent whether incidents are resolved by your core support organization, by Progent's team, or both. You have unrestricted versatility to extend or reduce your share of technical support activity as needed. Progent provides startup deployment and onboarding of the professional services automation software plus documentation, validation and education. For details about ProSight Co-Managed Help Desk, see ProSight Co-Managed Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management offer organizations of any size a versatile and cost-effective alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the protection and reliability of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Cloud Integration Solutions
Progent can provide expert online support services to help companies of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that combine on-premises IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud planning and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.

Onsite Consulting Services Available at the QTS Sacramento Data Center
The QTS Data Center facility, previously called the Herakles Data Center, is located in the earthquake-neutral Natomas area of Sacramento, CA. If your business is now utilizing the QTS Data Center as a colocation facility or if your company is considering migrating your main or disaster recovery system to the QTS Sacramento Data Center, Progent can provide a range of affordable consulting services including colocation migration, equipment deployment and updates, infrastructure improvements, comprehensive project management, virtualization expertise, offsite network monitoring, automated system management, software development, disaster recovery solutions, data security evaluation, and the support of the Progent Test Lab. For more details, refer to Progent's consulting support services at the QTS Data Center.

Progent's Test and Design Lab is a room at the QTS Data Center with a variety of advanced servers and network infrastructure able to be utilized online or on premises to accommodate piloting, evaluations, capacity testing, troubleshooting, disaster recovery simulation, training, and additional reasons to help Progent's customers succeed with large-scale projects. For more information, visit Progent's Test Lab at the QTS Sacramento Colocation Center.

24x7 Local Service Options
Progent can provide optional around-the-clock on-line or on-premises computer help and IT outsourcing services in these cities in your area:

and you are looking for computer assistance, IT outsourcing, or high-level expertise from a Progent consultant,