Network Support for Small Organizations

Progent can deliver a broad range of cost-effective consulting and support services to help your company to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows, Apple macOS and OS X, or various versions of Linux. Progent can offer onsite or online assistance for individual machines or notebooks or help you to design and carry out a large-scale rollout of new or updated OS platforms and business applications. Progent can also provide consultants and technicians to help your company to prepare for and implement a site move or merger organized to cause minimal interruption to your productivity.

Progent can also configure Microsoft Office or Microsoft Dynamics applications on your client PCs so they communicate efficiently with other Microsoft applications, products from popular publishers, SQL databases, and key services throughout your network.

Progent's desktop consultants offer a variety of support options intended to ensure that your company's personal computers and laptops stay running dependably, securely, and productively. Support alternatives offered by Progent include on-site and remote troubleshooting, Contact Center telephone support services with options for round-the-clock availability, desktop security audits and enhancements, interactive virtual training, desktop or laptop configuration for telecommuters and on-the-road personnel, and centralized management solutions.

Remote Support
Progent's Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can assist both new and current customers to troubleshoot and repair hardware and software problems without the expense or delay of on-premises support visits. The experience and technical depth of Progent's IT engineers makes it possible to resolve the most complex IT issues quickly by escalating repair tasks if necessary to high-level specialists. Progent provides a convenient, web-accessible signup process for first-time clients to address emergency network problems and Progent bills by the minute with zero startup fees or time minimums for services delivered during normal working hours, so you pay only for the assistance you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Progent also offers an affordable after-hours online support program for companies who need round-the-clock access to online support.

On-site Support
Progent provides on-premises technical support for registered customers major cities throughout the United States. Progent's on-premises service technicians can operate in conjunction with Progent's online service experts to provide small businesses with the best of both worlds: hands-on service professionals when you require them plus the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business software programmers.

Full Service Contact Center Outsourcing
Progent's Help Desk Call Center outsourcing services are intended especially for small organizations who must operate within a limited IT budget yet who need immediate access to a dedicated Contact Center with professional telephone support and effective escalation options. By utilizing Progent's Help Desk Call Center services, small companies reduce expenses and administrative stress and have the benefit of world-class phone support and remote troubleshooting. Progent's Help Desk support services feature convenient job initiation via email, phone, or a web interface; automated job ticket tracking until problem resolution; web-based job history for current status; full service documentation; and per minute invoicing to ensure clients are charged exclusively for the support they receive.

Internal Security Inventory
Progent's GIAC and CISA-certified security consultants can provide a budget-friendly Internal Security Inventory packages created to give small businesses an opportunity to get an independent look at the strength of their internal security environment. The internal scan and evaluation package includes a network scan executed from inside s company's firewall and uncovers possible weaknesses represented by your desktops and servers. Progent's security inventory is overseen by consultants with high-level security credentials who evaluate and report on the collected data and make recommendations for efficient remediation.

Live Online Education for Workstation Programs
Progent offers live online instruction for a range of desktop programs and environments including Microsoft Excel, Word, Access, Outlook, Microsoft Dynamics Great Plains, Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and Windows 11. Online instruction offers the benefits of traditional classroom sessions, including immediate interaction between clients and trainers, but eliminates the expenses of transportation and the challenge of attempting to synchronize the schedules of multiple students. Offered to single students or groups of all sizes, live online learning permits the instructor to run the class from a remote office and the clients can be dispersed across a campus or all over the the U.S. Virtual education utilizes powerful teaching tools like virtual white boards, real-time questions, and shared applications. Classes can be short and personalized for specialized topics or extended in time and broader in scope. Teachers and clients can go through examples individually or as a group.

Installation and Integration Support for Mobile Computing, Telecommuting, and Remote Offices
Progent's IT consultants offer expertise with portable and branch office computer integration and support with services such as data synchronization, desktop and laptop security, Microsoft Outlook e-mail setup, Microsoft Windows Mobile connectivity, Apple iPhone integration and management, Android phone integration and management, RIM Blackberry support, and wireless application programming. Progent's certified consultants can save your company work and expense by using their expertise to show you how to choose and configure remote and wireless access solutions that fit the needs of your company. Progent can also tune your IT infrastructure so that remote computers and mobile handhelds work better in your network.

Change and Update Automation
Progent's network administration professionals can show you how to automate desktop administration so that your PCs remain up to date, protected, and reliable. Progent's consultants have in-depth backgrounds providing companies of any size System Center Configuration Manager (SCCM) consulting to reduce network administration's workload, improve network protection, improve productivity by ensuring that all application updates are installed, police software licensing compliance, and monitor patterns of software use to allow smarter purchasing strategy.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.