Security: Remote Monitoring and Management

ProSight LAN Watch is Progent's remote monitoring and management (RMM) service for monitoring, managing, guarding, and optimizing endpoints. ProSight LAN Watch combined with agent-based NinjaOne RMM software provides a centralized, cloud-based stack for managing your network, server, and PCs by delivering tools for carrying out tasks such as health monitoring, update management, automated remediation, endpoint configuration, software installation, backup and recovery, Anti-virus protection, secure remote connectivity, built-in and home grown scripts, resource inventory, endpoint profile reports, and troubleshooting support.

A key feature of ProSight LAN Watch combined with the NinjaOne RMM software stack is the ongoing monitoring of Windows-based servers and desktops to find diversions from predefined health metrics. When NinjaOne RMM detects an issue, it automatically sends an alert to your specified IT staff and to your Progent support technician, so incipient issues can be rectified before they have a chance to disrupt productivity. On monitored endpoints, it requires only a single click to create a prioritized trouble ticket for resolution by Progent's Technical Response Center (TRC). NinjaOne RMM can also check the health of IP-enabled network devices such as routers, Wi-Fi access points, and printers.

Major Features of NinjaOne RMM
Major features of NinjaOne RMM include:

• Endpoint Management: Visibility, protection, and administration of endpoints.
• Remote Access: Offers secure remote connectivity with managed endpoints.
• Patch Management: Executes and monitors patching for operating systems and third-party apps. Tracks pending, approved, rejected, installed, and failed patches.
• Backup: Offers folder backup for Windows and MacOS devices and full-image backup for Windows.
• Automation: Support for PowerShell, Batch, JavaScript, ShellScript, and VBScript permits you to automate software deployment, patching, and other tedious processes.
• Integrations: Works with utilities such as TeamViewer, Splashtop, Webroot, and more.
• Advanced Security: Compatible A/V products include SentinelOne and CrowdStrike.

NinjaOne RMM also features asset management utilities that can assist you to detect legacy, rarely used, and over-worked hardware items. In addition, NinjaOne RMM can assist you to monitor equipment warranties and S/W licenses and alert you if they are about to expire.

An Affordable Remote Monitoring and Management Solution
NinjaOne RMM services are offered for a small one-time startup fee and an affordable subscription charge based on the services requested and the number of endpoints under management. If repair work is called for, they can either be taken care of by your in-house IT support staff or by Progent's technicians on a time-and-material basis. With two decades of background providing remote IT consulting support to organizations throughout the U.S., Progent has the skills needed to deploy NinjaOne RMM optimally for your IT environment and business goals, and Progent can understand and act upon NinjaOne RMM's alarms and reports.

NinjaOne RMM can be integrated with Progent's ConnectWise in-house ticketing system. With a NinjaOne RMM agent installed on an endpoint, just one click can generate a prioritized Technical Response Center ticket or start a chat session with a TRC expert, who can handle the issue using the ScreenConnect remote control tool. In most cases, identified issues can be taken care of without disturbing your end users.

Major Advantages of ProSight LAN Watch with NinjaOne RMM
NinjaOne RMM is an effective RMM platform that delivers a powerful blend of asset discovery, task automation, and comprehensive reporting. NinjaOne RMM's benefits include:

• Reduce network management time and expense
• Increase network uptime
• Stay ahead of expirations of software licenses and device warranties
• Allow your management to focus on business challenges instead of IT issues
• Accelerate your ROI in network infrastructure
• Get accurate knowledge for network optimization and capacity trends
• SentinelOne integration for NinjaOne provides AI-driven defense against zero-day ransomware attacks
• Collaborate with Progent's expert consultants to maximize the business value of your IT network

Other ProSight Managed Services Available from Progent
Progent's ProSight family of network management solutions features other affordable managed service tools intended to assist small and medium-size organizations to maintain and streamline on-premises or hybrid cloud information technology systems by monitoring and managing key areas including security, backup and recovery, patch management, and spam and content filtering. By partnering with leading platform providers, Progent can bring small and mid-size businesses the same leading-edge IT solutions found in large enterprises.

Managed services available from Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it practical for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to create leading-edge IT resilience. Progent takes care of the daily monitoring and maintenance for you, so your system expands readily without becoming an obstacle. For an affordable and predictable monthly price, Progent's experienced IT team can be your dependable technology safety net. Entry-level packages include remote monitoring and management, cybersecurity, automatic monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, pen testing, or WiFi management.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding family of real-time reporting tools designed to integrate with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Backup and Recovery Services
  Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup operations and allow non-disruptive backup and fast restoration of vital files, apps, images, plus VMs. ProSight DPS helps your business protect against data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight Data Protection Services product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are asked to confirm who you are on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be utilized for this added form of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To find out more about Duo identity validation services, visit Duo MFA two-factor authentication services for access security.

• Outsourced/Co-managed Call Desk: Help Desk Managed Services
  Progent's Support Desk services enable your IT group to offload Support Desk services to Progent or split activity for Service Desk support transparently between your in-house network support group and Progent's nationwide pool of IT service technicians, engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service provides a transparent supplement to your in-house support organization. User access to the Service Desk, provision of support, issue escalation, trouble ticket generation and updates, performance metrics, and maintenance of the service database are cohesive regardless of whether incidents are resolved by your internal IT support staff, by Progent's team, or both. Learn more about Progent's outsourced/co-managed Service Desk services.

• Progent Active Defense Against Ransomware: AI-based Ransomware Identification and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection (EPP) managed service that incorporates next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. Progent Active Security Monitoring services protect local and cloud resources and provides a unified platform to automate the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ransomware protection and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and affordable solution for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information system. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services permit your IT staff to concentrate on line-of-business projects and activities that deliver maximum business value from your network. Find out more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior analysis technology to guard physical and virtual endpoints against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to defend against ransomware or recover rapidly after an assault by a ransomware strain such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), Phobos, Snatch or Egregor. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that minimizes your exposure to ransomware and meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Contact Progent to Find Out More About ProSight LAN Watch with NinjaOne RMM
For pricing information and to learn more about how ProSight LAN Watch with NinjaOne RMM can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.