Remote Monitoring and Management Packages
for Small-to-Midsize Businesses
We Handle the Computers,
You Handle Your Business
Introduction
Operating a small business is tough enough without the additional stress of managing the continually evolving management tools and equipment. At Progent, we understand that the majority of businesses simply lack the resources to create a 24x7 network operations center (NOC) or recruit a full-time security team. And you shouldn't have to. When Progent steps in as your IT partner, working unseen to keep your systems available and your data safe, you can focus on growing your business.
Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to achieve leading edge network resilience. Progent handles the daily monitoring and management for you, so your network expands smoothly without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT team can be your complete technology safety net.
Basic plans include remote monitoring and management, security, automatic monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to best-in-class options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
Cybersecurity Services Included with ProSight Managed IT Service Packages
Progent's ProSight managed services packages are intended to meet the network management and security requirements of entities that can range from a single individual to a mid-size company. The graduated nature of these offerings makes it easy to grow from entry-level to high-end solutions. All plans offer service level agreements (SLAs) that guarantee speedy engagement for any technical help required by the client. Support is billed based on the actual time required with no minimum. After hours support is offered.
ProSight End-User Essentials Package
The ProSight End-User Essentials package offers a basic layer of services delivering strong cybersecurity as well as remote monitoring and management for specified devices. The ProSight End-User Essentials Package package includes:
- ProSight Remote Monitoring and Management (RMM)
- Advanced Endpoint Protection and AntiVirus
- Email Security - Spam Filtering
- Ransomware Protection
- Automated Patch Management
- Documentation of the system, configuration and Internet accesss
- ProSight Network Operations Center (NOC) Support
- 4 Hour SLA for normal support request / 2 hours SLA for urgent requests
- 24/7 Support - After hours with an incident charge and actual time used
- Support invoiced at actual time needed. No minimum.
To see or download a PDF datasheet on ProSight End-User Essentials, click:
Download the ProSight Individual User Essentials datasheet. (PDF - 354 KB)
ProSight Small Business Essentials
The ProSight Small Business Essentials plan focuses on cost control and includes core enterprise tools with a pay-as-you-go safety net. The ProSight Small Business Essentials Package includes:
- ProSight Remote Monitoring and Management (RMM)
- Advanced Endpoint Protection and AntiVirus
- Email Security - Spam Filtering
- Ransomware Protection
- End user - M365 Backup if using Microsoft Office Products
- Firewall Management and monthly patching
- WiFi Management
- Monthly Backup Reporting, Monitoring and Basic File Restoration Testing
- Documentation of the system, configuration and Internet accesss
- ProSight Network Operations Center (NOC) Support
- 4 Hour SLA for normal support request / 2 hours SLA for urgent requests
- 24/7 Support - After hours with an incident charge and actual time used
- Support invoiced at actual time needed. No minimum.
To download a PDF datasheet on ProSight Small Business Essentials, click:
Download the ProSight Small Business Essentials datasheet. (PDF - 330 KB)
ProSight Business Advanced
The ProSight Business Advanced plan delivers expert, fully managed remote support for total budget certainty. The ProSight Business Advanced Package includes:
- SentinelOne Monthly EDR/MDR Review
- ProSight Remote Monitoring and Management (RMM)
- Advanced Endpoint Protection and AntiVirus
- Email Security - Spam Filtering
- Firewall Management and monthly patching
- WiFi Management
- ProSight Server Backup to local Storage. (Storage provided by the Customer)
- ProSight Server Cloud Backup, costs based on actual amount of storage needed
- Monthly Backup Reporting, Monitoring and Basic File Restoration Testing
- Monthly meeting with Progent to review system statuses, any important updates and services provided
- Documentation of the system, configuration and Internet access
- 2 Hour SLA for normal support request / 2 hours SLA for urgent requests
- 24/7 Support - After hours with an incident charge and actual time used
- Support invoiced at actual time needed with no minimum
- Yearly Security Meeting and discussion of best practices for the entire company
To view or download a PDF datasheet on ProSight Advanced Business Package, click:
Download the ProSight Advanced Business Package datasheet. (PDF - 416 KB)
ProSight Complete
The ProSight Complete package provides a comprehensive IT management solution with unlimited, 24x7 remote support plus virtual CIO services for IT guidance with projects such as disaster recovery planning.
Additional IT Services that Integrate with ProSight Managed IT Service Package
Progent's stack of remote IT services tools continues to expand. Useful tools include:
- External PEN Testing
- Darkweb Monitoring
- Password Management
- DNS Filtering
Progent's integrated Network Operations Center (NOC) provides a robust and proactive approach to server and endpoint management. The combination of real-time monitoring, intelligent alerting, automated ticketing, and prompt follow-up minimizes system downtime and maximizes the business value of your information network.
Frequently Asked Questions
"Do these utilities impact the performance of my computer?"
No they do not. We use lightweight software that runs efficiently in the background. It is built to operate without disturbing you, so you likely won't even notice it's active until it is resolving an incident.
"Can you see my personal files or what I browse online?"
We respect your privacy. Our monitoring tools concentrate on the performance of your computer (e.g., checking whether your hard drive is almost full or contents of your documents or your personal browsing log.
"What happens if I run into an issue the software can't correct?"
If you come across a problem, give us a call or send Progent an email. Since our software is already running on your computer, we can typically connect remotely, determine the problem, and fix the bug right away without requiring you to lose time waiting for a technician to show up at your site.
"Why do I need 'Ransomware Protection' if I already have Anti-Virus?"
Think of Anti-Virus as a ordinary lock on your front door, and Ransomware Protection as a motion sensor within the house. Ordinary Anti-Virus detects known threat vectors, but Ransomware Protection is a specialized layer designed to deter advanced cybercriminals who try to sneak past conventional locks. Effective security calls for a multi-layered defense to be truly safe.
Contact Progent about ProSight Managed Services
To learn more about how Progent's ProSight suite of RMM services can help you set up affordable, comprehensive solutions for managing your on-premises, cloud-based or hybrid information network, call
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