San Francisco Peninsula
San Mateo, Burlingame, Foster City, Belmont, Half Moon Bay:

Your Microsoft Certified Network Consulting Experts
For over two decades, Progent's network service engineers have been the premier providers of affordable Microsoft consulting, Cisco network technology expertise and advanced consulting services for companies in the and the California Central Valley. If your organization requires emergency network help from a seasoned professional, a system engineer, or a software developer, Progent is your most reliable choice for IT services such as Microsoft Exchange and Outlook help, system security testing and design, Helpdesk outsourcing, specialized application development, virtual server architecture, live online training for Microsoft Office apps, and fault tolerant system engineering.

As a Microsoft-certified computer consulting firm, Progent offers companies in the city of San Mateo enterprise-class information technology support expertise plus online or onsite troubleshooting support for networks powered by Windows and Cisco platforms. Practice areas offered by Progent include Windows Server 2022 planning and integration expertise, Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 management and migration expertise and Windows Server 2008 R2 migration support to build a firm foundation for your information network, Microsoft Exchange Server 2019 deployment, MS Exchange Server 2016 upgrade support, Microsoft Exchange 2013 Server consulting and Microsoft Exchange 2010 management to provide a state-of-the-art messaging environment, SharePoint management to facilitate collaboration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development consulting, and Microsoft SQL 2014 consulting to control your vital corporate data, Microsoft Dynamics GP software training for timely management reporting, and System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for proactively tracking the health of your information system. Progent can in addition provide Cisco Premier Certified network engineers to help you maximize and support your network infrastructure.

Additional onsite and remote IT consulting services provided by Progent to businesses in San Mateo include project management expertise, iPhone integration and management, Android smartphone integration and management, Blackberry support and Windows smart phone and tablet management, wireless site design for Wi-Fi installation, DBA and software programming support from certified Microsoft SQL experts, Oracle professionals, and MySQL application programmers, virtual server design and support from certified Windows Hyper-V integrators, VMware vSphere and vCloud configuration and troubleshooting, VMware Site Recovery Manager (SRM) business continuity planning, VMware NSX network virtualization architecture and management, and Citrix integrators, plus disaster recovery/business continuity planning and testing.

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a family of low-cost, subscription-based services designed to enable small and mid-size businesses to benefit from the same advanced technology used by some of the world's leading enterprises. Progent's ProSight line of outsourced network management services covers all critical areas of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size companies to utilize Remote Monitoring and Management (RMM) technology to achieve leading-edge IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system scales readily without holding you back. For an affordable and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Entry-level packages include RMM, security, monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to best-in-class solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for managing your client-server infrastructure by providing tools for performing common tedious tasks. These include health checking, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus response, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alert to your specified IT personnel and your assigned Progent consultant so emerging issues can be taken care of before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing family of real-time management reporting tools designed to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has worked with leading backup product vendors to create ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and rapid recovery of critical files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and give your password you are asked to verify who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used as this added means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. To find out more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

• ProSight Shared Help Desk: Outsourced and Shared Call Desk Services
  Progent's Shared Help Desk Service offers a transparent extension of your internal network support team. Client interaction with the Service Desk, provision of support, escalation, trouble ticket generation and updates, efficiency metrics, and maintenance of the support database are cohesive whether issues are taken care of by your in-house network support staff, by Progent's team, or both. You have unrestricted flexibility to extend or reduce your share of IT support work as required. Progent provides initial deployment and onboarding of the professional services automation (PSA) software plus workflow documentation, validation and training. For more information about ProSight Co-Managed Support, visit ProSight Co-Managed Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management offer businesses of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information system. Besides optimizing the security and reliability of your computer network, Progent's patch management services allow your IT staff to focus on more strategic initiatives and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Cloud Solutions
Progent can provide expert remote consulting services to help companies of any size connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize on-premises resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.

On-premises Consulting Services Available at the QTS Sacramento Internet Data Center
The QTS Data Center facility, previously called the Herakles Data Center, is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are currently utilizing the QTS Data Center as a colocation site or if your business is planning on migrating your main or offsite backup equipment to the QTS Sacramento Colocation Center, Progent can provide a range of affordable consulting services that include colocation relocation, equipment deployment and updates, infrastructure optimization, project management services, virtual server configuration, offsite network monitoring, centralized system administration, application programming, disaster recovery/business continuity solutions, security evaluation, and the support of the Progent Test Lab. To find out more, see Progent's consulting services at the QTS Data Center.

Progent's Test Lab is a lab at the QTS Colocation Center with a collection of advanced servers and network support infrastructure able to be utilized remotely or on site to facilitate system testing, assessments, performance modeling, repair, business continuity simulation, education, and additional purposes to help Progent's customers successfully carry out major IT initiatives. For more information, see Progent's Test Lab at the QTS Colocation Center.

24x7 Local Service Options
Progent can provide optional around-the-clock remote or on-premises computer support and IT outsourcing services in these cities in your area:

and you need technical support, IT outsourcing, or high-level expertise from a certified Progent consultant,