California Central Valley
Citrus Heights, Fair Oaks, Roseville:

Progent: The Microsoft and Cisco Certified IT Consulting Professionals
For more than 20 years, Progent's network support experts have been the premier providers of budget-friendly Microsoft Windows consulting, Cisco network technology expertise and advanced consulting services for companies in the and Silicon Valley. Whether your company requires emergency network help from a seasoned expert, a system engineer, or a software programmer, Progent is your most reliable choice for IT support services including Microsoft Exchange and Outlook help, network protection evaluation and enhancement, Helpdesk services, custom program design, virtualization consulting, online instruction for Microsoft Office and Office 365 apps, and fault tolerant system design.

As a Microsoft-Partner network consulting firm, Progent provides businesses in the Citrus Heights area enterprise-class information technology support expertise as well as remote or on-premises technical assistance for networks powered by Microsoft Windows and Cisco technology. Areas of expertise offered by Progent cover Windows Server 2022 solution design and migration expertise, Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 maintenance and migration expertise and Windows Server 2008 migration help to create a firm basis for your information system, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting and Exchange 2010 Server support to provide a state-of-the-art email solution, MS SharePoint assistance to improve teamwork, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development consulting, and Microsoft SQL 2014 consulting to control your vital information, Dynamics GP software customization for accurate management information, and Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for 24x7 monitoring the reliability of your information system. Progent can also provide Cisco Premier network consultants to help you optimize and maintain your connectivity infrastructure.

Other on-premises and remote information technology support services offered by Progent to clients in the Citrus Heights neighborhood include project management consulting, iPhone and iPad integration, Google Android phone integration and management, Blackberry troubleshooting and Microsoft Windows handhelds integration, site surveys for Wi-Fi installation, DBA and application development services from certified Microsoft SQL experts, Oracle DBAs and developers, and MySQL consultants, virtual server design and support from certified Hyper-V consultants, VMware vSphere and vCloud deployment, VMware Site Recovery Manager (SRM) business continuity planning, VMware NSX virtual network architecture and integration, and Citrix consultants, plus disaster recovery planning and testing.

Progent's ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, subscription-based services designed to enable small and medium-size businesses to utilize the same advanced technology used by many of the industry's top corporations. The ProSight line of IT management outsourcing services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to achieve advanced IT resilience. Progent handles the necessary monitoring and maintenance for you, so your network expands easily without becoming an obstacle. For a low and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Basic plans include remote monitoring and management, cybersecurity, monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so that any potential issues can be addressed before they can impact your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your client-server infrastructure by providing tools for streamlining common tedious jobs. These can include health monitoring, patch management, automated remediation, endpoint configuration, backup and recovery, A/V response, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your designated IT personnel and your Progent consultant so potential issues can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing family of real-time reporting plug-ins designed to integrate with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow transparent backup and fast restoration of important files/folders, apps, system images, and virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, user error, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With 2FA, whenever you log into a protected online account and give your password you are requested to confirm who you are via a device that only you possess and that uses a separate network channel. A broad selection of devices can be utilized for this second form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple validation devices. For details about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security.

• ProSight Shared Call Desk: Outsourced and Co-managed IT Support Desk Services
  Progent's Shared Help Desk Service provides a smooth supplement to your core IT support team. User access to the Service Desk, provision of technical assistance, issue escalation, ticket creation and updates, efficiency measurement, and management of the service database are cohesive whether issues are resolved by your internal support staff, by Progent's team, or by a combination. You have complete flexibility to extend or shrink your share of IT support activity as circumstances demand. Progent provides startup installation and provisioning of the professional services automation (PSA) software plus workflow documentation, testing and training. To learn more about ProSight Co-Managed Support, refer to ProSight Shared Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
  Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

• Patch Management: Patch Management Services
  Progent's managed services for patch management provide organizations of all sizes a versatile and affordable solution for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT system. In addition to maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services free up time for your IT team to concentrate on more strategic projects and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Hybrid Cloud Integration
Progent offers advanced online consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.

On-premises Consulting and Support Services Available at the QTS Sacramento Colocation Center
The QTS Data Center, previously called the Herakles Data Center, is located in the earthquake-neutral Natomas area of Sacramento, CA. If you are now using the QTS Data Center as a colocation facility or if you are planning on migrating your main or disaster recovery system to the QTS Data Center, Progent can provide a variety of cost-effective services including colocation relocation, equipment deployment and updates, network optimization, project management, virtual server expertise, offsite network monitoring, automated system management, application development, disaster recovery/business continuity planning and testing, data security evaluation, and the support of Progent's Test Lab. For more details, visit Progent's onsite consulting services at the QTS Colocation Center.

Progent's Test and Design Lab is a room at the QTS Colocation Center with a collection of dedicated computers and network support infrastructure that can be utilized online or on site to accommodate piloting, assessments, capacity testing, troubleshooting, business continuity planning, training, and other purposes to help Progent's customers succeed with major IT initiatives. For more information, see Progent's Test and Training Lab at the QTS Sacramento Data Center.

24x7 In Person Support Options
Progent offers optional around-the-clock on-line or on-site network help and IT outsourcing expertise in these cities in your area:

and you are in need of computer help, information technology outsourcing, or advanced expertise from a certified Progent engineer,