Fast and Affordable Remote Support for Denver Colorado Computer Networks
Immediate Phone Technical Support for Denver SystemsFor companies in Denver Colorado, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, as well as the services of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's online technical support experts provide excellent leverage due to the fact that they possess the practical background and have access to the advanced technology needed to resolve the majority of information system issues quickly. This lowers direct costs because solutions use up minimal billable minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your company benefits even more with incidental costs by minimizing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting experience is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike many remote support companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing avoid situations where fast repairs somehow turn into substantial invoices. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and field-tested processes that promote the maximum degree of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent's Technical Response Center can connect to your computer system remotely without breaching system security.

Progent's powerful customer support database application keeps detailed documentation of all support that Progent's customers have been provided. Progent's team engineers have access to the details of assistance delivered to every Progent client by every engineer. This history of issues and repairs is structured as a readily exploitable support knowledge base that permits Progent's online technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft make available additional massive technical support databases and allow fast access to manufacturers' internal engineering staff so Progent's online consulting experts can come up with the best resolutions quickly.

Remote support services offered by Progent to businesses in Denver Colorado include:

ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, subscription-based managed services intended to allow small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services covers all key aspects of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge network resilience. Progent takes care of the daily monitoring and maintenance for you, so your system expands readily without holding you back. For a low and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Basic plans include remote monitoring and management (RMM), cybersecurity, automatic monthly patching, and documentation. As your needs expand, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for managing your client-server infrastructure by providing an environment for performing common tedious jobs. These can include health monitoring, update management, automated remediation, endpoint setup, backup and restore, A/V defense, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alert to your designated IT staff and your assigned Progent technical consultant so that emerging problems can be taken care of before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth reporting plug-ins designed to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and allow transparent backup and fast recovery of important files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured online account and enter your password you are asked to confirm your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple verification devices. For more information about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Support: Outsourced and Co-managed Call Center Services
    Progent's Shared Service Desk offers a seamless supplement to your corporate network support staff. Client interaction with the Service Desk, delivery of support, issue escalation, trouble ticket generation and updates, performance metrics, and maintenance of the service database are cohesive regardless of whether issues are taken care of by your in-house IT support resources, by Progent's team, or both. Your business has complete flexibility to expand or reduce your share of IT support activity as required. Progent takes care of initial deployment and provisioning of the professional services automation (PSA) software as well as documentation, validation and education. To find out more about ProSight Co-Managed Support, see ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your computer network, Progent's patch management services permit your in-house IT team to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to assess your company's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important areas of computer technology allows customers to complete major initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center team of veteran network professionals provides your clients in Denver Colorado rapid contact with an effective network service resource with extensive background providing telephone-based consulting and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a solid enabler of business productivity, and Progent's aim is to solve and not simply record network issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts staff offers remote advanced engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom programming, and training for popular Microsoft applications including Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Denver Colorado online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to suit your environment so your IT maintenance is proactive rather than reactive. By exposing emerging problems before they cause full-scale emergencies, proactive monitoring can minimize inconvenient and expensive network breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments that incorporate a combination of operating systems.
How Your Denver Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Denver Colorado, Progent's phone-based computer support engineers can deliver effective and affordable system help the moment your organization needs it. Over two decades of providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to fix network problems rapidly while avoiding the cost and lost time associated with on-site support visits.

Even if your Denver office deals with a local independent consultant or maintains a full time IT staff that know how to deal with common computer problems, Progent's Microsoft certified consultants can offer an easy and seamless virtual extension of your local resources for situations when your usual service personnel either lack the availability or the experience to fix unexpected system emergencies or especially complicated integration projects.

Details of Progent's Remote Network Services for Denver Colorado
Progent's online support, Internet-based repair, system security expertise, and system administration services offer businesses in Denver Colorado unparalleled leverage for your IT investment. Whether you need occasional telephone support and remote network repair or full-time Help Desk services and network administration, Progent's experts can provide your organization world class network support while permitting you to avoid the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT expertise, refined support software, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional background, at the forefront of network service, performing a wide range of IT tasks for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical help, but also a support engineer with proven methods for using computer knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits per minute. Consequently, you are invoiced only for received services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services delivered during regular working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent can concentrate on delivering high-value services where Progent faces little competition. Businesses who work with trusted freelance consultants or who employ in-house IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock network monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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