Fast and Affordable Online Support for Boston Massachusetts Information Networks
Fast Phone Consulting for Boston NetworksFor companies in Boston Massachusetts, Progent provides online support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the services of CISSP-certified security experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they possess the practical experience and have access to the sophisticated tools needed to resolve the majority of network problems quickly. This reduces immediate costs because solutions require fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your company saves additionally in incidental costs by reducing or avoiding network outages and associated costs due to business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote consulting expertise is particularly important for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent bills per minute for phone consulting, so you owe just for the support that you actually get. Unlike typical online service firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast repairs manage to end up as large invoices. Progent's penchant for dealing with problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of customized tools and proven methodologies that allow the highest level of effectiveness for remote technical support and troubleshooting for information networks of all sizes. Progent's online support team can access your company's network without breaching network security.

Progent's sophisticated service reporting system maintains thorough histories describing the support that Progent's customers have been provided. Progent's staff engineers have access to the specifics of support delivered to every client by every consultant. This database of anomalies and responses is structured as a readily retrievable proprietary knowledge base that permits Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional massive support databases and permit quick response from manufacturers' in-house product engineers so Progent's online service specialists are able to determine optimal resolutions quickly.

Remote support available from Progent to customers in Boston Massachusetts include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, subscription-based services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top corporations. The ProSight series of IT management outsourcing services covers all critical facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to create leading-edge network resilience. Progent takes care of the daily monitoring and management for you, so your network scales easily without becoming an obstacle. For a low and predictable monthly subscription, Progent's experienced IT group can be your complete technology safety net. Entry-level plans include remote monitoring and management (RMM), cybersecurity, monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-in-class solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so any potential issues can be resolved before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing an environment for performing common tedious tasks. These include health checking, patch management, automated remediation, endpoint configuration, backup and restore, A/V response, remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alert to your specified IT management staff and your Progent consultant so emerging issues can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time and in-depth reporting tools designed to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product companies to produce ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and enable transparent backup and rapid recovery of vital files/folders, applications, system images, plus VMs. ProSight DPS helps your business recover from data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Android, and other personal devices. With 2FA, whenever you log into a secured application and enter your password you are requested to confirm your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used as this added means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You may register multiple verification devices. To learn more about ProSight Duo identity validation services, see Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Co-managed Help Center Services
    Progent's Co-managed Help Desk Service offers a seamless extension of your in-house support staff. End user interaction with the Help Desk, delivery of support, issue escalation, ticket creation and updates, performance measurement, and maintenance of the support database are cohesive regardless of whether incidents are taken care of by your in-house IT support group, by Progent, or by a combination. Your business has complete versatility to expand or reduce your part of technical support work as required. Progent provides startup installation and provisioning of the professional services automation software as well as workflow documentation, validation and education. For details about ProSight Co-Managed Call Desk, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving information network. Besides optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic initiatives and tasks that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to complete critical initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Call Center consulting expertise can aid you in building an effective new Help Desk Call Center or improving your current organization, selecting or enhancing Help Desk application software to address the unique requirements of your corporation, or providing occasional online staff to supplement your in-house Help Desk resources to deal with unusually busy events like software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk team of seasoned information technology experts offers your workers in Boston Massachusetts rapid contact with an efficient support group with extensive background providing phone support and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a significant enabler of business productivity, and Progent's goal is to solve rather than just document IT issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced consulting expertise and education in special business application fields that include ERP, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Boston Massachusetts remote IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can adapt SCOM to accommodate your business so that your IT maintenance is proactive and automated. By spotting emerging trouble spots before they expand into crashes, automated monitoring can avoid inconvenient and costly service failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments powered by multiple platforms.
How Your Boston Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Boston Massachusetts, Progent's online network support specialists are ready to deliver expert and cost-effective system support the instant your organization has to have it. More than 20 years of offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve IT problems rapidly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your Boston office works with a regular freelance support technician or employs a full time IT staff that know how to handle common network issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either lack the time or the expertise to deal with sudden system crises or especially complex integration projects.

Details of Progent's Online Computer Support for Boston Massachusetts
Progent's online help, remote repair, system security expertise, and network administration services offer offices in Boston Massachusetts unparalleled leverage for your support investment. Whether you require occasional telephone support and remote network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your company world class IT support while permitting you to avoid the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical knowledge, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, in the trenches of network service, performing a wide range of technical tasks for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This ensures that you get not only expert IT skills, but also a support engineer with proven approaches for applying computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits by the minute. Consequently, you are charged only for received services. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to focus on delivering high-value services where Progent faces little competition. Businesses who utilize familiar independent consultants or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.

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