Remote Monitoring and Management

ProSight LAN Watch is Progent's remote monitoring and management (RMM) service for visualizing, managing, securing, and optimizing endpoints. ProSight LAN Watch with agent-based NinjaOne RMM software provides a centralized, cloud-based platform for managing your network, server, and desktop devices by providing tools for performing tasks like health monitoring, patch management, automated remediation, endpoint configuration, software deployment, backup and recovery, A/V defense, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting support.

A key capability of ProSight LAN Watch with the NinjaOne RMM software stack is the continual monitoring of Windows-powered servers and desktops to check for deviations from predetermined health thresholds. When NinjaOne RMM detects an issue, it automatically sends an alert to your specified personnel and to your Progent support representative so potential problems can be corrected before they have a chance to disrupt productivity. On monitored endpoints, it takes just a single click to create a prioritized trouble ticket for Progent's Technical Response Center (TRC). NinjaOne RMM can also monitor the health of IP-enabled network devices such as routers, switches, APs, and printers.

Top Capabilities of NinjaOne RMM
Key features of NinjaOne RMM include:

• Endpoint Management: Visibility, security, and control over endpoints.
• Remote Access: Provides secure remote access to managed endpoints.
• Patch Management: Performs and monitors patching for operating systems and third-party applications. Tracks pending, approved, rejected, installed, and failed patches.
• Backup: Supports file folder backup for Windows and MacOS machines and full-image backup for Windows.
• Automation: Support for PowerShell, Batch, JavaScript, ShellScript, and VBScript allows you to automate software deployment, patching, and other time-consuming processes.
• Integrations: Integrates with tools like TeamViewer, Splashtop, Webroot, and more.
• Advanced Security: Integrated A/V platforms available include SentinelOne and CrowdStrike.

NinjaOne RMM also features asset management tools that can help detect outdated, underutilized, and stressed hardware devices. In addition, NinjaOne RMM can help you keep track of equipment warranties and software licenses and alert you when they are about to expire.

A Cost-effective Remote Monitoring and Management Solution
NinjaOne RMM services are offered for a small one-time startup fee and a fixed, budget-friendly monthly charge determined by the services requested and the number of servers and desktops under management. If repair services are required, they can either be taken care of by your in-house support staff or by Progent's technicians and engineers on a time-and-material basis. With two decades of experience delivering remote IT consulting support to companies across the U.S., Progent has the know-how necessary to configure NinjaOne RMM appropriately for your network environment and business needs, and Progent has the skills to understand and act upon NinjaOne RMM's alerts and reports.

NinjaOne RMM can be integrated with Progent's ConnectWise ticketing system. With a NinjaOne RMM agent installed on a server/workstation, a single click can create a prioritized TRC ticket or start a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control tool. In most cases, potential problems can be resolved without interrupting your end users.

Top Benefits of ProSight LAN Watch with NinjaOne RMM
NinjaOne RMM is a cost-effective RMM solution that delivers a powerful combination of resource discovery, task automation, and comprehensive reporting. NinjaOne RMM's benefits include:

• Reduce network management time and expense
• Increase network uptime
• Stay ahead of expirations of software licenses and hardware warranties
• Allow your management to concentrate on business issues rather than IT
• Accelerate your return on investment in network infrastructure
• Get actionable information for network optimization and capacity planning
• SentinelOne integration for NinjaOne provides AI-driven defense against zero-day ransomware attacks
• Work with Progent's world-class consultants to maximize the business value of your information network

Additional ProSight Managed Services Offered by Progent
Progent's ProSight family of network management services includes other affordable managed service packages designed to help small and mid-size businesses maintain and automate on-premises or hybrid cloud IT environments by monitoring and managing key areas including security, backup/disaster recovery, patch management, and email spam and content filtering. By partnering with leading platform vendors, Progent can bring smaller businesses the same cutting-edge information technology solutions found in the largest enterprises.

Managed services available from Progent include:

• ProSight Managed Service Plans: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it possible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to create advanced network resilience. Progent handles the necessary monitoring and maintenance for you, so your network scales easily without holding you back. For a low and predictable monthly subscription, Progent's experienced IT group can be your complete technology safety net. Basic packages include remote monitoring and management, cybersecurity, monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to best-in-class options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, penetration testing, or WiFi management.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of in-depth reporting plug-ins designed to work with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Recovery Services
  Progent has worked with leading backup software companies to produce ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and enable non-disruptive backup and rapid restoration of important files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, human error, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

• ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. With 2FA, when you log into a protected application and enter your password you are asked to confirm your identity on a unit that only you have and that uses a separate network channel. A broad range of out-of-band devices can be used for this added form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can register several validation devices. To find out more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services.

• Progent's Outsourced/Shared Help Center: Call Center Managed Services
  Progent's Help Center services allow your IT staff to outsource Call Center services to Progent or split responsibilities for Service Desk support seamlessly between your in-house network support team and Progent's nationwide roster of IT service technicians, engineers and subject matter experts. Progent's Co-managed Service Desk offers a smooth supplement to your in-house network support team. User interaction with the Service Desk, provision of support, issue escalation, trouble ticket creation and tracking, performance measurement, and maintenance of the support database are cohesive whether issues are taken care of by your in-house support group, by Progent, or a mix of the two. Find out more about Progent's outsourced/shared Call Desk services.

• Progent Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection managed service that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. Progent Active Security Monitoring services protect on-premises and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ransomware defense and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.

• Patch Management: Patch Management Services
  Progent's managed services for patch management provide businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic information network. Besides maximizing the protection and functionality of your computer network, Progent's software/firmware update management services allow your IT staff to focus on line-of-business initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend physical and virtual endpoint devices against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability either to defend against ransomware or recover quickly after an attack by a ransomware strain like Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), Phobos, Conti or Nephilim. Progent will work with you directly to gather information about your current cybersecurity posture and backup/recovery procedures, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that reduces your exposure to a ransomware attack and aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Contact Progent to Find Out More About ProSight LAN Watch with NinjaOne RMM
For pricing information and to learn more about how ProSight LAN Watch with NinjaOne RMM can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.