Workplace Recovery Support and Service

The CRISC Certification for Controlling Information System Risk
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA in 2010 to verify an IT professional's ability to design, deploy, and maintain information system controls to manage network risk. Progent can provide the services of a CRISC-certified consultant to help you identify, quantify, mitigate, and monitor risks throughout your information network, including both technology and business processes.

Progent can also help you create and implement a risk management strategy based on leading practices promoted by CRISC and geared to align with your company's risk tolerance, business objectives, and IT budget. Areas covered by Progent's risk management services include business continuity planning and disaster recovery preparedness. Progent's risk management services are complementary to the services available from Progent's CISA-certified cybersecurity audit consultants and Progent's CISM-certified cybersecurity management experts.

Progent's Support for CRISC Focus Areas
The CRISC (pronounced "see-risk") certification program verifies a candidate's hands-on work experience and exhaustively tests skills in specific areas of risk management:

• Risk identification
• Risk assessment
• Risk response and mitigation
• Risk and control monitoring and reporting

Risk Identification
This area of risk management covers gathering the information needed to create a risk management strategy that is relevant to your business. Consulting services offered by Progent in this area include:

• Collect information and review documentation to make sure you identify and evaluate significant risk scenarios.
• Identify legal, regulatory, and contractual requirements and organizational policies and standards related to your information system to determine their potential impact on your business goals.
• Identify potential threats and vulnerabilities for your business processes, associated data, and supporting capabilities to assist in evaluating your enterprise risk.
• Create and maintain a risk register to make sure all identified risk factors are considered.
• Compile risk scenarios to estimate the likelihood and impact of significant events that could disrupt your business.
• Develop a risk awareness program and conduct training to make sure your stakeholders understand information system risk so they can contribute to your risk management process.
• Match identified risk scenarios to your associated business processes to help determine risk ownership.
• Validate risk appetite and risk tolerance with your senior leadership and key stakeholders to make sure they are in agreement.

• Frame the analysis of identified risk scenarios in the context of your company's structure, policies, and control mechanisms in order to assess each scenario's likelihood and consequences.
• Review existing risk controls and assess their ability to reduce information system risk.
• Study the findings of risk and control analysis to identify possible disconnects between the actual and intended readiness of your risk management environment.
• Make sure that risk ownership is properly assigned to clarify the chain of accountability.
• Review risk assessment findings to appropriate stakeholders to inform risk management strategy.
• Incorporate the risk assessment findings in the risk register.

• Identify and evaluate risk response options and provide your management with information needed to make sensible decisions about responding to risk.
• Review risk responses with your relevant stakeholders to validate efficiency, effectiveness, and economy.
• Apply risk criteria to help you develop the risk profile for approval by your management.
• Help you develop risk response action plans to address risk factors identified in your organizational risk profile.
• Help you develop business cases supporting your investment plan to make sure risk responses are aligned with your business goals.

• Collect and validate data that measure key risk indicators (KRIs) to monitor and communicate their status to associated stakeholders.
• Monitor and communicate key risk indicators (KRIs) and management activities to assist your relevant stakeholders in their decision-making process.
• Facilitate independent risk assessments and risk management process reviews to ensure they are performed efficiently and effectively.
• Identify and report on risk, including compliance, to initiate corrective action and meet business and regulatory requirements.
• Interview process owners and review process design documentation to gain an understanding of your business process objectives.
• Design information systems controls in consultation with process owners to make sure they meet your business goals.
• Help identify the people, infrastructure, information, and other resources needed to implement and manage IS controls at an optimal level.
• Implement information systems controls to mitigate risk.
• Help define metrics and key performance indicators (KPIs) so you can measure your information systems control performance in meeting business goals.
• Provide documentation and training to make sure your IS controls are performed effectively.
• Assess and recommend tools and techniques to automate your information system control verification processes.
• Make sure all your controls are assigned to owners who take responsibility for them.
• Establish control criteria to allow you to perform control life cycle management.

Workplace Recovery Planning
Progent's business continuity engineers can help you design a disaster recovery plan in order to resume IT functionality in case of an IT system catastrophe. Progent can assist you to create a complete disaster recovery plan that incorporates scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized professionals can also help you build an affordable, high-availability network solution that addresses reliability issues covering a wide range of network technologies and procedures. For more information, see Workplace Recovery Consulting.

Microsoft Windows Server 2019 High Availability Failover Clustering
Windows Server 2019 incorporated important enhancements in scale, performance, management, cybersecurity, application compatibility, Linux support, Kubernetes technology, and hybrid integration of local and cloud resources. Top enhancements of Microsoft Windows Server 2019 include Windows Admin Center for unifying the management and monitoring of hybrid local/cloud-hosted resources, System Insights for utilizing advance predictive intelligence to control local environments, Windows Defender ATP (Advanced Threat Protection) Exploit Guard for host-intrusion prevention, container orchestration using Kubernetes, Cluster Sets technology for creating and administering massive high-availability scale-out clusters, and Microsoft's Storage Migration Service for streamlining the migration from legacy versions of Windows Server. For more information, see Windows Server 2019 Fault-tolerant Failover Clustering Help.

Microsoft Server 2016 Disaster Recovery and Business Continuity
Progent's Windows Server 2016 disaster recovery consultants can help you to plan and deploy a DR solution based on Microsoft's most advanced Failover Clustering technologies including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity equipment, VM Load Balancing for enhancing the speed and resilience of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for easy, economical deployment of a stretch cluster quorum arbitration point. For details, visit Windows Server 2016 Disaster Recovery and Business Continuity Help.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for recovering applications and services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and manage a disaster recovery system powered by VMware SRM.

NetApp MetroCluster Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering with continual replication to deliver fast, zero data loss disaster recovery between datacenters that are up to 185 miles (300km) apart. Progent offers the skills of a NetApp MetroCluster consultant who can assist you to plan, configure, manage, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that aligns with your technical requirements and budget. Progent can make sure you adhere to best practices for installing your MetroCluster environment by providing help with tasks like assigning disk pools and shelf IDs, arranging aggregate and plexes layout, provisioning volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network, and testing your DR solution to prove compliance with industry standards and regulatory mandates.

High Availability Load Balancing
Progent provides fault tolerant load balancing support that addresses system load balancing, load balanced programs, network backbone routing, and content dispatching products including Cisco Content Engine. Non-stop load balancing solutions for which Progent can provide consulting services include Microsoft Windows 2003 and 2008 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and ACNS, and F5 Networks BIG-IP. To read more, visit High Availability Load Balancing.

Fault Tolerant Data Centers
Progent's Data Center consultants can help you find high availability data centers that match the specific requirements of your business. High availability off-site data centers are particularly appealing to small and mid-size companies because of their low cost and simplified logistics compared to taking a do-it-yourself approach. Trying to design an in-house data center that offers even a basic degree of fault tolerance is too costly for typical small businesses. Progent is ready to help you reap all the advantages of non-stop colo centers by providing a complete array of engineering and support services. To find out more, visit Fault Tolerant Internet Data Centers Expertise.

Non-stop Inter-office Networking
Progent's multi-site connectivity engineers can help businesses create zero-downtime inter-site connectivity solutions by means of fully redundant networks with transparent failover. Progent's Cisco-certified CCIE engineers can plan and implement ultra-reliable Inter-office networks based on fault tolerant EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and transparent fail-over offers affordable non-stop interoffice networking. For more information, visit Non-stop Inter-office Networking.

Non-stop Internet Connectivity
Progent's Cisco-authorized network experts can help you create an economical, high availability Internet configuration solution that can achieve non-stop Internet access via a wide array of fault tolerant Internet access solutions including non-stop BGP, transparent fail-over, and redundant Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert consultants to help you apply the most up-to-date techniques for high availability Internet connections to create a cost-effective, completely redundant Internet network with automatic failover and other features to create non-stop Internet access. For more information, go to High Availability Internet Connectivity Architecture.

Backup and Restore Solutions Consulting and Support Services
Progent offers economical online access to engineers skilled in a wide array of products and services that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops plus laptops and smartphones. Progent offers help for leading backup products such as Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent's consultants can assist you to deploy, enhance, or maintain backup/restore systems for a range of architectures including local, edge to datacenter, cloud-based, or a mix. For details, go to Backup and Recovery Technology Consulting and Support Services.

Microsoft System Center Data Protection Manager Backup and Restore Consulting
Progent's certified System Center Data Protection Manager support professionals can help you to create an effective business continuity strategy, design an affordable high-availability network infrastructure, configure a System Center Data Protection Manager-based backup and restore system, comprehensively test your DPM system, educate your IT personnel or regular consultants how to manage SCDPM, or provide extensive IT outsourcing services including remote hosting of virtual or physical SCDPM machines in Progent's data center facility. To learn more, see Microsoft System Center Data Protection Manager Expertise.

Barracuda Backup Cloud and Offsite Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription-based backup/restore service for small and medium-size businesses. A Barracuda Backup deployment can include a custom-designed hardware appliance manufactured by Barracuda or a software-based appliance with comparable functionality but which utilizes your own storage hardware. Barracuda Backup safeguards critical business data generated locally, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting support services to help your business to design, configure, manage and debug a BDR solution based on Barracuda Backup. For details, visit Barracuda Backup and disaster recovery consulting and management.

ProSight Altaro VM Backup Software for Data Protection and Disaster Recovery
Hornetsecurity's Altaro VM Backup software provides small and mid-size organizations a dependable and affordable platform for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted architectures and also enables cost-effective cloud backup to Azure storage. Altaro VM Backup includes advanced capabilities such as Immutable Cloud Storage for an extra layer of protection from ransomware. Progent is an Altaro partner and can provide a wide range of online or onsite consulting services to assist you to design, deploy, optimize and debug a modern backup and disaster recovery solution powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup software. To find out more, visit Altaro VM Backup consulting.

ProSight Data Protection Services 365 Total Backup Solutions for Microsoft 365
Microsoft 365 provides simple archiving but does not include integrated support for key data protection capabilities such as Exchange backups or greater than 30-day point-in-time recovery for OneDrive for Business or SharePoint. Hornetsecurity's 365 Total Backup delivers a feature-rich platform for programmable backup and quick recovery of all your company's M365 mailboxes, Microsoft Teams Chats, SharePoint sites, OneDrive data, and content on Windows endpoints. Progent is an authorized Hornetsecurity/Altaro partner and has designed ProSight Data Protection Services (DPS) 365 Total Backup to provide end-to-end managed services for Hornetsecurity's 365 Total Backup suite. ProSight DPS 365 Total Backup delivers an affordable backup-as-a-service (BaaS) solution that protects M365 components against data loss resulting from user or software mistakes, malicious deletion, and cyber assaults such as ransomware. To find out more, see ProSight DPS 365 Total Backup services for Microsoft 365.

Fully Managed Cloud Backup: ProSight Data Protection Services ECHO
ProSight Data Protection Services ECHO from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services ECHO automates your backup processes and enable rapid restoration of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS ECHO can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS ECHO to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight DPS ECHO managed cloud backup.

ProSight MSP360 Backup Services
Progent's data protection experts can help you to create, deploy and troubleshoot a backup plan based on MSP360 software. MSP360 enables file or image-based backup/restore for virtual machines and physical machines, supports all popular public clouds, and permits you to build a data protection ecosystem with a low Recovery Time Objective (RTO) and a granular RPO. With ProSight MSP360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to prevent data loss caused by human miscues, system errors, malicious users, and external assaults such as ransomware. To read more, see ProSight MSP360 Backup solutions.

Consulting Services Double-Take Solutions for Backup/Restore
Double-Take publishes a family of products intended to deliver small and midsize businesses a range of cost-effective solutions for replicating and recovering business-critical applications such as Microsoft Exchange, SQL, RIM Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning consultants have extensive experience incorporating Double-Take technology into small business IT systems to create an advanced level of availability and disaster recovery capability at an affordable price. To find out more, visit Consulting for Double-Take Software for Data Backup.

Why Choose Progent for Disaster Recovery/Business Continuity Planning Solutions?
Since Progent is a Microsoft Certified AI Cloud Partner and provides high-level application expertise for a broad variety of small business applications, Progent is able to help clients to arrive at complete IT solutions that optimize the business value of your IT network. As a Registered Partner with Cisco, Progent can provide the services of premier engineers and specialists with experience in architecting, deploying and supporting infrastructure environments built on Cisco technology. The breadth of Progent's IT know-how and Progent's familiarity with the needs of small and midsize businesses make Progent a great resource for creating and running an affordable, fault-tolerant network.

Contact Progent for help from a CRISC-certified Risk Management Consultant
To learn how to receive support from a CRISC-certified risk management expert, phone Progent at 800-993-9400 or visit Contact Progent.