San Francisco East Bay
Oakland, Berkeley, Alameda:

Progent: The Microsoft and Cisco Certified IT Service Experts
For over two decades, Progent's network service experts have been the premier source of economical Microsoft consulting, Cisco network technology expertise and advanced consulting services for businesses in the and the California Central Valley. If your company requires urgent network support from a seasoned professional, a network engineer, or an application programmer, Progent is the best source for IT support services such as email assistance, network protection assessment and design, Help Desk services, custom application design, virtual server help, live online classes for Microsoft Office applications, and fault tolerant network engineering.

As a Microsoft-certified computer consultant company, Progent offers businesses in Berkeley enterprise-class information technology support services plus online or on-premises technical support for environments based on Windows and Cisco platforms. Practice areas provided by Progent cover Windows Server 2022 planning and migration expertise, Windows Server 2019 migration expertise, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 maintenance and troubleshooting expertise and Windows Server 2008 R2 migration support to build a dependable foundation for your IT system, MS Exchange 2019 planning and configuration, MS Exchange 2016 migration, Exchange Server 2013 integration and Exchange Server 2010 maintenance to establish an advanced email environment, Microsoft SharePoint assistance to facilitate information sharing, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development support, and Microsoft SQL 2014 consulting to manage your key information, Dynamics GP/Great Plains software customization for accurate management information, and Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for proactively tracking the health of your information system. Progent can also provide Cisco Premier Certified network consultants to help you maximize and maintain your connectivity architecture.

Other on-premises and online IT services offered by Progent to businesses in the Berkeley area include senior project management expertise, Apple iPhone and iPad integration, Google Android phone integration, Blackberry support and Windows smart phone and tablet management, site design for Wi-Fi deployment, database management and application programming services from certified SQL Server experts, Oracle DBAs and developers, and MySQL consultants, virtualization expertise from certified Hyper-V integrators, VMware vSphere deployment, VMware Site Recovery Manager (SRM) business continuity consulting, VMware NSX virtual network design and management, and Citrix integrators, plus disaster recovery/business continuity planning and testing.

ProSight Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, subscription-based managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by some of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to achieve advanced IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system expands easily without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT team can be your dependable technology safety net. Entry-level plans include remote monitoring and management (RMM), security, automatic monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so that any potential issues can be addressed before they can impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for managing your client-server infrastructure by providing tools for performing common time-consuming tasks. These can include health checking, patch management, automated repairs, endpoint setup, backup and recovery, anti-virus defense, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your designated IT management personnel and your assigned Progent technical consultant so that emerging issues can be taken care of before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing line of real-time and in-depth management reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has partnered with leading backup product vendors to create ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and fast restoration of important files/folders, applications, images, plus VMs. ProSight DPS lets your business recover from data loss caused by equipment breakdown, natural disasters, fire, malware such as ransomware, user mistakes, malicious employees, or application bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

• ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
  Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm your identity on a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate multiple verification devices. To learn more about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Shared Help Desk: Outsourced and Shared Call Center Services
  Progent's Co-managed Service Desk provides a seamless supplement to your core network support organization. Client access to the Service Desk, provision of support services, problem escalation, ticket generation and updates, performance measurement, and management of the support database are consistent whether incidents are taken care of by your corporate IT support resources, by Progent, or both. Your business has unrestricted versatility to extend or reduce your part of IT support activity as circumstances demand. Progent takes care of startup installation and provisioning of the professional services automation (PSA) software plus documentation, validation and education. To find out more about ProSight Co-Managed Help Desk, visit ProSight Co-Managed Support.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management offer businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. Besides maximizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic initiatives and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help companies of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist your IT team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that utilize local IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Microsoft 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud design and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.

On-premises Consulting and Support Services Available at the QTS Sacramento Colocation Center
The QTS Data Center facility, formerly the Herakles Data Center, is located in the earthquake-neutral Natomas area of Sacramento, CA. If you are currently using the QTS Sacramento Data Center as a colocation site or if your business is planning on migrating your main or offsite backup system to the QTS Sacramento Colocation Center, Progent offers a variety of budget-friendly services including data center relocation, system installation and updates, network improvements, comprehensive project management services, virtualization configuration, remote network monitoring, streamlined network management, software programming, business continuity solutions, security assessment, and the support of the Progent Test Lab. To find out more, see Progent's consulting support services at the QTS Data Center.

The Progent Test and Design Lab is a lab at the QTS Data Center with a collection of dedicated computers and network infrastructure able to be used online or on premises to facilitate system testing, evaluations, capacity modeling, forensics, disaster recovery simulation, education, and other reasons to help Progent's customers succeed with major IT initiatives. To learn more, refer to Progent's Test Lab at the QTS Data Center.

24x7 Local Service Options
Progent offers optional around-the-clock remote or on-site computer help and information technology outsourcing services in these cities in your region:

and you require computer assistance, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified professional,