Fast Remote Support for Baltimore Maryland Computer Systems
Fast Online Consulting for Baltimore NetworksFor organizations in Baltimore Maryland, Progent offers online help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.

Progent's online technical support experts provide excellent value because they have the real-world background and have access to the sophisticated tools required to resolve the majority of network issues rapidly. Efficient support reduces immediate costs since solutions accumulate fewer chargeable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization benefits even more in incidental expenses by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online technical support know-how is especially important for businesses that rely on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the services that you actually get. Unlike typical remote service companies, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and simple policy for pricing prevent scenarios where speedy. minor solutions somehow end up as substantial tabs. Progent's penchant for handling technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized technologies and proven methodologies which permit the highest degree of efficiency for remote technical support and troubleshooting for information systems of any size. Progent's online support team can link to your company's environment remotely without violating corporate security.

Progent's powerful service reporting application stores comprehensive records describing the support that Progent's customers have received. Progent's authorized service personnel have access to the specifics of support rendered to each Progent client by every Progent consultant. This archive of trouble tickets and responses is stored as a conveniently retrievable internal database that allows Progent's online technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft open up additional massive technical databases and permit priority response from vendors' internal engineering staff with the result that Progent's remote service specialists are able to arrive at the most efficient resolutions quickly.

Online support offered by Progent to clients in Baltimore Maryland include:

Progent's ProSight Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, subscription-based services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to create leading-edge network resilience. Progent takes care of the daily monitoring and management for you, so your network expands readily without holding you back. For a low and predictable monthly subscription, Progent's full-service IT team can be your complete technology safety net. Entry-level packages include remote monitoring and management, security, monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so that any potential problems can be resolved before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for managing your network, server, and desktop devices by providing an environment for performing common tedious tasks. These can include health monitoring, patch management, automated remediation, endpoint deployment, backup and recovery, A/V defense, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alarm to your designated IT personnel and your assigned Progent technical consultant so emerging problems can be taken care of before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting tools created to work with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable non-disruptive backup and fast restoration of critical files, applications, system images, plus VMs. ProSight DPS helps your business protect against data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, human mistakes, malicious insiders, or software bugs. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured online account and give your password you are requested to verify who you are via a device that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be used as this added form of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. For details about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed IT Support Center Services
    Progent's Co-managed Help Desk Service provides a transparent supplement to your in-house support team. User interaction with the Service Desk, provision of support, problem escalation, ticket creation and tracking, efficiency measurement, and maintenance of the service database are cohesive whether issues are taken care of by your core IT support group, by Progent, or by a combination. You have unrestricted versatility to extend or shrink your share of technical support work as required. Progent takes care of initial deployment and onboarding of the professional services PSA software plus workflow documentation, validation and training. For more information about ProSight Shared Help Desk, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT network. Besides maximizing the security and functionality of your IT network, Progent's software/firmware update management services permit your IT staff to concentrate on line-of-business initiatives and tasks that derive maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special areas of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Call Center consulting services can support you in creating an efficient new Call Center or revamping your current one, identifying or enhancing Help Desk Call Center software products to meet the special demands of your company, or providing occasional online staff to supplement your in-house Help Desk group during demanding situations such as software migrations, mass upgrades, or installing new business software.

    Progent's Call Center staff of seasoned network professionals gives your workers in Baltimore Maryland quick access to an efficient technical support group with substantial experience delivering telephone-based support and remote diagnostics for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center recognition as a solid enabler of company success, and Progent's policy is to fix instead of just document network problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Group can supply online and in-depth engineering expertise and education in special business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications including CRM, Project, Office Word, and Microsoft 365 Excel. To find out more on Progent's expertise, customization, and training services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Baltimore Maryland online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to suit your environment so that your computer maintenance is proactive and automated. By uncovering looming issues before they cause network outages, system monitoring can ward off disruptive and expensive information system failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems based on multiple platforms.
How Your Baltimore Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Baltimore Maryland, Progent's phone-based computer support engineers can provide expert and affordable IT help the instant your organization has to have it. More than two decades of providing online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine online access tools to fix computer problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your Baltimore organization deals with a local freelance support technician or employs an in-house organization that know how to handle the majority of network problems, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to resolve unexpected system crises or especially challenging integration problems.

Advantages of Progent's IT Support for Companies in Baltimore Maryland
Progent's remote network troubleshooting services enable your Baltimore company to have the advantages of immediate, enterprise-grade network support without the expense of managing an in-house IT organization. Your network will acquire added strategic worth by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    With most organizations in Baltimore Maryland, local computer support providers, whether represented by independent consultants or an internal IT staff, can take care of typical technical issues. However, IT crises might spring up when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your local service technicians. In these cases, Progent's on-call support specialists provide a convenient, fast, and budget-friendly solution to augment your local help and to convey useful information to improve your capability to handle future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller companies often rely on independent freelance consultants. Although freelance service people have smaller internal costs than big service firms and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the absence of fallback help may force your business to wait for help during an IT crisis. As your network expands, network unavailability and trouble with critical software become more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of backup service experts to insure your network stays available.

  • Build a Solid Foundation for Smooth Expansion
    Companies often begin with an IT system implemented on a shoestring budget. Without a strong framework, band-aid repairs can get thrown onto a shaky foundation. When a network grows, reliability and scalability issues can impede the success of the business. Such poorly built environments need careful analysis, intelligent strategic planning, and wide technical expertise to evolve to a network architecture that can provide the solid foundation to meet vital business requirements and simplify future expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller organizations need guidance and technical education to navigate through an ever more complex maze of product alternatives capable of promoting business success and enhancing efficiency. They hardly need a network engineer who is attempting to sell a specific vendor's technology. IT support and product selling can result in a situation where the proposed solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align IT consulting with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT background, refined remote support software, and understanding of enterprise networking allow businesses to escape the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average more than a decade of hands-on professional experience, at the forefront of IT service, executing a wide variety of IT tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This guarantees that you get not just expert IT skills, but also a support engineer with proven approaches for applying computer knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services provided during regular working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Companies who work with trusted independent consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer round-the-clock remote tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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