Spam and Virus Filtering and Email Encryption

Spam accounts for 70% of email messages. Over 3% of emails have malicious attachments. 91% of successful hacks begin with email attacks. It all adds up to the urgency of protecting your email.

Progent has partnered with leading IT security companies to offer small and mid-size businesses ProSight Email Guard, a hybrid security solution that uses cloud-based resources and on-premises security gateway hardware to provide multi-tiered defense against spam, email-borne viruses, Denial of Service (DoS) attacks and other email-based threats. In addition, ProSight Email Guard's security gateway hardware provides outbound email encryption, enforces your internal content policies to keep sensitive data from leaking outside of your organization, and helps keep your organization off spam block lists by filtering outbound spam and viruses.

Progent's email security consultants can assist you to design and implement your ProSight Email Guard deployment, help you determine which email security gateway appliances are the best fit for your needs, configure your gateway, integrate ProSight Email Guard with Microsoft Exchange Server or any other email platform, set up policies for filtering inbound and outbound email, configure outbound encryption, plan and deploy high-availability topology that can include clustered security gateways, set up a streamlined cloud-based management system that utilizes delegated administration, and provide training, ongoing consulting support and troubleshooting.

Key Features of ProSight Email Guard
ProSight Email Guard is a complete solution for protecting inbound and outbound email. ProSight Email Guard offers these key features:

• Spam Protection uses heuristic-rules that analyze IP addresses, message content, and even images/
• Zero-hour Virus Protection offers multi-tiered scanning and 24x7 real-time updates
• Cloud-based Pre-filtering prevents the vast majority of email threats from ever reaching your security perimeter
• On-premises Gateway Appliance is purpose-built for deep analysis of inbound and outbound traffic
• Cloud-based Management with delegated administration rights centralizes and simplifies policy and configuration control
• Outbound Filtering provides policy-based Content Filtering for Data Loss Prevention (DLP) and Data Leakage Protection and blocks outbound spam and viruses
• Encryption uses AES with 256-bit keys and automatically protects outbound email that meets your policy settings
• Rate Control blocks spambots and controls outbound email rate based on IP address or sender's email address
• Denial of Service (DoS) Attack Protection keeps your network from being disabled by an overload of malicious spam
• Directory Harvest Attack (DHA) protection keeps spammers from stealing and selling your users' email addresses
• Low False Positive Rate is an industry-leading 0.01% before you apply any of the available custom optimization options
• Internal Email Protection with Exchange protects email that stays within your security perimeter, never reaching your gateway

The reliability of your email system is also improved due to the hardened, geographically dispersed data centers behind Email Guard's cloud infrastructure. Data center uptime averages 99.999 percent, far higher than can be achieved by the email servers of most small or mid-size businesses. If your email server or internal network infrastructure fails, Progent's Microsoft-certified consultants and Cisco-certified network engineers can provide immediate online expertise to get you up and running quickly.

Inbound Email Protection
All inbound email secured by ProSight Email Guard passes through the Cloud Protection Layer, which uses advanced data centers and massive computing grids to block 95% of spam and most email carrying viruses and other malware. Email that clears this first level of filtering is subjected to deep analysis by purpose-built on-premises security gateway hardware that provides multi-level inspection including OCR technology to detect image spam. The Cloud Protection layer and the email security gateway are continually updated in real time by the cloud-based Update Center, a technology center staffed 24x7x365 by security experts to provide zero-hour protection against the latest threats without requiring the intervention of your management personnel. For disaster recovery, the Cloud Protection Layer offers email spooling, which can store all your inbound email for up to 96 hours or redirect it to an alternate destination in case your on-premises data center is disrupted.

Outbound Email Protection
The outbound filtering capability of ProSight Email Guard prevents costly data leaks and protects your reputation as a trusted source of email. ProSight Email Guard provides Data Loss Protection (DLP) through policy-based content filtering. This prevents users from inadvertently releasing valuable or private information through email messages. Leaked information can violate regulatory requirements and can result in loss of competitive advantage, identity theft, and even litigation. The ProSight Email Guard security gateway appliance comes with standard content filters that include HIPAA, Social Security Numbers, credit card numbers. In addition, you can define custom policies for filtering content based on keywords, categories, or other factors. ProSight Email Guard allows you to use content filtering policies for automatically blocking, quarantining or encrypting email messages.

Outbound filtering can also block spam and viruses sent by internal computers that have been compromised, which is a serious vulnerability in BYOD (Bring Your Own Device) environments. Organizations which allow spam and viruses to be sent out can be placed on block lists, or "blacklisted". This loss of reputation can hurt productivity and profits.

Outbound Email Encryption
ProSight Email Guard uses a cloud-based Message Center to encrypt and deliver outbound email. You can configure multiple policies for deciding which emails should be encrypted, and the entire process is handled automatically. The on-premises security gateway sends email to be encrypted to the Message Center using a secure TLS connection. There the messages are encrypted using the advanced AES-256 standard and stored for retrieval. The Message Center sends a notice to the recipient and includes a web link that permits the recipient to retrieve the decrypted email. Any replies are also encrypted at the Message Center.

A plug-in for Microsoft Exchange allows users to encrypt emails on an individual basis. For additional details about ProSight Email Guard outbound email encryption, see Email Guard technology and architecture.

Technologies Behind ProSight Email Guard for Blocking Email Threats
ProSight Email Guard's cloud-based filtering resources, technology centers and gateway appliances combine open source mechanisms with proprietary techniques developed by Progent's partners to protect against spam and other email-based threats. Anti-spam/virus techniques include:

• IP Reputation Analysis
• Sender Authentication
• Recipient Verification
• Predictive Sender Profiling
• Virus Databases
• Pre-Defined And Custom Policies
• Rate Control
• Signature Analysis
• Intent Analysis
• Image Analysis
• Bayesian Analysis
• Spam Rules Scoring Thresholds

• Spam
• Viruses
• Trojans
• Worms
• Polymorphic Viruses
• Spoofing
• Phishing
• Denial Of Service (Dos) Attacks
• Directory Harvest Attacks (Dhas)
• Spyware

How Progent Can help You Deploy and Manage ProSight Email Guard
Progent's certified email security experts can work with you to develop a comprehensive email security strategy that protects you from email-borne threats and helps you stay in compliance with government regulations and industry standards. Progent can help you plan and implement a smooth rollout of ProSight Email Guard, tune your configuration to match your environment, develop auditing and reporting practices, train your management and end users on how to avoid spam and prevent virus propagation, and develop enforceable email policies. In addition, Progent's Cisco CCIE-certified consultants can help you plan, implement and troubleshoot a robust on-premises network infrastructure to support your email solution and efficiently integrate your local IT resources with ProSight Email Guard's cloud-based resources and services.

Progent's Microsoft-certified consultants offer world-class expertise providing remote and onsite IT consulting services for Microsoft Exchange including Microsoft Exchange Server 2016 consulting, Exchange Server 2013 support, plus support and migration services for legacy versions of Exchange Server. Progent also offers Windows Server consulting as well as support for the entire family of Microsoft Servers.

Download the ProSight Email Guard Datasheet
To see the ProSight Email Guard datasheet, click: ProSight Email Guard Spam and Email Content Filtering Datasheet (94 Kb PDF file).

Other Managed Services Available from Progent
In addition to ProSight Email Guard, Progent's ProSight suite of network monitoring and management services offers other affordably-priced managed service packages that address key components of your information system such as endpoint security, backup and disaster recovery, network infrastructure management, virtual machine hosting, and IT documentation management. By partnering with leading technology innovators, Progent can offer small and mid-size businesses the benefits of the same advanced technology used by global enterprises. Managed services available from Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to create leading-edge IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system scales smoothly without holding you back. For a low and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Basic packages include RMM, cybersecurity, monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), pen testing, or WiFi management.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for managing your network, server, and desktop devices by offering tools for performing common tedious jobs. These include health checking, patch management, automated repairs, endpoint deployment, backup and restore, A/V protection, remote access, built-in and custom scripts, resource inventory, endpoint status reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alarm to your designated IT management staff and your Progent technical consultant so that emerging problems can be fixed before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of in-depth management reporting utilities created to integrate with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
  Progent has worked with leading backup/restore software companies to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable transparent backup and fast restoration of important files, applications, system images, plus virtual machines. ProSight DPS helps you protect against data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed services are best suited for your IT environment.

• ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
  Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a protected application and give your password you are requested to confirm your identity on a unit that only you have and that uses a separate network channel. A broad range of out-of-band devices can be utilized as this second means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. To find out more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

• Outsourced/Co-managed Help Center: Help Desk Managed Services
  Progent's Support Desk managed services allow your IT staff to offload Help Desk services to Progent or split responsibilities for Help Desk services seamlessly between your in-house network support resources and Progent's extensive pool of certified IT service engineers and subject matter experts. Progent's Co-managed Help Desk Service offers a smooth supplement to your core IT support organization. User interaction with the Service Desk, delivery of support services, escalation, trouble ticket generation and updates, efficiency measurement, and maintenance of the support database are cohesive regardless of whether incidents are resolved by your core network support staff, by Progent's team, or a mix of the two. Find out more about Progent's outsourced/co-managed Service Desk services.

• Progent Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection managed service that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. Progent Active Security Monitoring services protect local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ransomware protection and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving information network. Besides optimizing the security and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT team to focus on more strategic projects and activities that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend physical and virtual endpoint devices against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to counter ransomware or recover quickly following an attack by a ransomware strain like Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), DopplePaymer, LockBit or Egregor. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that minimizes your vulnerability to a ransomware attack and meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Contact Progent for Email Solutions
If you want to find out more about using Progent's ProSight Email Guard managed services or if you need Progent's help to troubleshoot or enhance your email system, call 800-993-9400 or visit Contact Progent.