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ProSight Reporting is an expanding family of real-time reporting utilities created to work with popular ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Typical reporting services for ticketing and IT monitoring provide an abundance of data, but they can require substantial time and effort for managers to search through mountains of data in order to uncover serious, potential problem areas}. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money.

Standard and Custom Reports
Progent's ProSight Reporting services include a collection of standard reports designed for your ticketing or network monitoring application and also allows customized reports based on your particular requirements. As an example, standard monthly reports for the ProSight Reporting integration for the ConnectWise Manage ticketing application include:

• Response/Resolution Times
• Tickets/Open Closed
• "Tickets Closed By" broken down by teams with closure percentages
• Type, Subtypes, and Items
• Tickets by sites
• Survey responses and ratings

Top Features
Progent has designed ProSight Reporting based on more than two decades of background delivering remote support in the time-critical fields of ticketing and network management. Key features of ProSight Reporting include:

• Vital Knowledge Without Hassle: ProSight Reporting is designed to translate mountains of collected data into actionable reports.
• Near-Real-Time Reports: ProSight Reporting is able to deliver near-real-time data, offering current and correct information on the present state of clients and asssets.
• Color Coding: Color coding allows possible issues or areas of excessive spending jump out so they can be addressed quickly before they impact support quality or profit.
• Standard Reports: ProSight Reporting comes with standard reports that extract critical data from the ticketing or network management package they support.
• Custom Reports: Progent can build custom reports based on the specific needs of your business.
• Multiple Platforms Supported: The growing line of plug-ins for ProSight Reporting work with ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Future plug-ins include ConnectWise Command and ConnectWise Sell. Many others are possible.

Other ProSight Managed Services Offered by Progent
In addition to ProSight Reporting, Progent's ProSight line of IT management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, patch management, and IT documentation control. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises.

Managed services available from Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge network resilience. Progent handles the daily monitoring and maintenance for you, so your system expands readily without holding you back. For a low and predictable monthly price, Progent's experienced IT group can be your complete technology safety net. Entry-level plans include remote monitoring and management, cybersecurity, monthly patching, and documentation. As your requirements grow, you can add low-cost subscriptions to advanced options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), penetration testing, or WiFi management.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that all looming problems can be addressed before they have a chance to impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing tools for streamlining common tedious tasks. These can include health monitoring, patch management, automated repairs, endpoint setup, backup and restore, anti-virus defense, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alarm to your designated IT personnel and your assigned Progent technical consultant so emerging issues can be taken care of before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

• ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
  Progent has worked with advanced backup/restore software companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and allow non-disruptive backup and fast recovery of important files, applications, system images, and VMs. ProSight DPS helps you protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
  Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a protected application and give your password you are requested to confirm who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used for this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate multiple verification devices. To find out more about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services.

• Outsourced/Co-managed Call Desk: Help Desk Managed Services
  Progent's Call Desk managed services permit your information technology staff to offload Call Center services to Progent or divide activity for Help Desk services transparently between your internal network support group and Progent's extensive pool of IT service engineers and subject matter experts. Progent's Co-managed Service Desk provides a transparent extension of your corporate support group. User access to the Help Desk, delivery of support, problem escalation, trouble ticket generation and updates, performance metrics, and management of the support database are cohesive whether incidents are resolved by your internal IT support staff, by Progent's team, or by a combination. Find out more about Progent's outsourced/shared Service Desk services.

• Progent Active Protection Against Ransomware: AI-based Ransomware Detection and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV tools. Progent ASM services protect on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ransomware protection and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management offer organizations of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and documenting updates to your dynamic IT network. In addition to optimizing the security and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on line-of-business initiatives and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend physical and virtual endpoint devices against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to defend against ransomware or recover quickly following an assault by a ransomware strain such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), Phobos, Snatch or Egregor. Progent will work with you directly to gather information about your current antivirus tools and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that minimizes your vulnerability to ransomware and meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight Reporting
For pricing information and to learn more about how ProSight Reporting services can cut management costs and increase network productivity, call Progent at 800-993-9400 or visit Contact Progent.