Apple macOS and OS X, Linux, Solaris Consulting

If you are developing UNIX, Linux, or Sun Solaris software on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent offers developers an affordable way to maintain an IT network that features high availability, security and performance.

Progent's support services that can benefit developers include:

• Comprehensive IT Outsourcing
  Progent's network support outsourcing service offers UNIX and Linux product developers contact with expert consulting professionals to support and administer your IT network without the expense and hassle of maintaining your own in-house network support staff. Progent's network support outsourcing services enables UNIX, Linux, and Solaris software developers to focus on core competitive projects while still having the advantages of expert computer support. Progent has released a Small Company Network Support Outsourcing White Paper that summarizes ways that outsourcing can cut expenses and enhance productivity.

• Virtual Infrastructure
  Progent can help you to minimize physical servers and leverage your investment in high-availability technology by configuring a virtual server infrastructure with technology including VMware. A virtual server architecture permits UNIX and Linux developers working in a predominantly Microsoft Windows environment to consolidate expensive network resources by partitioning servers into protected, logical components that are simple to administer and can affordably and safely accommodate a mix of development operating systems such as UNIX, Linux, and Sun Solaris. Progent's expert consulting professionals can assist you to set up reliable physical and virtual system architectures that are ideal for developing and validating new applications.

• Online and in-person Support and Repair
  Progent's nationwide remote support and troubleshooting services are well suited for UNIX, Linux, and Sun Solaris developers working in a mostly Microsoft Windows network. Remote network consulting provides optimum leverage for your information technology budget. Advanced online support utilities and skilled service specialists and consultants allow Progent to solve most IT issues without wasting time and money by going to your location. Phone-based help can be upgraded to in-person technical service and troubleshooting when needed, but in the vast majority of situations your IT problems can be remediated over the phone or through a mix of phone support and remote access. Progent's on-premises support is available in major cities across the United States.

• Network Monitoring
  Progent's round-the-clock network support service packages are centered on Microsoft System Center Operations Manager, state-of-the-art technology that proactively tracks critical servers to detect potential problems before they result in downtime. System Center Operations Manager automatically scans event logs from critical servers, then organizes and evaluates these system events according to an extensive IT support database. When MS Operations Manager 2007 detects a problem, it launches special corrective routines or generates alarms to notify selected support technicians. System Center Operations Manager 2007 also produces historical reports so you can track the health of your information system.

• Contact Center Support
  Progent's Help Desk Outsourcing Services are designed for businesses who must operate within a modest information technology budget but who need immediate contact with a Help Desk Call Center with expert phone assistance and complete escalation support. Key components include help desk online assistance for PC help and network troubleshooting, safe online access to permit Progent's technical experts to see exactly what your clients experience so they can resolve problems quickly, and expert prioritization and problem escalation.

If you are a UNIX and Linux product developer who requires full-service IT support for a mostly Microsoft Windows environment, phone Progent at 800-993-9400 or see Contact Progent.

Progent's Microsoft, Cisco, and Applications Expertise
Progent's Microsoft and Cisco certified professionals offer businesses in San Francisco, , and in cities across the United States a broad array of knowledge concerning the fundamental information technology requirements common to typical small business networks. Progent's core consulting areas include network support, Microsoft Exchange help, system security consulting and HelpDesk outsourcing and staffing. Progent's Application Experts Group offers in-depth expertise in strategic application topics. By providing a single source for IT generalists and experts, Progent can deliver quick, economical and complete network solutions that fit the specific requirements of your business.