macOS and OS X, Linux, Solaris Expertise

Progent provides nationwide remote phone support and troubleshooting services for companies that run UNIX, Linux, or Solaris environments or whose IT systems feature a combination of UNIX and Microsoft Windows technology. Remote technical support provides maximum return for your information technology budget by extending user productivity and shortening the time charged for network analysis and repair. Advanced remote access utilities and skilled technicians and consultants combine to enable Progent to solve most IT issues rapidly without needlessly expending time and money by traveling to your site. In most of situations your IT problems can be dealt with by telephone or via a combination of telephone help and remote access. Progent can make available Cisco CCIE network engineers and CISM and CISSP certified security professionals to help with the most challenging network issues.

Progent charges for remote service on a per-minute basis. Consequently, you owe exclusively for support received. Progent requires no initialization surcharge. Many online support firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity and simple pricing model eliminate big invoices for quick repairs.

UNIX/Linux, Cisco, Microsoft Windows, and Network Security Experts
Progent's remote support professionals have certified skills in a broad array of disciplines. This scope of technical skills allows Progent's consultants to manage virtually any crisis likely to occur in a small business information system. Certifications held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.

To provide assistance to clients with multi-OS networks, Progent also offers access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include Certified Information Security Manager Engineers, CISSP security specialists, and CISSP-ISSAP engineers.

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a broad array of information technology such as system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, VMware products for server consolidation and easy administration, and migration from older applications to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX/Linux consultants can offer urgent phone-based help diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX Operating System, HP-UX (Hewlett Packard UNIX), BSD, SCO and Silicon Graphics IRIX (SGI/IRIX) or important Linux distributions including RedHat Linux, SUSE, Debian-GNU and CentOS Linux, Ubuntu, Mandriva, PCLOS, fedora, and Gentoo Linux.

• Premier Cisco CCIE Consultants
  The CCIE credential is the top recognition for networking engineers, and certifies a person's networking skills at the master level. CCIEs can handle even the most difficult problems associated with network planning, deployment, administration, security, and repair. CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or obtaining software patches to fix problems. CCIEs represent an excellent value because their depth of expertise allows them to fix the most complex problems rapidly. In many instances, less qualified consultants can struggle with identical tasks for many hours or days.

  Progent is one of the few service firms that makes CCIEs accessible to assist small and mid-size businesses. Progent can provide quick access to a CCIE by telephone so that you can get immediate support for urgent network issues that are impacting worker efficiency but are beyond the experience of your local network maintenance resources. Progent's CCIE consultants can tie into your network by means of the latest remote troubleshooting tools in order to provide quick and economical analysis and repair of urgent system trouble. To find out how to get in touch with a Progent CCIE for timely help with your network, visit Urgent Support.

  Progent's certified CCIEs have expertise in the entire range of Cisco's industry-leading catalog of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module, secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus security and Virtual Private Network products.

• Authorized Windows Expertise
  Progent's Microsoft-certified remote support experts offer network problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can help you with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2019 integration, Microsoft Exchange 2016 upgrade support, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment consulting, SharePoint Server 2019 planning and integration, Microsoft Teams configuration support, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

• CISM and ISSAP Certified Network Security Professionals
  Progent can give you access to accredited CISM and ISSAP security consultants to offer a variety of system protection solutions to enhance the defenses of your UNIX/Linux environment against internal or external threats or assist your business to recuperate rapidly from a penetration. Security services available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm assaults; setting up firewalls; designing secure architectures for remote and mobile connectivity; securing your messaging infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.

Also, Progent can provide nationwide remote monitoring support based on Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your environment so that your computer maintenance is proactive and automated. By detecting emerging issues before they result in downtime, system monitoring can minimize disruptive and costly service crises.

Help Desk Call Center Support
Progent offers several basic programs for Helpdesk services : Microsoft and UNIX Call Center Outsourcing Support Services, Virtual Help Desk Services (which are a transparent supplement to your existing Help Desk staff), and Help Desk Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk staff of trained Microsoft and UNIX professionals gives your clients instant access to a reliable technical resource with years of background delivering telephone-based support and remote access troubleshooting for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's concentration is on earning the Help Desk a positive image as a solid contributor to company performance, and Progent's goal is to resolve and not merely report problems.

How to Contact Progent's Online Support Experts
To get in touch with Progent about urgent online assistance with UNIX/Linux networking, go to Progent's urgent remote support, telephone 1-800-993-9400, or refer to Contact Progent.