Desktop and Mobile Consulting and Support Expertise

ProSight Duo Access Security
Progent's ProSight Duo catalog of services integrates industry-leading technology from Duo, a Cisco subsidiary, to offer multi-factor authentication solutions. Two-factor authentication is one of the pillars of modern zero-trust cybersecurity strategy. 2FA uses different-band identity confirmation to provide an additional level of protection on top of just passwords. This protects against the most frequent sources of security breaches like phishing, brute-force password attacks, and stolen credentials.

Duo's Push App minimizes time and distraction by permitting users to verify who they are simply by touching "Approve" on the validation prompt on their personal smartphone or watch. This single-touch procedure eliminates the need to open an email or text message and transcribe a security code manually.

Progent's ProSight Duo family includes three subscription services that progressively add features. ProSight Duo MFA allows organizations to deploy Duo's 2FA service to protect all apps while providing essential access tools, unified management, and rapid provisioning. ProSight Duo Access includes all the features of ProSight Duo MFA and adds adaptive ID validation policies and endpoint health monitoring. ProSight Duo Beyond adds the ability to differentiate company as opposed to personal devices, deny access to untrusted endpoints, and give users safe and seamless access to inside apps. Progent is a certified Duo Managed Service Provider and can help your organization to plan, deploy and manage a modern identity authentication solution that delivers top-level access security without disrupting your users.

Two-factor Authentication
80% of security break-ins exploit compromised passwords. Each managed service plan in Progent's ProSight Duo suite of identity validation solutions can reduce your risky reliance on password protection by supporting two-factor authentication. With 2FA implemented, when you log into a registered online application and provide your password you are asked to verify your identity via a device which you have sole ownership of and that uses a separate ("out-of-band") channel. A wide range of devices can be utilized as your additional form of ID validation including an iOS or Android smartphone or wearable, a token, a landline telephone, etc. You can register multiple validation devices.

Once you verify who you are via your out-of-band device, you are permitted to use your application or utilize your VPN or remote desktop connection. With the Duo Mobile app's push notification service activated, you can simply tap "Approve" on your iOS or Android phone or watch. This streamlines the login experience by making the authentication procedure nearly instantaneous. For traditional authentication devices, such as a hardware token, you can transcribe a temporary passcode.

Products Offered with ProSight Duo Managed Services
Progent's ProSight Duo family of subscription managed service offerings consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's security experts can assist your organization to decide which version of ProSight Duo is best suited for your environment.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push single-tap identity verification for iOS or Android smartphones and wearables
• Authentication via a U2F USB device or biometrics
• Traditional 2FA via a passcode displayed on a token, mobile computer, or provided by an IT admin
• Self-enrollment and self-management
• Dashboard displaying all devices accessing secured applications
• Security policy enforcement driven by network, group
• Cloud-based single sign-on for all applications via an MFA-secured dashboard

• All the features of ProSight Duo
• Unified Endpoint Visibility shows every networked device, not just managed endpoints
• Highlight and track high-risk devices
• Duo Device Health apps for notebooks and PCs
• Cybersecurity health visibility for mobile devices
• Security policy enforcement based on location
• Blocking options for anonymous communication networks such as The Onion Router (Tor)
• Detection of high-risk or unhealthy networks
• Health-determined policy decisions for laptops, desktops and computers
• Prompt users at sigh-on to update their software and cybersecurity settings

• All of the capabilities of ProSight Duo Access
• Detection of corporate-owned vs. BYOD laptops, desktops and mobile computers
• Detection of 3rd-party agents like anti-virus operating on devices
• Secure access to on-premises websites/applications and SSH servers without needing VPN credential management
• Validation of both user and endpoint trust
• Limit device access to applications based on membership in endpoint management systems
• Limit mobile access to applications based on membership in mobile device management systems (MDMs)

Download Importance of Using Modern Password Management Technology White Paper
To view or download a white paper about the importance of deploying modern password management technology, click:
Reasons for Deploying Advanced Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Assist You to Create an MFA Solution with ProSight Duo
Progent can help your business to design, deploy, maintain and troubleshoot a two-factor authentication solution built on ProSight Duo managed services. Progent can also assist your business to integrate ProSight Duo 2FA services into a cohesive, end-to-end security system by delivering expert support for all aspects of advanced security tools and services for any mix of cloud, on-prem, at-home, and mobile resources and users.

Progent's Cisco CCIE network engineers can help you to set up and debug your Cisco ASA firewalls, Catalyst switches, VPN devices, and other network infrastructure to work with Cisco Duo's identity authentication services. Progent's certified Azure experts, AWS support experts and Google Cloud Platform consulting experts can help your organization to add the security of ProSight Duo 2FA services to your cloud-hosted apps. Progent's work-from-home solution experts can help your business to plan and configure secure and reliable remote connectivity for your at-home workers.

Progent can also provide fast guidance from Exchange Online experts, SQL Server consultants, and Microsoft 365 integration consultants help your organization to prepare and deploy Duo 2FA with your critical workloads. Progent's CISSP-certified cybersecurity experts and CISM-certified network security specialists can assist your company to evaluate and strengthen your company-wide security posture. Progent also offers ProSight Active Security Monitoring (ASM) managed services for machine-learning based endpoint security powered by SentinelOne.

Other Managed Services Offered by Progent
In addition to ProSight Duo access security services, Progent offers other low-cost managed service packages that cover critical components of your information network like security, backup/recovery, and network infrastructure management. By working with leading technology providers, Progent can provide small and mid-size businesses the advantages of the identical advanced tools and services utilized by global enterprises. Popular managed services available from Progent include:

• ProSight Managed Service Packages: for Small to Mid-size Businesses
  Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to utilize Remote Monitoring and Management (RMM) technology to create advanced network resilience. Progent takes care of the necessary monitoring and management for you, so your network scales easily without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT group can be your complete technology safety net. Entry-level packages include remote monitoring and management, cybersecurity, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, pen testing, or WiFi management.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that any potential issues can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for monitoring and managing your client-server infrastructure by offering an environment for streamlining common tedious jobs. These include health monitoring, update management, automated repairs, endpoint configuration, backup and restore, anti-virus defense, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alarm to your specified IT personnel and your Progent consultant so emerging problems can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of real-time and in-depth reporting tools created to work with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
  Progent has worked with advanced backup software providers to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your data backup processes and enable transparent backup and rapid recovery of important files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human error, malicious insiders, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

• Progent's Outsourced/Shared Service Center: Support Desk Managed Services
  Progent's Call Desk services permit your information technology group to offload Support Desk services to Progent or divide responsibilities for Help Desk services transparently between your internal network support group and Progent's extensive pool of IT service technicians, engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk provides a seamless supplement to your internal support team. User access to the Help Desk, provision of support, problem escalation, trouble ticket creation and tracking, performance metrics, and maintenance of the service database are cohesive whether issues are taken care of by your internal network support organization, by Progent, or both. Find out more about Progent's outsourced/co-managed Help Center services.

• Progent Active Defense Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. Progent ASM services safeguard on-premises and cloud resources and provides a single platform to address the complete malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ransomware defense and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your dynamic IT system. Besides optimizing the protection and reliability of your computer network, Progent's patch management services free up time for your IT team to focus on more strategic initiatives and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior analysis tools to guard physical and virtual endpoint devices against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.