Apple macOS and OS X, Linux, Solaris Expertise

Progent provides nationwide remote technical support and consulting services for businesses who run Solaris environments or whose information systems include a combination of Sun Solaris and Microsoft technology. Online technical support provides optimum leverage for your information technology dollar by extending user productivity and shortening the time billed for computer analysis and repair. Sophisticated online access tools and skilled service specialists and consultants allow Progent to solve most network problems quickly without needlessly expending time and dollars by traveling to your location. In most of situations your IT issues can be dealt with by telephone or through a mix of phone help and online network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP and ISSAP certified security professionals to help you with the toughest network problems.

Progent charges for phone help by the minute. Because of this, you pay just for support received. Progent requires no initialization charge. Many remote service organizations impose large minimum fees or bill for each fifteen minutes or longer. Progent's small granularity and simple pricing policy eliminate large bills for speedy fixes.

Sun Solaris, Cisco CCIE, Microsoft Windows, and System Security Experts
Progent's remote support engineers have expertise in a wide array of disciplines. This breadth of technical skills allows Progent's consultants to handle almost any emergency likely to occur in a small business network. Certificates held by Progent consultants in Sun Solaris technologies include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco credentials earned by Progent support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To support clients with mixed-OS networks, Progent also provides access to engineers with Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified cybersecurity staff members include CISM Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Sun Solaris Expertise
Progent's Sun Solaris remote consulting services address a wide array of information technology such as system architecture, messaging solutions, network and process security, Solaris and Windows coexistence, VMware products for server economization and easy management, and migration from legacy systems to MS Windows or Linux solutions. Progent's group-oriented methodology for solving network issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers service costs.

Progent's Solaris consultants can offer urgent online help resolving problems within UNIX/Linux systems powered by popular derivatives of UNIX including: Apple macOS and OS X, Solaris, IBM AIX Open UNIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX or major Linux distributions such as RedHat, SUSE, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo Linux.

Certified Cisco CCIE Engineers
The CCIE certification is the top recognition for network engineers, and certifies an individual's technical knowledge at the expert level. CCIEs can resolve the most difficult issues associated with network design, deployment, management, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house engineers in identifying anomalies with Cisco IOS Software network administration tools and developing alternate approaches or installing software updates to resolve problems. CCIEs are an excellent value since their deep experience allows them to solve the most complex problems rapidly. In common cases, less qualified consultants can struggle with identical problems for many hours or even days.

Progent is among the rare service providers that makes CCIEs available to support small and medium sized businesses. Progent offers quick contact with a CCIE by telephone so that you can get timely help for complex network issues that are hurting worker efficiency but are beyond the experience of your ordinary IT support providers. Progent's CCIE support experts can tie into your network using secure remote support technology in order to provide quick and affordable diagnosis and remediation of urgent network trouble. To find out how to contact a Progent CCIE for immediate assistance with your network, go to Urgent Support.

Progent's Cisco-certified CCIEs have expertise in the entire range of Cisco's industry-leading selection of networking products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as security and Virtual Private Network (VPN) technology.

Certified MS Windows Experts
Progent's Microsoft-certified online service engineers can deliver computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can help you with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2019 deployment, MS Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration consulting services, SharePoint Server 2019 design and configuration, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, SBS Server 2011 consulting, and Windows Essentials cloud integration.

CISM and ISSAP Premier Network Security Specialists
Progent can provide certified CISM and CISSP security engineers to deliver a variety of security solutions that can strengthen the defenses of your Sun Solaris network against attacks or help your business to recover rapidly from a penetration. Security solutions offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm attacks; configuring firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging system against spam and directory harvest attacks; and offering 24x7 network monitoring.

Progent's Online Technical Support Tools
Progent has fine tuned an extensive set of utilities and mechanisms that enable the Remote Support Team to deliver world-class remote services. Progent provides secure VPN access support for gateways from a variety of vendors including Microsoft, Cisco, Watchguard and Checkpoint. Safe VPN online access permits the consultants of Progent's online support team to link to your network remotely without compromising network security. Progent's advanced service management application keeps thorough histories for all provided support. Each certified Progent staff engineer has complete availability of to all the specifics of support delivered by any staff engineer to each client. This database of issues and fixes, as well as false alarms and miscues, is organized as a readily searchable proprietary database that allows Progent's technical experts to share their experiences company-wide to make sure that the overall efficiency of Progent's support expands continuously.

In addition, Progent can provide nationwide online monitoring support based on System Center Operations Manager, configured by Progent for your environment so your computer support is proactive and automated. By anticipating emerging issues before they cause downtime, system monitoring can minimize stressful and expensive network crises.

Call Center Support and Outsourcing
Progent provides several essential programs for Help Desk support : Microsoft and Sun Solaris Help Desk Outsourcing Services, Virtual Help Desk Services (a seamless supplement to your current Helpdesk team), and Call Center Process Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and Sun Solaris professionals gives your clients convenient contact with a dependable support resource with extensive experience providing telephone-based help and remote access repair for networks based on Microsoft, Solaris and Cisco technology. Progent's focus is on earning the Call Center a positive reputation as a key contributor to company performance, and Progent's goal is to resolve and not merely record problems.

How to Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote support with UNIX, Linux, Solaris, or Mac products, visit Progent's urgent remote help, call 1-800-993-9400, or visit Contact Progent.