Apple macOS and OS X, Linux, Solaris Consulting

Progent provides nationwide online technical support and consulting services for businesses who operate Linux-based environments or whose information systems feature a mix of Linux/Linux platforms and Microsoft products. Remote IT help offers optimum return for your information technology budget by extending client efficiency and limiting the time billed for computer analysis and repair. Advanced online support tools and skilled service specialists and engineers allow Progent to solve the majority of network problems quickly without wasting time and money by making trips to your site. In most of cases your IT issues can be remediated over the phone or via a mix of phone help and remote network analysis. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA and CISM certified security professionals to assist you with the toughest network issues.

Progent charges for telephone-based service by the minute. As a result, you pay exclusively for services received. Progent asks for no initialization fee. Many remote service firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity and simple pricing model do away with large tabs for fast fixes.

Linux, Cisco CCIE, Microsoft Windows, and Network Security Support
Progent's online consulting professionals have certified skills in a broad array of disciplines. This breadth of technical skills makes it possible to handle virtually any emergency likely to occur in a small business information system. Certifications earned by Progent engineers in Linux-family technologies include Red Hat Certified Engineer (RHCE) and Red Hat RHCT. Cisco credentials earned by Progent support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.

To provide assistance to clients with mixed-platform environments, Progent also offers access to engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's accredited cybersecurity resources include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) cybersecurity specialists, and CISSP-ISSAP security architecture consultants.

• Linux Expertise
  Progent's Linux online consulting services cover a broad spectrum of information technology such as system architecture, messaging solutions, system and process security, Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and migration from legacy applications to Windows or Linux-powered environments. Progent's group-based approach to solving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.

  Progent's Linux support engineers can provide urgent phone-based assistance troubleshooting problems within networks powered by popular derivatives of Linux including RedHat Linux, SUSE, Debian GNU/Linux and CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo.

• Premier Cisco Consultants
  The CCIE credential is the top recognition for networking consultants, and indicates a person's technical knowledge at the master level. CCIEs can resolve even the most complex issues surrounding network planning, deployment, management, protection, and repair. CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or installing software patches to fix problems. CCIEs are an excellent value since their deep expertise enables them to resolve the most complex problems quickly. In common cases, less qualified consultants can wrestle with the same problems for hours or even days.

  Progent is among the few consulting firms that makes CCIEs accessible to assist small and mid-size companies. Progent can provide fast access to a CCIE by phone so that you can get timely help for complex network problems that are hurting worker efficiency but are outside the experience of your ordinary IT support providers. Progent's CCIE consultants can connect to your environment by means of state-of-the-art remote support tools in order to provide fast and affordable analysis and repair of urgent system problems. To learn how to contact a Progent CCIE for immediate help with your IT infrastructure, go to Urgent Support.

  Progent's certified CCIEs offer expertise in the entire range of Cisco's industry-leading catalog of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus protection and Virtual Private Network products.

• Authorized Windows Experts
  Progent's Microsoft-expert online service experts can deliver network problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can assist your company with a broad variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 upgrade support, Microsoft Exchange 2013 configuration, SharePoint 2013 development, Microsoft Teams migration consulting, Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server training, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

• CISM and ISSAP Premier Network Security Specialists
  Progent can give you access to qualified CISM and CISSP security engineers to offer a range of system protection solutions to improve the defenses of your Linux network against assaults or help you to recuperate rapidly from a breach. Security solutions offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; setting up firewalls; establishing safe architectures for remote and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

In addition, Progent can provide country-wide online monitoring services based on System Center Operations Manager (SCOM), adapted by Progent to accommodate your business so your network support is proactive and automated. By anticipating possible problems before they result in downtime, system monitoring can minimize disruptive and costly network breakdowns.

Help Desk Call Center Support and Outsourcing
Progent provides three basic types of Help Desk support : Microsoft and Linux Help Desk Outsourcing Support Services, Virtual Helpdesk Services (which are a transparent extension of your current Helpdesk resources), and Help Desk Process Consulting and Staffing. Progent is a Microsoft Authorized Partner and Progent's Help Desk team of certified Microsoft and Linux experts gives your customers convenient access to a dependable technical resource with years of experience delivering phone support and online repair for networks powered by Microsoft, Linux and Cisco technology. Progent's concentration is on giving the Call Center a positive reputation as a solid contributor to business productivity, and Progent's target is to fix and not simply record problems.

How to Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online help with Linux technology, go to Progent's urgent online help, phone 1-800-993-9400, or refer to Contact Progent.