Ransomware Protection and Removal Solutions

Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware needs time to work its way across a network. Because of this, ransomware attacks are commonly launched on weekends and at night, when support staff may be slower to become aware of a penetration and are least able to organize a quick and coordinated response. The more lateral movement ransomware can manage within a victim's system, the more time it takes to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to carry out the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware engineers can assist you to identify and isolate breached devices and protect undamaged assets from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's 24x7 Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services
Current strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and infiltrate any available backups. Data synched to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration almost impossible and basically sets the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a ransom payment for the decryption tools needed to unlock encrypted data. Ransomware attacks also try to exfiltrate files and hackers require an additional settlement in exchange for not posting this information on the dark web. Even if you can rollback your system to a tolerable point in time, exfiltration can pose a major problem according to the sensitivity of the downloaded information.

The recovery work after a ransomware attack has a number of distinct phases, most of which can proceed concurrently if the response team has a sufficient number of people with the required experience.

• Containment: This urgent initial response requires blocking the sideways spread of the attack across your IT system. The longer a ransomware attack is permitted to run unchecked, the more complex and more costly the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery engineers. Quarantine processes include isolating affected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and securing entry points.
• System continuity: This involves restoring the network to a minimal useful degree of capability with the least downtime. This process is usually the top priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This project also requires the broadest range of IT skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and line-of-business apps, network architecture, and secure endpoint access. Progent's ransomware recovery experts use advanced collaboration platforms to coordinate the complex recovery effort. Progent understands the importance of working quickly, tirelessly, and in concert with a customer's managers and network support staff to prioritize activity and to put essential resources back online as quickly as feasible.
• Data recovery: The work required to recover files impacted by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and what restore techniques are required. Ransomware attacks can destroy key databases which, if not carefully closed, might have to be rebuilt from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other business-critical applications are powered by SQL Server. Some detective work could be needed to find undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff PCs and laptops that were not connected during the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators.
• Deploying advanced antivirus/ransomware protection: ProSight ASM incorporates SentinelOne's machine learning technology to offer small and mid-sized companies the benefits of the identical anti-virus tools implemented by some of the world's largest corporations including Walmart, Citi, and NASDAQ. By delivering in-line malware filtering, identification, containment, restoration and forensics in a single integrated platform, Progent's ASM reduces total cost of ownership, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
• Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the insurance carrier, if any. Services consist of establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; verifying decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance provider; negotiating a settlement amount and timeline with the hacker; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency payment to the hacker; receiving, learning, and operating the decryption utility; troubleshooting failed files; building a clean environment; mapping and reconnecting datastores to reflect exactly their pre-attack condition; and recovering machines and services.
• Forensics: This activity is aimed at discovering the ransomware assault's progress throughout the network from beginning to end. This audit trail of how a ransomware assault progressed within the network helps you to assess the impact and brings to light gaps in rules or processes that need to be corrected to avoid future breaches. Forensics entails the examination of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, schedulers, and core Windows systems to look for changes. Forensic analysis is usually assigned a top priority by the insurance provider. Since forensic analysis can take time, it is vital that other important recovery processes like business resumption are performed concurrently. Progent has a large team of IT and cybersecurity professionals with the knowledge and experience needed to carry out the work of containment, business resumption, and data recovery without interfering with forensic analysis.

Download Datasheet: Progent's Ransomware Endpoint Detection and Response Services
For a PDF datasheet describing Progent's ransomware endpoint detection and response services, click:
Progent's Progent's Ransomware Endpoint Detection and Response Services Datasheet. (PDF - 748 KB)

Contact Progent for Ransomware Cleanup Consulting
For ransomware system restoration consulting services, phone Progent at 800-462-8800 or visit Contact Progent.