OS X, Linux, Sun Solaris Consulting

Progent provides national remote help and consulting services for businesses who operate macOS and Mac OS X networks or whose IT systems have a combination of macOS and Mac OS X with Microsoft products. Online technical support provides maximum return for your IT budget by extending user productivity and reducing the hours billed for network repair services. Sophisticated online support utilities and skilled service specialists and engineers combine to enable Progent to solve the majority of network problems rapidly without needlessly expending time and money by traveling to your site. In most situations your network problems can be remediated by telephone or through a mix of phone support and online connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISSP premier security professionals to assist with the most challenging system problems.

Progent bills for telephone-based support per minute. As a result, you are invoiced only for services received. Progent requires no service activation surcharge. Many online service firms impose large minimum payments or bill for every quarter hour or longer. Progent's small granularity and straightforward billing policy do away with large tabs for speedy fixes.

macOS and Mac OS X, Cisco, Windows, and Security Support
Progent's online support professionals have certified skills in a broad range of technologies. This breadth of capability allows Progent's consultants to handle almost any crisis likely to occur in your information system. In addition to providing advanced support for servers and desktops powered by Apple macOS and OS X as well as iPhone integration and management, Progent's engineers have been awarded top-level certifications from Cisco that include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with multi-OS environments that include Microsoft Windows platforms, Progent also provides the support of engineers with Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's accredited security resources include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional engineers.

Support services offered by Progent's network consultants include:

• Support Services for macOS and Mac OS X Technology
  Progent's Apple macOS and OS X online support services address a wide spectrum of information technology such as network architecture, messaging solutions, backup and recovery platforms, network and process security, macOS and Mac OS X and Windows integration, virtual server products for server economization and simplified management, and transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.

  Progent's macOS and Mac OS X support engineers can provide emergency phone-based help diagnosing problems affecting UNIX/Linux systems based on popular variants of UNIX including: macOS and Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or major Linux distributions including RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS, fedora, and Gentoo.

• Premier Cisco Infrastructure Consultants
  The CCIE (Cisco Certified Internetwork Expert) credential is the premier recognition for networking engineers, and certifies that an individual's technical skill ranks at the master level. CCIEs can handle even the most difficult problems associated with network planning, deployment, management, security, and repair. CCIEs work closely with Cisco's in-house support staff in identifying problems with Cisco IOS Software network management tools and, if needed, coming up with workarounds or obtaining software updates to resolve problems. CCIEs are an exceptional value because their deep experience allows them to fix even the most complex problems rapidly. In common cases, less qualified consultants can wrestle for hours or days with the same problems that certified CCIEs can fix in minutes.

  Progent is among the few consulting providers that makes CCIEs accessible online to support small and medium sized companies. Progent offers fast access to a CCIE by telephone so that you can receive immediate help for complex network problems that are impacting business productivity but are outside the experience of your ordinary IT support providers. Progent's CCIE engineers can tie into your network via state-of-the-art on-line troubleshooting tools in order to perform quick and affordable diagnosis and remediation of urgent network problems. To learn how to contact a Progent CCIE for immediate assistance with your network, visit Progent's Urgent Support.

  Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading line of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM, protected broadband and integrated services (IS) routers, Aironet and Meraki wireless APs, wired and wireless Voice systems, Catalyst family switches, as well as security and Virtual Private Network solutions.

• Authorized Microsoft Support
  Progent's Microsoft-authorized experts offer online network troubleshooting and information system help for entire set of Microsoft server and office productivity solutions. Designated a Microsoft Certified Partner, Progent can deliver your business the expertise of consulting engineers who can assist to deploy, maintain and administer any Microsoft Windows Server including Windows 2012 R2 Server, Windows Server 2012 R2 Essentials, Microsoft SQL Server, Microsoft Exchange Server, SQL Server, SharePoint, Forefront, Lync Server, Small Business Server, and Project Server.

• Premier Network Security Specialists
  Progent can give you access to qualified CISM and CISSP security consultants to offer a range of security solutions that can enhance the protection of your macOS and Mac OS X network against internal or external threats or assist your business to recover quickly from a breach. Security solutions available from Progent include: comprehensive security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; configuring firewalls; designing secure techniques for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring.

Progent's Online Technical Support Tools
Progent has refined an advanced array of utilities and mechanisms that allow the Technical Response Center to deliver world-class remote services. Progent provides protected VPN connectivity support for gateways from multiple vendors including Microsoft, Cisco, WatchGuard and Checkpoint. Secure VPN remote access permits the consultants of Progent's online support team to link to your network without compromising system security. Progent's sophisticated service management system keeps thorough histories for all provided support. Each authorized Progent team consultant has full availability of to all the specifics of support delivered by any staff engineer to each customer. This database of issues and resolutions, plus false alarms and mistakes, is organized as a readily retrievable internal knowledge base that enables Progent's technical professionals to communicate their experiences company-wide to make sure that the overall quality of Progent's technical support expands continuously.

In addition, Progent offers nationwide online monitoring support powered by System Center Operations Manager, adapted by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By detecting possible issues before they cause downtime, automated monitoring can minimize disruptive and costly service crises.

Help Desk Outsourcing
Progent provides several basic programs for Helpdesk services : Microsoft and macOS and Mac OS X Helpdesk Outsourcing Support Services, Virtual Helpdesk Services (a transparent extension of your current Help Desk staff), and Helpdesk Consulting and Staffing Services. Progent is a Microsoft {Certified Partner and Progent's Help Desk staff of macOS and Mac OS X professionals and certified Microsoft consultants offers your clients easy contact with a dependable technical resource with years of background providing telephone-based support and remote access troubleshooting for IT systems based on Microsoft, Apple Mac and Cisco technology. Progent's focus is on giving the Help Desk a respected image as a key contributor to business performance, and Progent's target is to fix rather than simply report problems.

How to Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based assistance with macOS and Mac OS X technology, visit Progent's nationwide online help, call 1-800-993-9400, or go to Contact Progent.