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Sending real-time voice and video over IP (VoIP and Video over IP) has advanced from simply being being a savvy method to cut phone bills to being an indispensable tool for competitive advantage. Unified communications, at one time restricted to integrating Internet-based voice and faxes on a single system to take the place of expensive PBX equipment, now incorporates rich media, mobile communications, IM, real-time presence, collaboration services, and more in a centralized environment that is easy to manage, scalable, secure, fault-tolerant, cost-effective, and intuitive.

Cisco is the global leader in supplying solutions for supporting the new paradigm of unified communications (UC). Cisco's unified communications solution adds to the productivity of information networks by slashing operational expenses; integrating rich media features with popular software applications to increase worker output; supporting teamwork among employees, partners, and suppliers to save effort and enhance business results; and streamlining the administration of your converged voice and data ecosystem.

Cisco's UC technology cover these important product categories:,

• Call Control Platforms for managing rich media calls and sessions
• Communications Endpoints to enhance worker engagement
• UC Software Applications for integrated access to presence, IM, voice and video, phone messages, white boarding, and conferencing
• IP Gateways for providing connectivity with outside networks and remote users

The latest release of Unified CM, formerly branded Cisco CallManager, includes a variety of enhancements that speed up ROI by cutting administrative and support costs, improving worker productivity, facilitating teamwork, accommodating the bring-your-own-device model of computing, strengthening security, and allowing optimal utilization of network infrastructure. Headline new features include Global Dial Plan Replication (GDPR), streamlined certificate control, expanded support for single sign-on (SSO) for administrators and users, device-agnostic call recording, mobile access without the need for VPN, a revamped self-provisioning utility that makes it easy for users to select their options and preferences for all of their endpoint devices, and support for Secure Real-Time Transport Protocol for mobile clients.

In cases where you implement a central Cisco Unified Communications Manager cluster to manage voice processing for users at distributed sites, administrators can help achieve continuous call availability through Cisco Survivable Remote Site Telephony, an IOS Software image for Cisco routers. If a WAN link fails, Cisco Survivable Remote Site Telephony incorporated in the Cisco router offers core Unified Communications Manager capabilities until the link is returned. To learn about Progent's consulting support for Cisco ISR routers, see consulting support services for Cisco ISR routers.

For small business networks, branch offices, and retail deployments that do not require the complete feature set offered by Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express provides an economical solution that handles the requirements of sites with as many as 450 workers. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software operating on a Cisco ISR router, smaller offices can rapidly set up a unified voice and data environment.

The Cisco BE6000 is a family of turn-key solutions that provide fundamental collaboration capabilities such as routing, IP gateway, premium voice and video, messaging, IM and presence, voice and video conferencing, and paging services, allowing any end user to connect on any endpoint from any site. All BE6000 solutions are shipped preloaded with virtualization and collaboration applications, making implementation quick and easy and cutting cost of ownership for companies with as many as 1000 employees. All versions come packaged preloaded with a virtualization hypervisor and UC applications software. Organizations can simply activate collaboration software applications as their requirements dictate.

The entry-level BE6000S supports five standard unified communications software applications preloaded on one integrated 2921V ISR router/IP gateway/virtualized E1600 M2 blade server device and supports up to 150 workers and 300 devices. The mid-market BE6000M includes four collaboration application options activated on a virtualized Cisco C220 M4 server platform and can handle a maximum capacity of 1000 workers, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports eight UC application options activated on a single virtualized Cisco UCS C220 M4 server and has the capacity for as many as 1000 workers, 2500 devices, and 100 contact center agents.

For additional information about Progent's support for Unified Communications Manager (CallManager), visit Cisco Unified Communications Manager (CUCM) and CallManager planning, configuration, migration and technical support. IP Phones: VoIP and IP Media Endpoints
An IP communications endpoint is an end-user device, either a physical phone or a software phone program that runs on a PC or handheld computer. In the Internet Protocol world, each VoIP handset or soft phone has an Ethernet connection. Voice over IP phones have all of the functions that an analog telephone provides, but VoIP phones often offer additional functions such as being able to access websites or host productivity-enhancing software.

In contrast to conventional Private Branch Exchange technology, in a Cisco IP phone environment you can implement almost instantaneous moves, adds, and modifications. You simply take the VoIP handset to its new location, plug it into an Ethernet jack, and the handset announces itself with Cisco Unified Communications Manager. All client privileges and settings are programmatically re-established, doing away with the cost and delay of sending support personnel to wiring closets. Another useful capability is location independence, which enables you to sign into any Cisco IP phone and get your own phone extension and rights.

Cisco offers a wide range of collaboration hardware endpoints. Cisco's entry-level SPA 300 Series are basic IP and DECT screenless or monochrome devices offering wide-band voice, compatibility with hosted IP phone systems or an IP private branch exchange, easy installation and highly secure remote installation, transparent software upgrades, and browser-based set up. The value-priced SPA301 is a single-line VoIP endpoint with no screen or speakerphone function, a base dialer that has one Ethernet port, and a wired handset without a keypad. The SPA302D, intended solely for use with the Cisco SPA232D DECT ATA, is a multiline wireless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a 176 x 220 pixel color screen, and a dial pad with speakerphone capability. The SPA303 is an affordable three-line SIP-based IP phone with two Ethernet ports, a 128x64 mono display and a speaker.

Cisco's SPA500 family IP phones are low-cost endpoints with support for SIP and SPCP call control protocols, two integral switch ports, speakerphones, Power over Ethernet (PoE), and conferencing support. Most versions have a 128 x 64 mono screen display, The SPA501G VoIP phone supports eight lines and has eight programmable keys but no LCD screen. The SPA502G VoIP phone supports a single line and has no soft buttons. The SPA504G has four lines and has four programmable keys. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G IP Phone supports 12 lines and features 12 soft buttons. The SPA512G IP Phone supports four lines, no soft buttons and supports 1xGb Ethernet. The SPA514G VoIP phone supports four lines, has soft keys, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 color display, supports five lines, and includes five programmable keys.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints intended for infrequent-use settings like cafeterias, hallways, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome screen, a Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line endpoint without a screen and requires a hook switch for transferring a call and joining a conference.

Cisco's 7800 line of budget-priced IP phones are VoIP devices with backlit mono screens, four programmable buttons, 11 fixed-feature keys, an Ethernet port with Power over Ethernet (PoE), and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All devices in Cisco's 7800 line feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save technology, available on the higher end 7800 models, cuts off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a single-line phone designed for common locations as well as for workers with infrequent voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered through an extra-cost handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only device in the 7800 family that provides Gigabit Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line endpoint targeted for administrators, contact center agents, and supervisors who have heavy voice communications requirements.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 pixel color screen, a 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones have a 5-inch screen and four soft keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five soft keys.

Cisco's IP Phone 8800 Series is a line of SIP-based IP phones that features desktop devices, a conference phone, and wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated keys. The Cisco IP Phone 8811 includes a mono screen and supports Class 2 Power over Ethernet. The Cisco IP Phone 8841 has a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco's wireless IP phones are industrial-grade Wi-Fi handsets intended for workers who are on the move within campus, hospitality, health-care or other environments where IT management wants user endpoints that offer more control, data security and durability than is achievable with the Bring-Your-Own-Device style of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile on-premises workers the advantages of voice over wireless LAN (VoWLAN) communications in environments that support 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless VoIP Phone includes a hi-res color display, a rugged case rated Mil-SPEC 810G for shock resistance and compliant with IP67 for particulate and splash resistance, long-life batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth transceiver for hands-free operation with cordless headsets. Cisco's 8821-EX Wireless VoIP Phone adds anti-sparking protection for hazardous environments. The 8821-EX also features a case made of yellow plastics, which makes it easier to find the event of a crisis. Learn about Progent's Wireless IP Phone integration and troubleshooting consulting.

Cisco's legacy 9900 family of high-performance VoIP phones mix high-quality voice with business-grade color displays to deliver a productive multimedia unified communications solution for knowledge professionals and executives. The two models in this line feature a Standard Definition 24-bit color screen, a Bluetooth 2.0 transceiver to support a wide range of headsets, and a built-in 10/100/1000 Ethernet port. Cisco's EnergyWise function is offered as an option and can lower off-hour power draw by up to 90 percent. The IP Phone 9951 features a 5-inch display and allows up to 2 Cisco IP Expansion Modules for expanding programmable line and feature keys. The IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi radio for connecting to voice-over-wireless LAN networks, and 4 soft-label touchscreen keys to invoke Cisco Unified Communications functions. The 9971 IP phone supports up to 3 IP Expansion Modules for adding scalability to customizable line and function keys. Unified Communications Applications
Under Cisco's Unified Communications platform, IP phone, video, and other converged applications are separate from the call-processing and voice-processing mechanism, and they may be at any location within the system. A cohesive network infrastructure provides a versatile platform for powerful business applications and acts as a solid basis for downstream convergence-based software. Cisco works with third-party technology vendors to offer a wide range of IP voice and IP video applications and products. Cisco also enables the capability to create and manage customized internal applications.

Unified Communications application software available from Cisco and supported by Progent's consultants include:

Jabber
Cisco Jabber is a unified communications application that supports presence, IM, voice, high-definition video, voice messaging, screen sharing, and online conferencing functions for PCs, Apple Macs, tablets plus iPhones, Android phones, and Blackberries. Jabber is an evolution and integration of the Cisco Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with major enhancements in the areas of video features and screen sharing, and expanding the team experience to additional platforms and devices. Cisco Jabber works in conjunction with Unified CM for call and session management, Cisco Unified Presence for IM and presence, Unity Connection for voicemail and automated attendant, and WebEX Meeting for conferencing.

Because Cisco Jabber is based on popular communication protocols, it can communicate with a broad selection of non-Cisco platforms. For instance, Extensible Messaging and Presence Protocol allows Jabber to trade IM and presence data with other XMPP clients such as Adium, Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber collaboration features are available from Microsoft Office applications including Microsoft Outlook and SharePoint. This extensive platform compatibility optimizes productivity by delivering a common user environment and fully enabling the BYOD model of networking. Progent offers the expertise of Microsoft-certified Exchange consultants and Microsoft SharePoint programmers who can help you to integrate Jabber with Microsoft's premier collaboration platforms. Progent also offers expertise with iPhone integration as well as Android phone integration and management to help your organization to enhance the productivity of your BYOD environment.

Cisco WebEx Meeting Center
WebEX Meeting Center provides web and video conferencing for users with a web browser or almost any desktop or handheld computer. Cisco WebEx is offered as software as a service (SaaS) through Cisco's WebEx Cloud. This makes it simple to roll out and expand, reduces the cost of management, avoids major up-front investment, offers maximum uptime and world-class data protection, and delivers excellent performance. Key capabilities include the ability to share specific content or your whole screen display with remote participants in real time, the capability to incorporate multimedia into your presentations including PowerPoint and Flash animations, session and content recording plus playback for training and demonstrations, single sign-on and support for Cisco collaboration applications like Jabber and TelePresence, plus strong data protection and encrypted connections with strict policy control.

WebEX Meeting Center runs on Microsoft Windows, Mac, and Linux desktops and allows mobile workers to launch, calendarize, and take part in conferences on Google Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. You can also initiate web conferences with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a selection of instant messaging solutions.

Cisco TelePresence Products for On-premises Teleconferencing Ecosystems
For midsize businesses and larger enterprises who wish to create a local or hybrid in-house/cloud environment for video conferencing, Cisco provides a selection of Cisco TelePresence platforms that enable high-definition video conferencing for participants with virtually any IP endpoint at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that works in conjunction with Cisco Unified CM to bring multiparty telepresence to unified communications environments and can expand conferences to incorporate cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of the way teleconferencing resources should be allocated for each participant, allowing administrators to specify the exact service level and experience required for every user. Cisco TelePresence Content Server captures video and presentations for live distribution as well as on-demand viewing.

Cisco's Unity Connection Platform and Unity Express for Converged Voice Messaging
Cisco's Unity Connection, an integrated extension of Unified Communications Manager, is a unified voice messaging solution that accelerates teamwork by offering a variety of options for retrieving voice messages within an environment that is easy to deploy and maintain. Unity Connection lets you read and manage voicemail from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also provides sophisticated voice-recognition capabilities for hands-free operation and powerful Automated Attendant capabilities such as smart routing for incoming calls and easily customizable call-filtering and message-notification settings. The Unity Connection system runs as a fully virtualized system that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router blade service module and can accommodate up to 20,000 mailboxes on each server.

Unity Express (CUE), offered in certain Cisco Integrated Services routers, provides affordable voicemail, unified messaging, interactive voice response, and automated-attendant functions for small to mid-size businesses and enterprise branch locations with up to 500 users. Unity Express allows users to access and manage voicemail using a Cisco Unified IP Phone display, a browser, or an email client. Cisco routers for which Unity Express is available as an advanced integration module include Cisco's 2800, 2900, 3800, and 3900 Series. Progent can provide comprehensive configuration and troubleshooting services for all Cisco routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) integrates closely with Unified CM and desktop agent applications like Cisco Finesse to provide automatic call distribution (ACD) features that allow an organization to match customers with the proper sales or service agent. Unified CCE features smart call routing, computer telephony integration (CTI), multichannel customer contact management, network call queuing, interactive voice response and advanced enterprise-wide reporting to streamline the creation and management of a large-scale customer contact center. Cisco products supporting Unified CCE's customer interaction management solution include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Cisco Unified Contact Center Express (Unified CCX or CCX) offers an out-of-the-box bundle for building a customer interaction management center for branch or midmarket systems that support as many as 400 agents. Several bundles are available, plus a selection of special options. Unified Contact Center Express works with Cisco Unified Communications Manager and provides smart call distribution, client management, reporting, interactive voice response, and management of voice, email, chat, and social media requests. Unified Contact Center Express comes with Cisco Finesse, a browser-based customizable desktop agent that needs no client-side installation. Optional enhancements include conditional routing, expected-wait-time messages, and quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach, makes it possible for users to be reached from one number that rings at the same time on their Cisco desktop VoIP Phone and their mobile phone. Users can transfer live conversations between their Cisco VoIP phone and their mobile phone seamlessly. Unanswered calls can be transferred to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that determine which calls get directed to alternate endpoints.

Prime Collaboration
Cisco Prime Collaboration offers an automated platform for first-time deployments as well as for “day 2” moves, adds, changes, and deletions. An intuitive console delivers a single look at a subscriber and the user's services. Prime Collaboration significantly accelerates site installations and reduces the time required for ongoing updates. Prime Collaboration also provides management analytics that show technology adoption and consumption trends, allowing organizations to make more efficient use of IT resources and further lower total cost of ownership. Cisco Communications Gateways
Cisco's communications gateways permit Cisco Unified Communications environments to communicate with other systems and with clients working beyond the corporate firewall. Cisco's portfolio of gateways deliver UC support for a broad range of gateway and session-border-control deployments.

Communications gateways available from Cisco and supported by Progent include:

Expressway Collaboration Gateway
Cisco's Expressway is an advanced collaboration gatekeeper that enables organizations to provide employees, suppliers, consumers, or business partners who are working on different network environments, workgroup applications, or endpoint equipment to connect to Cisco Unified Communication services. The Expressway collaboration gateway works in conjunction with a Cisco Communications Manager deployment or Cisco Business Edition 6000, or can be run through the cloud with Cisco Hosted Collaboration Solution (HCS) to help make collaboration more universal. Key capabilities of Expressway are are:

• Mobile and Remote Connectivity: Remote users who have any Jabber-supported client or teleworkers with Cisco TelePresence endpoints get the benefit of one-time sign-on as well as TLS security and are able to access all their collaboration workloads (high-definition video, voice, content instant messaging, and realtime presence) without the inconvenience starting a VPN. In addition, teleworkers can utilize their Cisco TelePresence endpoints without the need for a VPN, providing a user environment at home identical to the corporate office.
• Jabber Guest Support: Cisco Expressway is required for supporting Cisco's Jabber Guest, which allows “guests” to communicate with your organization simply and safely through streamlined browser and mobile video calls.
• Cisco Cloud Access: Expressway can function as a gateway that creates a path between on-premises Cisco or third-party systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Expressway deliver an advanced, extensible conferencing environment that seamlessly combines business-quality voice, HD video, and data sharing to anyone, anywhere, on any device.
• Interoperability: If your organization already has third-party video products, Cisco Expressway can assist you to move efficiently to a Cisco solution whenever it makes business sense. Cisco Expressway provides video compatibility with industry standard H.323, H.264 SVC, or Session Initiation Protocol environments. Internetworking capabilities allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 SVC to AVC.

• WebEx Cloud Connected Audio (CCA) for SIP-based conferencing
• Voice/Video recording
• SIP-based Call-center and interactive-voice-response (IVR) applications
• Policy-led security evaluation of phone calls
• Business-to-business immersive telepresence over SIP

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 (UC500) product line is a VoIP and unified communications system for small organizations. UC500 packages provide voice, data, voicemail, auto attendant, video, firewall, and WiFi functionality, run with older Cisco VoIP phones, and support various PSTN connections.

All Cisco's UC500 packages include a desktop switch appliance with 8 PoE ports plus additional FXS and foreign exchange office (FXO) interfaces, a firewall, and VPN support. Integrated WiFi is optional. User capacity can be expanded by connecting with Cisco Catalyst Express switches. Every UC500 offering also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and include 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 system allows 24 to 32 clients and provides 8 FXO interfaces. The Cisco UC560 system supports 48 users and 12 FXO interfaces.

Progent's seasoned VoIP consultants can assist you to maintain your legacy UC500 VoIP gateway or design and carry out an efficient migration to a modern IP telephony and voicemail system such as Cisco's Business Edition 4000. How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent can provide online or onsite help from a certified CCIE Collaboration expert to help you to plan, deploy, administer and repair converged communications environments supported by Cisco Unified Communication products in a centralized, cloud-based, or hybrid deployment. Progent's Cisco-certified engineers have in-depth experience with Cisco Unified Communications Manager and Cisco CallManager, VoIP phones and soft phones, UC applications like Cisco Jabber and WebEx Meeting Center, Cisco's teleconferencing technologies, communication gateways, utilities incorporated into Cisco switches and routers. Progent can also provide expertise with technologies such as Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, SIP gateways, CAC, IP voice trunks, PSTN, and AVVID. Progent's SIP integration consultants can in addition help you to create SIP infrastructure environments that include SIP VoIP phones and media endpoints, SIP trunks, SIP conferencing and SIP administration tools via CUCM.

Progent's application programmers can create specialized unified communications applications that will enable your company to incorporate the capabilities of Cisco Unified Communications Manager into your company operations for enhanced efficiency. Progent can evaluate your existing network and Internet access architecture to make sure your system is configured to support high-quality VoIP and high-definition video, assist you to select and deploy Cisco hardware and software that make sense for your current needs and future expansion objectives, and interface your Cisco collaborative communications solution with products from other vendors. Progent's CISSP-ISSAP certified network security and compliance consultants can assist you to create, carry out, and validate an enterprise-wide security and compliance plan for your converged communications solution. In addition, Progent can help your organization to configure Cisco high-availability technologies such as Cisco Unified Survivable Remote Site Telephony (SRST) for affordable call control backup in branch office and home-office sites, and Progent's disaster recovery and business continuity preparedness experts can help you create a sensible DR/BC plan to ensure the availability of your vital unified communications system.

Cisco Unified Communications Manager/CallManager Migration Consulting
Releases of Unified CM earlier than 8.6 and all versions of CallManager have reached end-of-life. This means Cisco Engineering will no longer develop, fix, or validate this older software. Security patches for this pivotal application will stop, which in certain situations could create regulatory compliance or potential liability problems.

Progent will continue to provide comprehensive support for outdated versions of Cisco Unified Communications Manager and Cisco CallManager, but if your business is still running a legacy release of this essential software your organization should begin immediately to plan your migration. Progent's Cisco-certified consultants can assist your company to migrate non-disruptively to the current version of Cisco Unified CM and can routinely save customers as much as 50% off consulting service fees versus competing computer service companies thanks to Progent's documented process and hands-on experience in this practice area. By following best practices, Progent can make sure your company gets a quick payback on your IT investment by helping you take full advantage of the enhanced features, reduced management and maintenance expense, more engaging collaboration capabilities, and tighter data protection provided by the latest release of Cisco Unified CM.

Progent's upgrade consulting services include ROI analysis, project management, system testing, Cloud integration, configuring endpoint devices from Cisco and third-party suppliers, mobile integration, security and compliance services, streamlined management, disaster recovery planning, network infrastructure design, training for IT staff and end users, and continuing consulting and technical support. Progent also has put together ultra-affordable upgrade service bundles to make sure your costs are predictable and affordable. To learn additional information about Progent's consulting support for Cisco technology, select a topic:

• Introduction to Progent's Cisco Network Support
• Fast and Affordable Online Support from a Cisco Certified Internetwork Expert (CCIE) Network Engineer
• Cisco Firepower NGFW Series Firewalls: Configuration and Troubleshooting Support
• Cisco ASA 5500-X Firewalls with Firepower Services: Consulting and Management Support
• ASA 5500 Series Firewall Integration Assistance
• PIX 500 Firewall Upgrade. Migration Support
• Cisco Routers Consulting Expertise
• Cisco Wireless Consulting Services
• Cisco Aironet Wireless APs Engineering Services
• Cisco Small Business 100, 300 and 500 WiFi Access Points System Design Help
• Catalyst 802.11ax Wi-Fi 6/6E Wireless APs Planning, Configuration and Troubleshooting Expertise
• Cisco WiFi Controllers Integration Consulting
• Meraki APs Engineering Services
• Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager Configuration and Troubleshooting
• Cisco Jabber Deployment Expertise
• Catalyst Switches Deployment Expertise
• Nexus Switches Configuration and Maintenance Services
• Meraki Switches Configuration and Maintenance Services
• Cisco VPN and Network Security Setup and Troubleshooting Services
• SIP and CUBE Integration Solutions: SIP PSTN Trunks and Cisco CUBE Integration Consulting
• Cisco Duo MFA Two-factor Authentication (2FA) Services for Telecommuters
• Design and Support for Cisco-based Datacenters and Colocation Centers
• Infrastructure Design Consulting for ISPs
• Unified Cloud-based and Hybrid Management Techniques for Cisco-based Infrastructure

In order to contact Progent about technical expertise for Cisco products, call 1-800-993-9400 or go to Contact Progent.