Progent's Expertise and Services Overview
Progent Corporation has been in the Information Technology support business for 25+ years, offering a broad range of professional services. We have served over 11,000 customers, located in all 50 states, plus Canada, the UK, the Caribbean, and beyond. Our consultants are continually updating their industry certifications to keep up with today's fast-moving technologies.

Below are some of the services we offer:

  • Certified/experienced engineers in the leading manufacturers of IT hardware and software including: Cisco, Juniper, Microsoft Systems (Servers plus Exchange on premises, hybrid, and Exchange Online), Office 365/M365, Azure, Teams, SQL, SharePoint, Hyper-V, SCCM/Intune, Active Directory/GPOs, Dynamics-GP, Linux/UNIX, Apple, VMware, Citrix, CISSP-certified security consulting, and more. We also support major security appliances and networking gear like Cisco/Meraki, FortiNet, Palo Alto Networks, SonicWall, and others.
  • Networking experts include the highest level of certification for Cisco (CCIE) and Juniper (JNCIE).
  • Cloud services integration including Microsoft Azure and Amazon AWS.
  • Remote support services for networks, servers, and desktops. Local support in many major metropolitan areas.
  • Urgent response and online support for all areas with Help Desk ticket tracking.
  • Systems monitoring including device, port, or website monitoring at competitive rates. Maintenance and patching programs are also offered, with backups for O365/Google Workspace and/or servers available.
  • Co-Managed Help Desk options - Level One, Two and Three support available in conjunction with your in-house staff, or full Help Desk outsourcing. Managed Service Provider (MSP) type programs are also available.
  • Small and mid-sized businesses Managed Services Partnership programs available with package pricing of key security and performance products, service response SLAs, and more.
  • Security Audit and Compliance (skilled multi-certified security specialists), plus EDR/MDR solutions.
  • Security Incident Response. This includes advanced malware/ransomware/virus response and remediation expertise.
  • Wireless site surveys, and/or predictive surveys for new WiFi site planning.
  • Disaster Recovery/Business Continuity (DR/BC) planning, implementation and testing.
  • Project Management and vCIO expertise.
  • Hosting services, DPS (Private Cloud Backup Service), and allied products available.
  • Complete Applications Development Team working in most commercial programming languages and platforms.
  • AI Development and Support: ChatGPT, CoPilot, Power Apps, Power BI, and others.
  • Creativity! We can craft solutions for your unique IT needs. Challenge us!
Our business model is to charge for time and materials-based services. We do not require monthly minimums or retainers for general support. All support rates are broken down to the minute. We do not round up to the hour. We provide detailed service reports and monthly summaries. Help Desk/MSP services are quoted upon request and have monthly recurring subscriptions.

Rates vary depending on the service and the level of expertise required. The lowest rates are for onsite or remote desktop support and the highest are for services from advanced networking experts and consultants providing security incident response. Your Business Development Representative can provide specific rates for your needs.

Contact Progent's Business Development Team
1-866-PROGENT / (866) 776-4368 - Technical Response Center (24x7 Support)
(800) 993-9400 Main Phone Number
www.progent.com



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    • Progent's certified SQL Server 2022 consultants can help you to evaluate the business case for migrating to SQL Server 2022 and can deliver fast remote or onsite contact with experts in solution design and integration, software programming, SQL Server management, and cybersecurity.

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