Immediate Online Support for Virginia Beach Virginia Computer Systems
Immediate Online Consulting for Virginia Beach SystemsFor companies in Virginia Beach Virginia, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts offer excellent value due to the fact that they have the practical experience and are equipped with the advanced tools needed to resolve the majority of network problems rapidly. This reduces direct costs since solutions accumulate minimal billable consulting minutes. Remote help also avoids the cost of sending an engineer to your site. Your company saves additionally in incidental expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting experience is especially important in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing model for online help is designed to stretch your network support investment. Progent charges by the minute for phone consulting, so you owe just for the services that you receive. In contrast to typical remote service organizations, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean policy for pricing save you from situations where fast repairs manage to end up as substantial bills. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of customized technologies and field-tested methodologies that ensure the highest degree of efficiency for online engineering help and repair for information systems of all sizes. Progent's online support team can connect to your company's computer system without compromising corporate security.

Progent's proven technical support reporting application maintains thorough histories of the service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of services rendered to each Progent customer by every Progent engineer. This database of issues and fixes is structured as a conveniently retrievable internal knowledge base that permits Progent's remote support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with important industry leaders including Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's remote service experts can arrive at optimal resolutions in the least time.

Online support provided by Progent to businesses in Virginia Beach Virginia include:

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a selection of affordable, subscription-based managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight line of network monitoring and management services covers all critical aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to achieve advanced IT resilience. Progent handles the daily monitoring and maintenance for you, so your network expands easily without holding you back. For a low and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Basic plans include RMM, cybersecurity, automatic monthly patching, and documentation. As your needs grow, you can add low-cost subscriptions to best-of-breed solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your client-server infrastructure by offering tools for performing common time-consuming tasks. These can include health monitoring, patch management, automated remediation, endpoint setup, backup and restore, A/V protection, secure remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alarm to your designated IT staff and your Progent technical consultant so that emerging issues can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth management reporting utilities designed to integrate with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and rapid restoration of vital files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and give your password you are requested to confirm who you are via a device that only you possess and that is accessed using a separate network channel. A wide selection of devices can be utilized for this second means of authentication including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several validation devices. For more information about Duo identity authentication services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Shared Call Center Services
    Progent's Co-managed Help Desk Service provides a transparent supplement to your internal support organization. Client interaction with the Help Desk, provision of support, issue escalation, trouble ticket creation and tracking, efficiency metrics, and maintenance of the service database are cohesive regardless of whether incidents are taken care of by your in-house support group, by Progent's team, or a mix of the two. Your business has unrestricted versatility to expand or reduce your part of technical support activity as needed. Progent provides startup installation and provisioning of the professional services automation (PSA) software plus documentation, validation and training. For more information about ProSight Shared Support, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to maximizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your in-house IT team to focus on line-of-business projects and tasks that derive maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables clients to execute major projects economically and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center staff of veteran network experts gives your workers in Virginia Beach Virginia fast access to an effective technical support group with substantial background providing phone consulting and online troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center the reputation as a crucial enabler of business success, and Progent's intent is to resolve and not just annotate IT problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff offers online advanced engineering expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Microsoft 365 Word, and Office Excel. For more information on Progent's expertise, custom development, and training services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center2, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in Virginia Beach Virginia online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can configure Operations Manager to fit your environment so your computer support is proactive and automated. By detecting possible problems before they result in full-scale emergencies, system monitoring can minimize stressful and expensive network breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that incorporate a variety of operating systems.
How Your Virginia Beach Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Virginia Beach Virginia, Progent's phone-based network support engineers can deliver professional and cost-effective IT help the moment your organization has to have it. More than two decades of delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online access technology to fix network problems quickly while avoiding the cost and lost productivity that comes with on-premises support calls.

Even if your Virginia Beach company relies on a regular independent consultant or employs an in-house IT staff that can deal with the majority of network issues, Progent's Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the time or the expertise to address sudden network emergencies or especially tough integration projects.

Benefits of Progent's Network Help for Companies in Virginia Beach Virginia
Progent's online technical help services enable your Virginia Beach business to experience the advantages of immediate, enterprise-class network support without the cost of maintaining a full-time IT organization. Your information system will derive added business value by becoming increasingly available, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    For most businesses in Virginia Beach Virginia, nearby computer service resources, whether made up of independent consultants or a full-time IT staff, can handle the majority of network issues. On the other hand, major troubles can spring up when your regular support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your local service personnel. In these situations, Progent's online service specialists offer an easy, fast, and economical way to supplement your local resources and to transfer valuable knowledge to improve your capability to resolve future issues in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller organizations commonly depend on independent freelance service providers. While freelance service people have less internal costs than larger support companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the absence of fallback personnel may require your business to wait for help during an IT crisis. As your business grows, network downtime and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of reserve support expertise to insure your IT system stays available.

  • Create a Solid Basis for Smooth Expansion
    Companies typically start with an IT system implemented on a shoestring budget. Without a strong framework, band-aid repairs can get piled on top of an unstable foundation. When a network grows, stability and expandability issues can hinder the productivity of the organization. Such badly designed environments need careful assessment, intelligent long-term planning, and extensive technical expertise to evolve to a network infrastructure that can offer the stable foundation to handle vital business requirements and ease future growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller organizations require advice and technical training to navigate through an increasingly complex maze of technology alternatives available for accelerating business growth and improving productivity. They hardly need a network engineer who is motivated to earn a commission on a certain vendor's products. IT support and product selling can result in a situation where the proposed solution is built around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match technical consulting with the real interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical background, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional experience, at the front lines of IT service, performing a broad variety of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not only world-class IT capability, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site visits per minute. Consequently, you are invoiced only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by each staff member to each customer. The discipline of detailing and organizing service records results in more efficient service and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who won't release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer round-the-clock network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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