Fast Online Troubleshooting for Virginia Beach Virginia IT Networks
Urgent Remote Consulting for Virginia Beach SystemsFor organizations in Virginia Beach Virginia, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging networking issues, as well as the services of CISA and CISSP-qualified security experts to handle advanced security design and troubleshooting issues.

Progent's remote support engineers offer excellent value because they possess the practical background and are equipped with the advanced tools needed to solve the majority of network problems rapidly. Efficient support reduces direct costs since service calls accumulate minimal chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more in incidental costs by reducing or eliminating system outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online technical support know-how is especially helpful for businesses that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing model for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. Unlike typical online service companies, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid situations where fast fixes manage to end up as substantial invoices. Progent's penchant for dealing with problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested processes that ensure the maximum level of effectiveness for remote technical support and troubleshooting for IT networks of any size. Progent's remote service group can connect to your company's environment remotely without violating network security.

Progent's advanced customer support reporting system includes detailed histories describing the service that Progent's customers have received. Progent's staff service personnel have access to the records of assistance rendered to each customer by every consultant. This database of issues and solutions is structured as a readily searchable internal knowledge base that permits Progent's online support experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft open up other massive support databases and permit quick response from manufacturers' in-house support staff so Progent's remote consulting specialists can determine the most efficient solutions quickly.

Remote support services provided by Progent to customers in Virginia Beach Virginia include:

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent offers a family of low-cost, subscription-based managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to create advanced IT resilience. Progent handles the necessary monitoring and maintenance for you, so your system scales smoothly without holding you back. For a low and predictable monthly subscription, Progent's experienced IT team can be your complete technology safety net. Entry-level plans include remote monitoring and management (RMM), security, automatic monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-in-class solutions like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based platform for managing your network, server, and desktop devices by providing tools for performing common tedious tasks. These include health checking, update management, automated remediation, endpoint configuration, backup and recovery, A/V defense, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your designated IT personnel and your assigned Progent consultant so that emerging issues can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth management reporting plug-ins designed to integrate with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and track your data backup processes and enable non-disruptive backup and fast recovery of critical files/folders, applications, images, plus virtual machines. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are requested to verify who you are on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this second means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For details about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Support: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Help Desk Service provides a transparent extension of your in-house IT support group. End user interaction with the Help Desk, provision of support, escalation, ticket creation and tracking, performance metrics, and management of the service database are consistent regardless of whether incidents are taken care of by your core network support staff, by Progent, or a mix of the two. You have complete versatility to expand or reduce your share of technical support activity as needed. Progent takes care of initial installation and provisioning of the professional services automation (PSA) software as well as documentation, testing and training. To find out more about ProSight Shared Support, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat progression including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and documenting updates to your dynamic information network. In addition to optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services free up time for your IT staff to concentrate on more strategic initiatives and tasks that deliver the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk consulting support can assist you in creating an effective new Help Desk Call Center or improving your current one, selecting or modifying Help Desk software products to meet the unique requirements of your corporation, or providing temporary online personnel to supplement your in-house Help Desk group to handle high-demand events like software transitions, mass updates, or installing new business software.

    Progent's Help Desk Call Center team of seasoned network professionals offers your workers in Virginia Beach Virginia quick communication with a reliable support group with extensive experience providing telephone-based support and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk perception as a significant contributor to business performance, and Progent's target is to fix and not just track network issues.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based advanced consulting expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. To learn more information about Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center2, extend or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Virginia Beach Virginia remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to fit your business so your computer support is proactive and automated. By uncovering possible issues before they expand into crashes, proactive monitoring can head off inconvenient and expensive network crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks based on a combination of operating systems.
How Your Virginia Beach Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Virginia Beach Virginia, Progent's online computer support specialists are ready to provide professional and economical system help the moment your organization needs it. More than 20 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Virginia Beach organization deals with a local independent consultant or maintains a full time organization that know how to deal with typical computer issues, Progent's Microsoft certified engineers can still provide a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to address sudden network emergencies or especially tough integration problems.

Advantages of Progent's Network Help for Offices in Virginia Beach Virginia
Progent's online network troubleshooting services enable your Virginia Beach company to have the advantages of timely, enterprise-grade IT support without the cost of managing a full-time IT staff. Your information system will acquire added business value by being more reliable, productive, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    For most businesses in Virginia Beach Virginia, nearby network support resources, whether made up of outside consultants or an in-house maintenance staff, can take care of the majority of network issues. However, serious problems sometimes occur when local support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your local support technicians. In these cases, Progent's on-call service experts provide a convenient, quick, and budget-friendly solution to supplement your regular resources and to transfer valuable knowledge to increase your ability to deal with future issues locally.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller companies commonly rely on individual freelance consultants. Although independent consultants have less internal costs than big service organizations and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the absence of fallback personnel may require your company to wait for help during an emergency. As your company grows, system downtime and trouble with critical applications are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of backup support experts to insure your IT system remains up and running.

  • Create a Solid Basis for Smooth Growth
    Organizations typically begin with an IT architecture created on a shoestring budget. Without a strong infrastructure, band-aid fixes can get piled on top of a shaky foundation. As a network grows, reliability and expandability problems can impede the productivity of the business. These badly designed environments require careful assessment, smart long-term planning, and extensive technical expertise to evolve to a system infrastructure able to deliver the stable foundation to handle current business demands and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller businesses need guidance and technical training to negotiate an ever more complicated maze of product alternatives available for accelerating business growth and enhancing productivity. Businesses hardly need a computer engineer who is attempting to resell a certain vendor's products. IT support and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match technical expertise with the real needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional background, in the trenches of network support, performing a wide variety of IT projects for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This ensures that you get not only world-class technical help, but also a support engineer with field-tested methods for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site visits by the minute. Consequently, you pay just for received services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for services delivered during normal working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who provide minimal documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports transmitted by every consultant to every client. The discipline of detailing and archiving service records results in more effective support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who won't let go of vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

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