Fast Online Help for Norfolk Virginia IT Networks
Immediate Phone Support for Norfolk NetworksFor companies in Norfolk Virginia, Progent offers online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, as well as the services of CISA and CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's online support experts provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated technology required to solve most information system problems rapidly. Efficient support reduces direct expenses since solutions use up minimal billable minutes. Online support also avoids the cost of sending an engineer to your office. Your organization saves additionally in indirect expenses by reducing or avoiding system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting know-how is especially valuable for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are charged only for the support that you actually get. Unlike typical remote service firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from situations where quick solutions manage to end up as big tabs. Progent's skill at solving problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies that allow the maximum level of efficiency for online consulting and repair for IT systems of any size. Progent's remote service group can communicate with your company's network without breaching system security.

Progent's advanced technical support reporting system stores thorough records for the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of services delivered to every client by every Progent engineer. This database of issues and responses is organized as a readily accessible internal knowledge base that allows Progent's online support experts to share their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's remote service experts are able to arrive at the most efficient solutions promptly.

Remote support services provided by Progent to companies in Norfolk Virginia include:

Progent's ProSight Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, subscription-based managed services designed to enable small and medium-size organizations to benefit from the same advanced technology used by many of the world's leading corporations. Progent's ProSight series of network management outsourcing services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to create advanced IT resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system expands readily without holding you back. For a low and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Entry-level packages include remote monitoring and management (RMM), security, monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so any looming problems can be addressed before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your network, server, and desktop devices by offering tools for streamlining common time-consuming jobs. These include health monitoring, update management, automated repairs, endpoint setup, backup and restore, anti-virus response, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alert to your designated IT personnel and your assigned Progent technical consultant so emerging problems can be taken care of before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time reporting utilities designed to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and rapid recovery of important files/folders, applications, images, and VMs. ProSight DPS helps you recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a secured application and give your password you are requested to confirm your identity on a unit that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be utilized as this added form of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You may register multiple verification devices. For more information about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Co-managed Call Desk Services
    Progent's Shared Service Desk offers a smooth extension of your in-house IT support organization. End user access to the Service Desk, delivery of support services, escalation, trouble ticket generation and updates, performance metrics, and management of the service database are cohesive regardless of whether issues are taken care of by your internal support resources, by Progent, or a mix of the two. You have complete versatility to extend or reduce your part of technical support activity as circumstances demand. Progent takes care of initial installation and onboarding of the professional services automation (PSA) software as well as documentation, validation and education. To learn more about ProSight Co-Managed Call Desk, go to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic information system. In addition to maximizing the protection and reliability of your IT environment, Progent's patch management services permit your IT team to focus on more strategic initiatives and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of experienced network consultants gives your customers in Norfolk Virginia instant communication with an effective support resource with substantial background providing phone support and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a crucial enabler of company performance, and Progent's intent is to solve rather than merely annotate IT problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Team can supply remote and in-depth consulting support and training in special application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for Microsoft business applications such as CRM, Microsoft Project, Office Word, and Office Excel. For more about Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center2, extend or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Norfolk Virginia remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM to suit your environment so that your computer support is proactive rather than reactive. By detecting looming trouble spots before they cause network outages, proactive monitoring can minimize stressful and expensive network failures. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments powered by a combination of OS platforms.
How Your Norfolk Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Norfolk Virginia, Progent's online computer support engineers are ready to deliver expert and affordable system support the instant your business requires it. Over 20 years of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems quickly while eliminating the expense and lost time associated with in-person service calls.

Even if your Norfolk organization deals with a local freelance support technician or employs a full time IT staff that know how to deal with the majority of network problems, Progent's Microsoft and Cisco certified consultants can offer a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to address unexpected network emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Offices in Norfolk Virginia
Progent's online network troubleshooting services allow your Norfolk company to have the advantages of timely, enterprise-level network support without the cost of managing an in-house IT staff. Your information system will acquire added strategic worth by being more available, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site IT resources
    For most organizations in Norfolk Virginia, local computer support providers, whether represented by freelance consultants or an in-house maintenance staff, can handle the majority of network problems. On the other hand, major troubles can occur when your regular resources are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's online service experts provide a convenient, fast, and affordable way to augment your local resources and to pass on useful information to increase your ability to resolve future problems in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller businesses commonly rely on independent freelance consultants. Although independent service people carry smaller internal costs than big service firms and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the lack of reserve help may require your company to wait for help during an emergency. As your company expands, system downtime and trouble with vital software become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a reliable source of backup service expertise to insure your network is always up and running.

  • Build a Scalable Foundation for Smooth Growth
    Organizations typically start with an IT architecture implemented on a shoestring budget. Without a proper framework, slap-dash fixes can get thrown on top of a weak foundation. When a network grows, stability and expandability problems can hinder the success of the business. Such badly built systems require careful assessment, smart strategic planning, and broad-based technical expertise to upgrade to a network infrastructure able to offer the solid foundation to handle current business requirements and ease downstream growth.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller companies require advice and technical education to negotiate an ever more complex array of product options capable of promoting business success and improving efficiency. They hardly need a network engineer who is trying to earn a commission on a specific vendor's products. IT support and product selling can result in a scenario where the recommended solution is built around a predetermined product instead of the genuine requirements of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match IT consulting with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT background, refined support tools, and understanding of corporate IT enable offices to escape the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

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