Fast and Affordable Online Help for Durham North Carolina Computer Systems
Urgent Remote Consulting for Durham NetworksFor companies in Durham North Carolina, Progent provides remote support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's remote support engineers provide exceptional leverage because they possess the real-world experience and are equipped with the sophisticated technology needed to solve most network issues quickly. This lowers immediate costs since service calls use up fewer billable minutes. Remote support also avoids the cost of sending a consultant to your location. Your company saves additionally with indirect expenses by minimizing or eliminating system downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced online technical support know-how is especially valuable in environments that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you pay just for the services that you actually get. In contrast to many online service companies, Progent requires no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid scenarios where quick repairs manage to end up as substantial bills. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized technologies and proven methodologies which ensure the maximum level of efficiency for remote consulting and repair for IT networks of all sizes. Progent's online support team can connect to your environment remotely without compromising corporate security.

Progent's sophisticated technical support database application maintains extensive records for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the details of services rendered to each customer by any Progent consultant. This archive of anomalies and fixes is organized as a conveniently searchable internal knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft open up other vast support knowledge bases and allow priority access to vendors' in-house support staff with the result that Progent's online service specialists are able to come up with optimal resolutions in the least time.

Remote support services provided by Progent to customers in Durham North Carolina include:

Progent's ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, subscription-based managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all critical areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge IT resilience. Progent handles the daily monitoring and management for you, so your system expands smoothly without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Basic plans include RMM, cybersecurity, automatic monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to advanced solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your client-server infrastructure by providing tools for streamlining common tedious tasks. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and restore, anti-virus protection, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your designated IT management staff and your assigned Progent consultant so that potential problems can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth reporting tools created to work with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and enable non-disruptive backup and rapid recovery of critical files/folders, applications, images, plus VMs. ProSight DPS helps your business protect against data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, malicious employees, or application glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured application and enter your password you are asked to verify who you are on a unit that only you possess and that uses a separate network channel. A wide selection of devices can be utilized as this second means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For more information about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Support: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Service Desk offers a smooth extension of your core support resources. Client interaction with the Service Desk, provision of support, issue escalation, ticket generation and updates, efficiency measurement, and maintenance of the support database are consistent regardless of whether incidents are resolved by your core support organization, by Progent, or a mix of the two. You have unrestricted flexibility to expand or shrink your part of technical support work as needed. Progent takes care of startup installation and onboarding of the professional services PSA software as well as workflow documentation, testing and training. To find out more about ProSight Shared Help Desk, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and tracking updates to your dynamic information system. Besides optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT team to focus on line-of-business projects and activities that derive maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows customers to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk sharing services allow your business to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the leading PSA platform for managing service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center team of experienced information technology experts offers your workers in Durham North Carolina rapid contact with a dependable technical support group with years of experience offering telephone-based support and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk recognition as a crucial driver of company success, and Progent's goal is to fix instead of simply annotate technical problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team offers phone-based and in-depth engineering expertise and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information about Progent's consulting, programming, and education services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center2, extend or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Durham North Carolina online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can customize SCOM to accommodate your environment so that your IT support is proactive and automated. By detecting looming problems before they grow into crashes, automated monitoring can minimize stressful and expensive service failures. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments powered by a mix of OS platforms.
How Your Durham Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Durham North Carolina, Progent's online computer support engineers can provide effective and economical system help whenever your organization has to have it. More than 20 years of providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to fix IT problems quickly while eliminating the expense and lost time that comes with on-site support visits.

Even if your Durham business relies on a regular freelance support technician or employs a full time IT staff that know how to handle ordinary network problems, Progent's Microsoft certified consultants can still provide a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to handle sudden system emergencies or particularly tough integration projects.

Details of Progent's Online Network Services for Durham North Carolina
Progent's online help, Internet-based repair, network security consulting, and system administration services give companies in Durham North Carolina the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and system management, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical knowledge, refined remote support tools, and familiarity with enterprise networking allow companies to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Begin Getting Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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