Fast Online Help for Durham North Carolina Information Networks
Immediate Remote Consulting for Durham NetworksFor businesses in Durham North Carolina, Progent offers online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support experts offer exceptional leverage because they possess the real-world experience and are equipped with the advanced tools necessary to solve the majority of information system problems quickly. This reduces direct costs because solutions require fewer chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with incidental costs by minimizing or avoiding network downtime and associated costs due to business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is particularly important in environments that depend on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's pricing model for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged just for the support that you receive. Unlike many remote support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing prevent situations where speedy. minor solutions manage to turn into substantial invoices. Progent's skill at disposing of technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized tools and field-proven methodologies that promote the highest level of efficiency for online engineering help and repair for computer networks of all sizes. Progent's Technical Response Center can interface to your network remotely without breaching system security.

Progent's advanced service reporting system includes comprehensive records describing all support that Progent's clients have been provided. Progent's team consultants have access to the records of support delivered to each Progent customer by every engineer. This archive of trouble tickets and solutions is organized as an easily accessible internal database that permits Progent's remote support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft open up other vast technical support knowledge bases and permit quick response from vendors' internal support staff so Progent's online consulting specialists can determine optimal resolutions quickly.

Remote support services provided by Progent to customers in Durham North Carolina include:

Progent's ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, subscription-based managed services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's leading enterprises. Progent's ProSight line of outsourced network management services covers all key facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to create leading-edge IT resilience. Progent handles the necessary monitoring and maintenance for you, so your network expands easily without holding you back. For an affordable and predictable monthly price, Progent's full-service IT group can be your dependable technology safety net. Basic packages include remote monitoring and management (RMM), cybersecurity, automatic monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for monitoring and managing your client-server infrastructure by providing an environment for performing common time-consuming jobs. These can include health checking, update management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alarm to your specified IT staff and your assigned Progent technical consultant so emerging problems can be taken care of before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth management reporting utilities created to work with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup operations and allow transparent backup and fast recovery of vital files/folders, apps, images, and virtual machines. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human error, malicious insiders, or application glitches. Managed backup services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected application and give your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized as this second means of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register several verification devices. To find out more about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Help Center Services
    Progent's Shared Service Desk offers a seamless supplement to your in-house IT support resources. End user interaction with the Help Desk, provision of support services, escalation, trouble ticket generation and tracking, performance metrics, and maintenance of the service database are cohesive regardless of whether issues are resolved by your corporate network support group, by Progent's team, or both. You have unrestricted versatility to expand or shrink your part of technical support activity as required. Progent provides initial installation and provisioning of the professional services PSA software as well as workflow documentation, validation and education. For more information about ProSight Co-Managed Call Desk, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of all sizes a flexible and affordable solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services free up time for your IT team to focus on more strategic projects and activities that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for contract IT programs. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to execute major projects within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service offerings for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the leading professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your computer users in Durham North Carolina quick contact with an effective technical support resource with years of background delivering phone consulting and online repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial driver of company performance, and Progent's policy is to resolve rather than simply document network problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team can supply remote professional consulting support and education in special application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To find out additional information on Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Durham North Carolina remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt SCOM to suit your environment so your IT maintenance is proactive and automated. By exposing looming problems before they evolve into network outages, remote monitoring can head off disruptive and costly service crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support a variety of platforms.
How Your Durham Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Durham North Carolina, Progent's phone-based computer support specialists can deliver professional and affordable system help whenever your company needs it. More than 20 years of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to solve IT problems quickly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Durham company deals with a local freelance consultant or employs a full time organization that can deal with common computer problems, Progent's Microsoft certified engineers can offer a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to address unexpected system crises or especially challenging integration problems.

Features of Progent's Remote Network Support for Durham North Carolina
Progent's phone help, remote repair, network security expertise, and network administration services give companies in Durham North Carolina unparalleled leverage for your IT investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk services and system management, Progent's professionals can provide your business world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT experience, refined support software, and understanding of corporate IT enable offices to escape the pitfalls of excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry experience, at the forefront of network service, performing a wide range of IT projects for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This ensures that you get not just world-class IT help, but also a consultant with proven approaches for applying computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits by the minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for services delivered during normal business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Companies who work with trusted independent service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer 24x7 system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.

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