UNIX, Linux, Solaris, and Apple Mac OS X Remote Technical Support for

For small companies in Durham North Carolina, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for challenging connectivity problems, as well as the assistance of CISSP-accredited security engineers to help with high-level security design and disaster recovery preparedness.

Progent's remote support engineers offer exceptional value because they have the real-world background and the sophisticated technology to solve the majority of network problems rapidly. Efficient support reduces immediate costs because solutions accumulate fewer billable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with incidental expenses by reducing or eliminating system outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's pricing model for online support is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to typical online support firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with situations where quick fixes manage to end up as large bills. Progent's skill at handling technical issues efficiently results in your business conserving cash.

Progent's Online Service Technologies
Over time, Progent has developed an array of customized technologies and proven methodologies which allow the highest level of efficiency for remote consulting and troubleshooting for small and midsize company IT networks. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology permits the experts of Progent's remote service group to interface to your company's system remotely without violating network security.

Progent's proprietary customer support database application keeps detailed records of the service that Progent's customers have received. Progent's staff consultants have access to the history of support provided to each client by every engineer. This archive of issues and fixes is organized as a conveniently accessible support knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft permit access to other extensive technical databases and permit quick response from manufacturers' in-house engineering staff so Progent's online service specialists are able to come up with the best solutions promptly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Durham North Carolina or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's phone-based support professionals possess credentials in a comprehensive array of products and technologies. This broad range of IT skills permits Progent's engineers to handle virtually any crisis that may take place in a small or midsize business information system. Certifications earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To help customers with mixed-operating system environments, Progent also offers the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.

Remote technical support services available from Progent to customers in Durham include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad range of information technology such as network architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server economization and simplified management, and transitioning from legacy applications to the latest MS Windows or Linux environments. Progent's team-based methodology for solving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.

  Progent's UNIX/Linux support engineers can provide urgent online assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux variants for which Progent offers expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
  The Cisco CCIE credential is the premier accreditation for network infrastructure professionals, and validates an individual's technical knowledge at the master level. CCIEs can resolve even the most intractable issues occurring in network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad expertise allows them to find solutions for even the most difficult problems quickly. In typical instances, less experienced service providers can struggle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Few consulting firms make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone contact with a CCIE so you can get urgent help for serious network issues that are impacting worker productivity but are not within the scope of your ordinary computer maintenance group or consultant. Progent's Cisco CCIE consultants can tie into your network by means of sophisticated on-line support tools to perform quick, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's market leading selection of networking appliances including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-expert remote support professionals can provide network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can assist your company with a wide variety of technology support services such as Windows Server 2022 planning and integration consulting, Windows Server 2019 expertise, Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange 2010 monitoring and support, SharePoint Server 2016 migration expertise, SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Skype for Business Server planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a full array of online PC desktop support and troubleshooting services such as Windows 11 migration support and planning and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Premier System Security Specialists
  Progent's qualified CISM and CISSP security consultants can provide a range of security solutions to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to recuperate rapidly after a damaging breach. Security consulting services available from Progent include: in depth network security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; configuring firewalls; building safe techniques for remote and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and offering 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers expert remote consulting support to help businesses of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize on-premises resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

• Help Desk Expertise
  Progent's Help Desk service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small organizations who lack the resources to create an in-house Help Desk Call Center but who require quick access to a dependable Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

  Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the leading PSA tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.

  Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or revamping your current one, evaluating or modifying Call Center software products to handle the particular demands of your business, or adding occasional online personnel to supplement your existing Help Desk Call Center group to handle unusually busy events like software transitions, mass updates, or rolling out brand new business software.

  Progent's Help Desk Call Center team of experienced network consultants gives your clients in Durham North Carolina immediate communication with a reliable technical support group with extensive background providing phone support and remote diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center recognition as a significant contributor to business efficiency, and Progent's policy is to resolve instead of merely report IT problems.

• Business Applications Services: Training, Development, and Problem Solving
  Progent's Applications Experts Team can supply remote professional engineering expertise and education in key business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, MS Office Word, and MS Excel. For more on Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

  Progent's Mac consultants can support the creative facets of Macintosh computing by offering phone-based consulting services and training in graphics, sound, and video. Progent's consultants can provide assistance in a range of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as capturing or digitizing audio/video or integrating an audio/video post production studio.

  Remote Network Monitoring Support
  Progent can provide businesses in Durham North Carolina online network monitoring services based on MS Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your network support is proactive rather than reactive. By detecting emerging issues before they cause network outages, proactive monitoring can ward off inconvenient and costly information system failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks powered by a variety of OS platforms.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.