Wireless Consulting Services

Consulting Support for BlackBerry Technology
BlackBerry mobile smartphones were once one of the most popular solutions for maintaining mobile connectivity to email, calendars, web-based applications, and other critical business data. Progent offers Durham, North Carolina businesses support from BlackBerry-certified consultants who can help companies to maintain their BlackBerry environments or transition efficiently to a modern smartphone platform.

As the sophistication of small company IT technology has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has grown to be the standard for organizations regardless of size, effective deployment and maintenance of BlackBerry technology has grown more difficult. To address areas such as security, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and company databases, small organizations often turn to external consulting firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-premier engineers who can assist small organizations to design, administer, and troubleshoot BlackBerry solutions affordably and efficiently, doing away with the necessity for an in-house BlackBerry technology expert and lowering the cost and hassle of maintaining wireless workers. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This breadth of experience, coupled with Progent's proven online service delivery model, gives small companies an affordable solution for integrating RIM BlackBerry products seamlessly into their business information network.

Progent's engineers can assist you with SQL Server 2019 integration consulting, SQL Server 2016 migration and management consulting, and Exchange Server setup so that your database and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft technology, configure streamlined administration tools so you can track and control BlackBerry smartphones across your company, define security policies that are right for your business, customize wireless applications, and ensure that your IT network architecture is properly configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be restored rapidly and safely.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.

Integration Support for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and support of BlackBerry smartphones, providing a centralized solution for handling key tasks like smartphone deployment, upgrades, and retirement and offering a solid foundation for security and fault tolerance. BlackBerry Enterprise Server supports transparent communication between Microsoft Exchange, Groupwise, or IBM Lotus Domino email servers and BlackBerry handsets and allows wireless synchronization.

BlackBerry Enterprise Server offers a variety of security options beginning with advanced data encryption of messages sent between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also allows great versatility in selecting degrees of protection to meet the special requirements of your company's network. Progent's BlackBerry authorized consultants can help your company to choose powerful security features and activate them remotely. Examples of these over-the-air selectable security settings are:

• Disable a smartphone
• Erase data from a misplaced or stolen BlackBerry device
• Disable Bluetooth
• Enable internal defenses against malware

BES Server also provides versatility in determining mechanisms to prevent mobile users from installing or executing unsafe or prohibited applications. Progent can assist you to select protective processes like:

• Specify precisely which applications are allowed on the device
• Block external applications from allocating non-volatile memory on the BlackBerry device
• Select which functions external programs can use on the device
• Restrict the kinds of connections third-party applications running on the device can initialize
• Block all third-party applications from being installed or run on the BlackBerry smartphone

Progent's Online BlackBerry-certified Consulting Services is Quick and Economical
For companies in Durham, North Carolina who require quick and affordable access to a qualified RIM BlackBerry consultant, Progent delivers effective online assistance from a seasoned support staff who have delivered network solutions to companies in every state in the United States. (Refer to Progent's client testimonials.)

Online support avoids travel expense and lets engineers resolve problems rapidly, so you reduce wasted productivity. Progent's RIM BlackBerry consultants have earned accreditations in all BlackBerry technologies and can provide professional support in areas such as resolving synchronization problems, setting up BlackBerry BES Server, and creating a secure, high-availability system architecture for RIM BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to install and remove BlackBerry smartphone users on Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and manage storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, implement access control lists, manage Microsoft Exchange data flow, generate, update, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of settings that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, test, repair, and produce documentation for a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering services for BlackBerry include business and network requirements analysis, solution design, roll-out strategy and implementation, performance optimization, configuration of a fault-tolerant environment, information backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to create a mobile wireless environment that fits within your IT budget and aligns with your business strategy. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help your organization to decide which administration model and hardware products meet your needs, and evaluate your messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices concerning alternatives for software versions, server hardware and storage, network architecture, and application set up.

To optimize system security, Progent's BlackBerry-certified expert can assist your company to choose and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security specialists to run network-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry environment.

Contact Progent to Get Help from a RIM BlackBerry-Certified Consultant
If you wish to ask Progent about engineering assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.