Fast and Affordable Remote Troubleshooting for Yonkers New York Information Networks
Immediate Online Support for Yonkers SystemsFor companies located in Yonkers New York, Progent provides online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking problems, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to solve most network problems rapidly. This reduces immediate expenses because service calls accumulate minimal billable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization saves even more with incidental expenses by reducing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote technical support know-how is especially valuable for businesses that rely on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the support that you actually get. Unlike many online support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid scenarios where speedy. minor fixes somehow end up as major bills. Progent's skill at solving problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized technologies and proven methodologies that ensure the maximum degree of efficiency for remote consulting and troubleshooting for information systems of any size. Progent's Technical Response Center can communicate with your network without breaching corporate security.

Progent's powerful technical support reporting system keeps detailed histories for the service that Progent's clients have been provided. Progent's team consultants have the benefit of the history of services delivered to each Progent customer by every Progent consultant. This database of issues and fixes is structured as a readily retrievable proprietary knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with key vendors such as Cisco and Microsoft open up additional massive support knowledge bases and allow priority access to vendors' in-house engineering staff with the result that Progent's remote service experts are able to find the most efficient solutions promptly.

Remote technical services available from Progent to businesses in Yonkers New York include:

ProSight Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, subscription-based services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical facets of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge network resilience. Progent takes care of the necessary monitoring and maintenance for you, so your network expands easily without holding you back. For an affordable and predictable monthly subscription, Progent's full-service IT team can be your dependable technology safety net. Basic packages include remote monitoring and management, security, monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-in-class options such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your network, server, and desktop devices by offering an environment for streamlining common tedious tasks. These can include health checking, patch management, automated remediation, endpoint configuration, backup and restore, A/V defense, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your designated IT management staff and your assigned Progent technical consultant so emerging issues can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time reporting tools designed to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and fast recovery of important files/folders, apps, system images, and virtual machines. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and enter your password you are requested to confirm who you are via a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized for this second form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. To find out more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed Call Center Services
    Progent's Shared Help Desk Service provides a transparent supplement to your in-house network support staff. User interaction with the Help Desk, delivery of support services, problem escalation, ticket creation and tracking, efficiency metrics, and management of the support database are cohesive regardless of whether issues are resolved by your corporate support resources, by Progent's team, or a mix of the two. Your business has complete versatility to extend or reduce your part of IT support work as needed. Progent provides startup installation and provisioning of the professional services automation software plus workflow documentation, validation and training. To find out more about ProSight Co-Managed Help Desk, go to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your dynamic IT network. In addition to maximizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business initiatives and tasks that derive the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting expertise can support you in creating an efficient new Help Desk Call Center or improving your established organization, identifying or modifying Help Desk Call Center software to handle the particular requirements of your corporation, or providing temporary phone support personnel to reinforce your existing Call Center resources to deal with high-demand scenarios like software transitions, major updates, or installing new business software.

    Progent's Help Desk staff of seasoned network experts provides your workers in Yonkers New York rapid contact with an effective support group with extensive experience providing telephone-based help and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a major driver of business success, and Progent's goal is to fix and not simply record IT problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group provides online and in-depth engineering expertise and education in special application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To learn additional information about Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Yonkers New York online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to fit your environment so that your IT maintenance is proactive and automated. By anticipating emerging problems before they evolve into downtime, system monitoring can minimize stressful and expensive information system breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems powered by a mix of OS platforms.
How Your Yonkers Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Yonkers New York, Progent's phone-based network support engineers are ready to deliver effective and affordable IT help whenever your company requires it. Over two decades of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote access tools to repair IT problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.

Even if your Yonkers business deals with a local independent support technician or employs a full time organization that can deal with common network problems, Progent's Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the time or the knowledge to deal with sudden network emergencies or particularly tough integration problems.

Benefits of Progent's IT Support for Offices in Yonkers New York
Progent's remote network troubleshooting services allow your Yonkers company to have the advantages of timely, expert IT support without the expense of managing an in-house IT organization. Your information system will acquire greater strategic worth by becoming more available, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    With most companies in Yonkers New York, local computer support resources, whether consisting of independent consultants or an in-house maintenance staff, can resolve typical technical issues. On the other hand, major troubles might spring up when local support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your local support people. In these situations, Progent's on-call service experts give you an easy, fast, and economical solution to augment your local resources and to pass on valuable information to increase your ability to handle downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For IT maintenance, smaller companies commonly depend on individual freelance consultants. While freelance service people carry smaller overhead than larger support organizations and can often charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the absence of reserve help may require your company to go without help during an IT crisis. As your business expands, network downtime and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup service experts to insure your network remains up and running.

  • Build a Scalable Foundation for Seamless Growth
    Businesses often begin with an IT system implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs often get piled onto an unstable foundation. When a company grows, stability and expandability problems can impede the productivity of the business. Such poorly built environments require careful assessment, intelligent long-term planning, and wide technical expertise to upgrade to a network architecture that can offer the stable foundation to handle current business demands and ease future growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller businesses require advice and technical training to navigate through an ever more complex maze of product options capable of promoting business growth and improving productivity. Businesses do not need a computer engineer who is trying to sell a certain vendor's products. IT consulting and product sales can lead to a situation where the recommended solution is designed around a predetermined technology rather than the genuine needs of a business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to match technical expertise with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical knowledge, fine tuned support tools, and understanding of corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.

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