Fast Remote Support for Yonkers New York Networks
Fast Remote Support for Yonkers NetworksFor organizations located in Yonkers New York, Progent offers online help for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the services of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's remote support engineers offer excellent leverage because they have the real-world background and are equipped with the advanced tools required to solve most network problems quickly. Efficient support reduces direct costs because solutions accumulate minimal chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization benefits even more in indirect costs by minimizing or eliminating system outages and associated costs resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's extensive online technical support expertise is particularly important in environments that depend on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike many online support firms, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent scenarios where quick solutions manage to turn into substantial invoices. Progent's penchant for disposing of technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized tools and field-tested methodologies which permit the maximum level of efficiency for online help and troubleshooting for information networks of all sizes. Progent's Technical Response Center can link to your system remotely without breaching corporate security.

Progent's sophisticated customer support database system includes detailed documentation describing all service that Progent's customers have received. Progent's authorized engineers have access to the details of assistance provided to every Progent customer by any engineer. This history of issues and fixes is organized as a readily retrievable proprietary database that permits Progent's remote support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft make available other massive technical support databases and allow quick access to manufacturers' internal engineering staff with the result that Progent's online service experts are able to determine the best resolutions in the least time.

Remote support services provided by Progent to companies in Yonkers New York include:

ProSight Subscription-based Services for Small and Medium Size Organizations
Progent offers a selection of affordable, subscription-based managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's top enterprises. Progent's ProSight series of outsourced network management services covers all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to create advanced network resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system scales easily without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's experienced IT group can be your complete technology safety net. Basic plans include remote monitoring and management (RMM), security, automatic monthly patching, and reporting. As your requirements grow, you can add low-cost subscriptions to best-in-class solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for managing your client-server infrastructure by providing an environment for streamlining common time-consuming tasks. These can include health monitoring, patch management, automated repairs, endpoint setup, backup and recovery, A/V defense, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your designated IT management staff and your assigned Progent consultant so that potential problems can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth reporting plug-ins created to integrate with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and allow non-disruptive backup and rapid restoration of vital files, apps, images, and VMs. ProSight DPS helps your business avoid data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, malicious employees, or application bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other personal devices. Using 2FA, whenever you log into a secured application and give your password you are asked to verify your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be used as this added means of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To find out more about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Support: Outsourced and Co-managed IT Support Center Services
    Progent's Co-managed Service Desk provides a seamless extension of your core network support resources. Client interaction with the Service Desk, delivery of technical assistance, escalation, ticket generation and updates, efficiency measurement, and management of the support database are cohesive whether issues are resolved by your corporate IT support group, by Progent, or both. Your business has unrestricted versatility to extend or shrink your share of support activity as circumstances demand. Progent provides startup deployment and onboarding of the professional services PSA software as well as workflow documentation, testing and training. To learn more about ProSight Co-Managed Help Desk, go to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the security and reliability of your computer network, Progent's patch management services allow your IT team to focus on line-of-business projects and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Call Center staff of experienced information technology consultants gives your customers in Yonkers New York quick contact with a large support group with years of background delivering phone support and online troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a major contributor to company performance, and Progent's intent is to fix rather than just annotate network problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team offers online advanced consulting expertise and training in special application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To find out more information concerning Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center2, expand or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Yonkers New York remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can tune SCOM for your business so that your computer support is proactive rather than reactive. By uncovering looming issues before they result in downtime, remote monitoring can head off disruptive and costly network failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks based on a variety of OS platforms.
How Your Yonkers Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Yonkers New York, Progent's phone-based computer support engineers can deliver professional and affordable system help the instant your company needs it. Over 20 years of delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair network problems quickly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Yonkers company works with a local independent support technician or employs an in-house IT staff that know how to handle ordinary computer problems, Progent's Microsoft certified engineers can still provide an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the time or the experience to resolve unexpected network emergencies or particularly tough integration problems.

Advantages of Progent's Network Help for Companies in Yonkers New York
Progent's remote technical help services allow your Yonkers company to experience the benefits of on-call, expert network support without the cost of maintaining a full-time IT staff. Your network will acquire greater business worth by being more reliable, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your on-site support resources
    With most businesses in Yonkers New York, nearby network support resources, whether represented by outside consultants or a full-time maintenance staff, can resolve the majority of network problems. However, serious problems sometimes strike when local support personnel are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite support technicians. In these instances, Progent's online service professionals provide a convenient, quick, and economical way to supplement your local resources and to pass on valuable information to improve your capability to handle downstream problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller companies often rely on individual freelance service providers. Although freelance consultants have smaller internal costs than larger service companies and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on a trip, or in class, the absence of backup personnel may require your company to go without assistance during an IT crisis. As your company grows, system downtime and trouble with vital software are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service experts to insure your network stays available.

  • Build a Scalable Basis for Seamless Expansion
    Organizations typically start with an information system created on a modest budget. Without a strong infrastructure, slap-dash repairs often get thrown onto a shaky foundation. As a network grows, reliability and expandability problems can hinder the productivity of the business. These badly built environments need careful analysis, intelligent long-term planning, and extensive IT knowledge to upgrade to a network architecture able to provide the stable foundation to meet critical business requirements and ease future expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller businesses need advice and technical training to negotiate an increasingly complicated array of product options available for promoting business success and enhancing productivity. They do not need a network consultant who is trying to resell a specific vendor's products. IT consulting and product selling can lead to a situation where the recommended solution is built around a profitable product rather than the genuine requirements of a client. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align technical expertise with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional experience, at the forefront of IT service, performing a wide variety of IT projects for an extensive array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not only world-class IT skills, but also a support engineer with proven methods for applying technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person visits by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small support firms who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports transmitted by every staff member to each client. The discipline of documenting and archiving support records results in more efficient service and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from painful and costly availability losses.
How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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