UNIX and Linux Phone-based Support for

For small and midsize companies in Yonkers New York, Progent offers technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISSP and CISM-certified security engineers to handle advanced security architecture and disaster recovery preparedness.

Progent's remote support services offer excellent leverage because they have the practical background and the advanced technology to resolve most network problems quickly. This lowers immediate costs since solutions accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your company benefits additionally with incidental expenses by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled clients, idle employees, and distracted executives.

Progent's pricing model for remote help is structured to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the services that you receive. In contrast to typical remote support firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for pricing save you from situations where fast solutions manage to end up as substantial invoices. Progent's skill at solving technical issues quickly results in your company spending less cash.

Progent's Online Support Tools
Over time, Progent has refined an array of customized technologies and field-tested methodologies which ensure the maximum level of effectiveness for online engineering help and repair for small company IT networks. Progent offers protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the experts of Progent's Technical Response Center to link to your company's system without compromising network security.

Progent's sophisticated service database application stores comprehensive documentation for the support that Progent's customers have received. Progent's staff service personnel have access to the details of all help provided to each client by every Progent consultant. This archive of trouble tickets and fixes is organized as a readily retrievable proprietary knowledge base that enables Progent's remote technical experts to share their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft permit access to additional vast support knowledge bases and permit fast response from vendors' internal engineering staff so Progent's online consulting specialists can come up with optimal resolutions in the least time.

Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Yonkers New York or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.

Phone-based Support Services Provided by Progent
Progent's phone-based network support engineers offer certified skills in a comprehensive array of products and technologies. This broad scope of capability permits Progent's engineers to tackle almost any crisis that may crop up in a small business information system. Credentials earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To provide assistance to businesses with multi-OS networks, Progent also provides the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote services available from Progent to companies in Yonkers include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a wide spectrum of information technology such as system infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified administration, and migration from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites repair of critical problems, minimizes network downtime, and cuts service costs.

  Progent's UNIX/Linux consultants can offer emergency online assistance for troubleshooting problems affecting UNIX/Linux networks based on popular variants of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and indicates an individual's technical knowledge at the master level. Cisco qualified CCIEs can handle the most stubborn challenges encountered in network infrastructure design, deployment, management, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs represent an exceptional value since their depth of experience allows them to solve the most difficult problems quickly. In common instances, less seasoned consultants can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in minutes. Few consulting providers make CCIEs accessible to support small and medium sized companies. Progent offers fast phone contact with a Cisco-qualified CCIE so you can get urgent support for complex network problems that are impacting business productivity but are outside the scope of your regular computer support resources. Progent's Cisco-qualified CCIE consultants can tie into your environment by means of sophisticated on-line support tools in order to provide efficient, safe, and affordable analysis and remediation. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling selection of networking devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network products.

• Authorized Windows Support
  Progent's Microsoft-expert remote service professionals offer computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help your company with a broad range of platform support such as Windows Server 2022 planning and migration support, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, MS Exchange 2019 integration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting, SharePoint 2019 planning and integration, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a broad array of remote PC desktop support services including Microsoft Windows 11 migration and designing and implementing Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Premier Network Security Experts
  Progent's certified CISM and CISSP security consultants offer a variety of system protection services that can improve the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to recuperate quickly following a damaging breach. Security support services available from Progent include: in depth network security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; establishing safe techniques for remote and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and managing 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote consulting services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.

• Call Center Expertise
  Progent's Call Center service options for small organizations with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are intended for small businesses who lack the budget to support an in-house Help Desk but who want fast access to a dependable Help Desk with professional phone support as well as the technical depth to escalate the most challenging problems to advanced engineers.

  Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

  Progent's Call Center consulting services can support you in creating an efficient new Help Desk Call Center or revamping your established organization, selecting or enhancing Help Desk software products to address the particular needs of your business, or providing temporary online staff to work with your existing Help Desk Call Center team to handle high-demand situations such as software migrations, mass updates, or installing new business software.

  Progent's Help Desk staff of veteran network experts gives your customers in Yonkers New York instant access to a dependable technical support resource with years of experience delivering telephone-based help and online repair service for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center the reputation as a key contributor to business performance, and Progent's intent is to resolve instead of merely report network problems.

• Business Applications Services: Training, Development, and Problem Solving
  Progent's Applications Consulting Group offers online professional consulting support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Office Excel. To read additional information concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Mac experts can support the creative components of Apple Mac computing by delivering phone-based help support and education in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio/video or configuring an audio/video post production lab.

  Remote Network Monitoring Support
  Progent can provide companies in Yonkers New York online computer system monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your network maintenance is proactive and automated. By anticipating potential issues before they grow into downtime, remote monitoring can head off stressful and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks powered by multiple platforms.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.