Enlarging your telecommuter workforce may have a major impact on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to plan, deploy, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Lawrence organization to select the right technologies and adhere to best practices in creating and operating a safe virtual solution for telecommuters that promotes teamwork and delivers top value. Progent can provide support services ranging from as-needed guidance for helping you over challenging IT bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent can help Lawrence, Massachusetts businesses to with any aspect of creating a high-performing telecommuting environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk augmentation, security monitoring, data protection solutions, and streamlined management.

IP Voice Solutions for Remote Workers
Extending the company phone system to include teleworkers is vital to supporting a productive work-at-home solution. A variety of cloud-centric digital PBX platforms are popular with small and mid-size businesses to support teleworkers. Many enterprises rely on Cisco's current or legacy platforms for VoIP solutions. Progent can assist organizations of any size to plan or maintain a telecommuter VoIP service that delivers the versatility, transparency and protection required for remote users. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to assist businesses tune their current Cisco VoIP environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise telephony capabilities to devices like VoIP phones, media processing products, Voice over IP gateways, and mixed media apps deployed throughout the network. Unified Communications Manager supports additional mixed media services such as unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager support, refer to CUCM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can help your company to support your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. For details about Progent's expertise for CallManager and Cisco's other older IP voice platforms, refer to CallManager consulting.
  • Cisco IP Gateways enable integration with public telephony networks and with users working outside the corporate firewall such as at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network infrastructure to work with these VoIP solutions and provide on-demand deployment and debugging services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home environment for your Lawrence, Massachusetts company, phone 1-800-993-9400 or visit Contact Progent.