Enlarging your at-home workforce can have a significant impact on IT architecture, cybersecurity, and company workflows. Progent has two decades of background helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Augusta-Richmond County company to pick the appropriate tools and adhere to best practices in building and maintaining a safe virtual solution for telecommuters that promotes collaboration and delivers top business value. Progent can provide services ranging from on demand expertise for getting you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can help Augusta-Richmond County, Georgia companies to with any aspect of building a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, security monitoring, backup/restore solutions, and centralized management.

VoIP Integration for Telecommuters
Expanding the business PBX environment to accommodate teleworkers is vital to supporting a productive work-at-home solution. A broad range of cloud-based VoIP products are used by small and mid-size businesses to server teleworkers. Many larger organizations rely on Cisco's current or older platforms for IP voice solutions. Progent can assist organizations of any size to plan or maintain a telecommuter IP voice service that provides the versatility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to assist businesses tune their current Cisco VoIP environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia software deployed throughout the network. CUCM manages additional mixed media services like messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's CUCM support, refer to CUCM consulting services.
  • CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM or CUCM. Progent can assist your company to support your existing CallManager deployment or upgrade efficiently to Cisco's current IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other older IP voice products, visit CallManager consulting services.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to support these VoIP solutions and deliver as-needed integration and debugging services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Augusta-Richmond County, Georgia company, phone 1-800-993-9400 or refer to Contact Progent.