Enlarging your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and corporate culture. Progent has two decades of experience helping SMBs to plan, configure, manage, tune, and debug IT networks that support work-from-home employees. Progent can help your Lawrence company to pick the appropriate tools and follow leading practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and returns maximum value. Progent can provide support services that go from on demand expertise for helping you over occasional IT roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can help Lawrence, Massachusetts businesses to with any aspect of creating a high-functioning remote work environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk outsourcing, security monitoring, backup/restore solutions, and centralized management.

Help Desk Support for Telecommuters
A fast, company-wide transition to a telecommuter business model, which could be driven by an epidemic or as an element of a disaster recovery plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of online IT support specialists combined with enterprise-class ticketing and tracking software to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop support from help requests through trouble ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to monitor or edit their active trouble tickets, enter information, and upload screenshots and attachments. Technical support services are provided at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Augmentation Service allows your business to supplement your existing Support Desk team by splitting delivery of Help Desk services transparently between your in-house support personnel and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's co-managed Call Center service is based on a collaborative support solution based on the number one professional services automation platform for managing help requests and ticketing, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Support Desk Augmentation Services can enable your business to provide best-in-class technical support to your from-home workers, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Lawrence, Massachusetts business, call 1-800-993-9400 or visit Contact Progent.