Expanding your at-home workforce may have a major impact on network infrastructure, security/compliance, and corporate processes. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Durham organization to pick the right technologies and follow best practices in building and maintaining a safe virtual ecosystem for teleworkers that facilitates collaboration and returns maximum value. Progent offers support services that go from on demand expertise for helping you over occasional IT roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Durham, North Carolina organizations to with any aspect of creating a high-performing telecommuting environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Voice/Video Conferencing for an At-Home Workforce
A broad range of voice/video conferencing platforms from leading vendors support virtual discussions, video and voice conferencing, chat sessions, and screen/content sharing for both onsite workers and telecommuters. Many companies utilize a mix of products to meet the needs of their different partners and customers. Progent's communications experts can help your organization to maintain your current voice/video conferencing environment and optimize the experience of your at-home employees.

  • Skype for Business is Microsoft's popular communications platform that supports presence, instant messaging, voice and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified specialists who can assist you to deploy and maintain Skype for Business clients to accommodate your at-home employees. To learn more about Progent's support services for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's multiuser video phone app for compatible iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 concurrent users for video calls. For details about Progent's consulting services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most computing devices. Offered through Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session capture, plus editing and playback for training. To learn more about Progent's support services for Cisco Webex and for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and information with features that include IP voice and video calling, threaded chat, plus data sharing. For details about Progent's support services for Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these conferencing platforms and help your business to tune your network infrastructure to run them.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Durham, North Carolina organization, call 1-800-993-9400 or go to Contact Progent.

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